Global Technical Talent
Customer Service Representative
Global Technical Talent, Framingham, Massachusetts, us, 01704
Primary Job Title:
Customer Service Representative
Alternate/Related Job Titles: Customer Support Specialist Social Media Customer Service Agent Customer Care Associate Digital Service Representative Call Center Support Agent
Location: Remote - MA Onsite Flexibility: Fully Remote
Contract Details: Position Type:
Contract to Hire Contract Duration:
3 months (potential to extend or convert) Start:
10/13/2025 End:
01/16/2025 Pay Rate:
$22/hour Shift/Hours:
Monday-Friday, 10:00 AM - 6:00 PM Job Summary: As a
Customer Service Representative , you will engage with customers across multiple channels including phone, email, chat, and social media to resolve inquiries, enhance satisfaction, and promote a positive brand image. You'll help moderate content, manage customer complaints, and escalate complex issues when needed, all while documenting interactions with precision in the tracking system.
Key Responsibilities:
Respond promptly and accurately to customer communication via email, chat, phone, and social media. Resolve customer concerns using strong
problem-solving
and
negotiation
skills. Interact with Store and District Managers to address issues and escalate critical matters. Maintain detailed and accurate documentation in the customer tracking system. Monitor and moderate comments on platforms like Facebook, Twitter, Instagram, and TikTok. Uphold social media moderation guidelines and brand policies. Execute
high-volume multitasking
in a fast-paced service environment. Represent the company positively and support customer satisfaction goals. Required Experience:
Minimum of 1-2 years in a customer service environment. Familiarity with high-volume service channels and remote workflows. Nice-to-Have Experience:
Social media moderation experience. Exposure to retail or ecommerce customer service. Ability to complete projects and generate Excel-based reports. Required Skills:
Excellent
verbal and written communication
skills Strong
conflict management
and
analytical
thinking Ability to
multi-task
and manage time effectively High-speed internet and a quiet remote workspace Proficient typing and email handling Preferred Skills:
Microsoft Word and Excel proficiency Familiarity with social media platforms Ability to separate emotion and respond objectively Comfortable in video chats and virtual meetings Works well in team settings Additional Skills:
Customer tracking system usage Organizational and prioritization skills PC knowledge including email platforms Flexibility in handling diverse communication types Benefits:
Medical, Vision, and Dental Insurance Plans 401k Retirement Fund
About the Client: Off-Price Apparel and Home Retailer A Fortune 500 company and the leading off-price apparel and home fashion retailer in the U.S. and worldwide. With over 4,500 stores in nine countries and four e-commerce sites, our client offers various products at unbeatable prices. The company is committed to creating an inclusive workplace and being a responsible corporate citizen.
About GTT: GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
Job Number:
25-25968 #gttic #gttjobs
Alternate/Related Job Titles: Customer Support Specialist Social Media Customer Service Agent Customer Care Associate Digital Service Representative Call Center Support Agent
Location: Remote - MA Onsite Flexibility: Fully Remote
Contract Details: Position Type:
Contract to Hire Contract Duration:
3 months (potential to extend or convert) Start:
10/13/2025 End:
01/16/2025 Pay Rate:
$22/hour Shift/Hours:
Monday-Friday, 10:00 AM - 6:00 PM Job Summary: As a
Customer Service Representative , you will engage with customers across multiple channels including phone, email, chat, and social media to resolve inquiries, enhance satisfaction, and promote a positive brand image. You'll help moderate content, manage customer complaints, and escalate complex issues when needed, all while documenting interactions with precision in the tracking system.
Key Responsibilities:
Respond promptly and accurately to customer communication via email, chat, phone, and social media. Resolve customer concerns using strong
problem-solving
and
negotiation
skills. Interact with Store and District Managers to address issues and escalate critical matters. Maintain detailed and accurate documentation in the customer tracking system. Monitor and moderate comments on platforms like Facebook, Twitter, Instagram, and TikTok. Uphold social media moderation guidelines and brand policies. Execute
high-volume multitasking
in a fast-paced service environment. Represent the company positively and support customer satisfaction goals. Required Experience:
Minimum of 1-2 years in a customer service environment. Familiarity with high-volume service channels and remote workflows. Nice-to-Have Experience:
Social media moderation experience. Exposure to retail or ecommerce customer service. Ability to complete projects and generate Excel-based reports. Required Skills:
Excellent
verbal and written communication
skills Strong
conflict management
and
analytical
thinking Ability to
multi-task
and manage time effectively High-speed internet and a quiet remote workspace Proficient typing and email handling Preferred Skills:
Microsoft Word and Excel proficiency Familiarity with social media platforms Ability to separate emotion and respond objectively Comfortable in video chats and virtual meetings Works well in team settings Additional Skills:
Customer tracking system usage Organizational and prioritization skills PC knowledge including email platforms Flexibility in handling diverse communication types Benefits:
Medical, Vision, and Dental Insurance Plans 401k Retirement Fund
About the Client: Off-Price Apparel and Home Retailer A Fortune 500 company and the leading off-price apparel and home fashion retailer in the U.S. and worldwide. With over 4,500 stores in nine countries and four e-commerce sites, our client offers various products at unbeatable prices. The company is committed to creating an inclusive workplace and being a responsible corporate citizen.
About GTT: GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
Job Number:
25-25968 #gttic #gttjobs