East West Family Of Companies
Description
Join the team at The Residences Bachelor Gulch, a boutique fractional ownership property in the heart of the mountains! We're hiring an
Owner Services Specialis t-a dynamic blend of Office Coordinator, PBX, and Concierge. In this role, you'll connect with owners and renters before their arrival, craft personalized itineraries, and deliver exceptional service throughout their stay. With the chance to build lasting relationships, earn commissions and tips, and play a vital role in every guest experience, this is the perfect opportunity for a detail-oriented, self-motivated hospitality professional.
What You'll Do:
Deliver personalized, elevated service by responding to owner inquiries, resolving concerns, maintaining privacy, and ensuring smooth check-in/check-out processes. Uphold professional standards for grooming, attire, communication, and safety, consistently representing the brand with excellence. Keep guest areas, back-office spaces, and the business center clean, organized, and fully stocked for an inviting, efficient environment. Stay ahead of local trends, attractions, and vendor offerings to enhance each owner's experience. Manage administrative tasks such as updating events, coordinating property tours, processing cash transactions, and handling pre-arrival communications - while providing support across departments as needed.
Location : The Residences Bachelor Gulch in Beaver Creek, CO
Start Date : ASAP
Employment Type : Full Time, Year Round
Schedule : Flexibility offered across three shifts. AM (7am - 3:30pm), PM (2pm - 10pm and 3pm - 11pm), and mid (10am - 6pm). Schedule will include Fridays, Saturdays and Sundays.
Pay Rate : $22.00/ hour plus tips (with gratuities and commissions, our OSS have been known to earn at least $30/hour; you earn based on how hard you work!)
Job Closing Date:
9/25/2025 or until filled
Minimum Requirements
Our ideal candidate is organized, diligent, and sociable, with a strong spirit of teamwork. They have a high school diploma or GED and at least two years of hospitality experience - or a combination of education, training, and experience that prepares them for success. They bring a solid understanding of hospitality industry practices, are proficient with computer applications, and excel in customer service. Strong communication skills, both written and verbal, are essential, along with the ability to interact professionally with a wide variety of individuals. Familiarity with local area amenities, activities, and events is a plus.
Benefits & Perks :
Fully stocked kitchen available to you during your meal break! Health Insurance - Choose from three plans! Dental, Vision, & Voluntary Benefits; Life Insurance;
Winter Incentive Program (Merchant pass or equivalent bonus, dependent on start date) ; 401(K) Plan with Discretionary Employer Match; Paid Time Off & Paid Sick Time; Career Development Trainings; Discounted Gym Membership at The Athletic Club Westin; Discounts at Eye Pieces & Venture Sports; Corporate Discounts with Perk Spot; Sabbatical Program; $500 Referral Program; Employee Assistance Program
Why East West Hospitality
At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.
We hope you'll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.
Job Preview Video
Join the team at The Residences Bachelor Gulch, a boutique fractional ownership property in the heart of the mountains! We're hiring an
Owner Services Specialis t-a dynamic blend of Office Coordinator, PBX, and Concierge. In this role, you'll connect with owners and renters before their arrival, craft personalized itineraries, and deliver exceptional service throughout their stay. With the chance to build lasting relationships, earn commissions and tips, and play a vital role in every guest experience, this is the perfect opportunity for a detail-oriented, self-motivated hospitality professional.
What You'll Do:
Deliver personalized, elevated service by responding to owner inquiries, resolving concerns, maintaining privacy, and ensuring smooth check-in/check-out processes. Uphold professional standards for grooming, attire, communication, and safety, consistently representing the brand with excellence. Keep guest areas, back-office spaces, and the business center clean, organized, and fully stocked for an inviting, efficient environment. Stay ahead of local trends, attractions, and vendor offerings to enhance each owner's experience. Manage administrative tasks such as updating events, coordinating property tours, processing cash transactions, and handling pre-arrival communications - while providing support across departments as needed.
Location : The Residences Bachelor Gulch in Beaver Creek, CO
Start Date : ASAP
Employment Type : Full Time, Year Round
Schedule : Flexibility offered across three shifts. AM (7am - 3:30pm), PM (2pm - 10pm and 3pm - 11pm), and mid (10am - 6pm). Schedule will include Fridays, Saturdays and Sundays.
Pay Rate : $22.00/ hour plus tips (with gratuities and commissions, our OSS have been known to earn at least $30/hour; you earn based on how hard you work!)
Job Closing Date:
9/25/2025 or until filled
Minimum Requirements
Our ideal candidate is organized, diligent, and sociable, with a strong spirit of teamwork. They have a high school diploma or GED and at least two years of hospitality experience - or a combination of education, training, and experience that prepares them for success. They bring a solid understanding of hospitality industry practices, are proficient with computer applications, and excel in customer service. Strong communication skills, both written and verbal, are essential, along with the ability to interact professionally with a wide variety of individuals. Familiarity with local area amenities, activities, and events is a plus.
Benefits & Perks :
Fully stocked kitchen available to you during your meal break! Health Insurance - Choose from three plans! Dental, Vision, & Voluntary Benefits; Life Insurance;
Winter Incentive Program (Merchant pass or equivalent bonus, dependent on start date) ; 401(K) Plan with Discretionary Employer Match; Paid Time Off & Paid Sick Time; Career Development Trainings; Discounted Gym Membership at The Athletic Club Westin; Discounts at Eye Pieces & Venture Sports; Corporate Discounts with Perk Spot; Sabbatical Program; $500 Referral Program; Employee Assistance Program
Why East West Hospitality
At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.
We hope you'll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.
Job Preview Video