Receptionist Job at Conviva Senior Primary Care in Jacksonville

Overview

The Receptionist provides and routes incoming and outgoing calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The role involves basic administrative/clerical/operational/customer support tasks and typically works on routine, patterned assignments. You are the first impression of the center and will welcome patients and coordinate front-desk activities.

Responsibilities

• Answer phone calls utilizing a multi-line telephone system.
• Ensure accurate and timely processing of requests by taking appropriate action (e.g., scheduling appointments, taking messages, transferring calls to appropriate staff).
• Maintain thorough records by documenting discussions, messages, and actions taken to process inquiries.
• Resolve patient issues through independent problem solving with a goal of first-call resolution.

Required Qualifications

• 1 - 2 years of experience in a medical office or healthcare setting utilizing a computer-based practice management software system.
• Ability to handle high call volume and multi-task while providing an exceptional customer experience.
• Excellent customer service and phone etiquette.
• Knowledge of MS Office (Word, Excel, Outlook, Access).

Preferred Qualifications

• Bilingual English and Spanish.
• Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and/or NextGen.
• Attach resume to application (PDF or Word format).

Additional Information

• Work Hours: Monday - Friday 8am - 5pm.
• This role is patient facing and participates in Humana’s TB screening program; TB screening may be required if selected.
• Interview format includes HireVue as part of the hiring process.
• Scheduled Weekly Hours: 40.
• Pay Range: $38,000 - $45,800 per year.

Benefits

Humana, Inc. and its affiliated subsidiaries offer competitive benefits that support whole-person well-being, including medical, dental and vision benefits, 401(k) retirement plan, paid time off, holidays, volunteer time off, parental and caregiver leave, disability and life insurance, and more.

About Us

Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment, and more. As part of CenterWell Senior Primary Care, Conviva’s value-based approach aims to provide the best care when needed most and at the lowest cost, addressing physical, social, emotional, behavioral, and financial needs.

About CenterWell, a Humana company: CenterWell focuses on whole-person health and is a large provider of senior-focused primary care, home health services, and pharmacy benefits management. Humana offers stability, benefits, and opportunities for growth. We employ thousands of clinicians dedicated to putting health first for teammates, patients, communities, and the company.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status. We also comply with Section 503 of the Rehabilitation Act and VEVRAA to employ and advance individuals with disabilities or protected veteran status, basing all employment decisions on valid job requirements.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• Executive Offices

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