Vector Force Development
Sr Digital Product Manager Member Account & Self Service Experience
Vector Force Development, Washington, District of Columbia, us, 20022
Career Opportunities with Vector Force Development
A great place to work.
Current job opportunities are posted here as they become available.
Sr Digital Product Manager – Member Account & Self Service Experience
Sr Digital Product Manager – Member Account & Self-Service Experience Location: Hybrid | Bellevue, Washington Compensation: $120,000–$140,000 base + benefits Our client is in a high-growth phase and is hiring a Sr Digital Product Manager to own and elevate the member account and self-service experience across web and mobile. If you’re passionate about building frictionless logged-in journeys, expanding self-service, and proving the value of membership through data-driven personalization, this is your next big move. What you’ll do Own the end-to-end member account and self-service strategy across platforms, expanding capabilities, driving adoption, and improving logged-in conversion. Define and lead the vision, strategy, and roadmap for the logged-in digital experience; prioritize features that balance quick wins with long-term enterprise value. Champion the member’s voice—leverage integrated data and AI-driven tools to personalize journeys, automate service flows, and lift engagement. Lead the rollout of self-service across membership, insurance, travel, and Visa products. Oversee mobile app roadmap and deliver personalized features that surface relevant services and content (renewals, trip details, discounts, alerts). Partner on ecommerce-style journeys for transactions, upgrades, and renewals; apply experimentation, funnel analysis, and real-time targeting to optimize outcomes. Collaborate with engineering, UX, IT, and data teams to design and ship connected, user-centered experiences. Coordinate identity, authentication, account linking, and secure session flows. Ensure robust integrations with Salesforce CRM, Adobe Experience Platform, Adobe Target, and Adobe Analytics. In partnership with contact center, marketing, and personalization teams, unlock capabilities via AgentForce, AJO, and RTCDP to enable proactive outreach, smarter handoffs, and member-specific messaging. Translate strategy to execution: communicate trade-offs, dependencies, and delivery plans to technical and business stakeholders. Present roadmap progress, risks, and impact to executive leadership. Document and scale best practices in a Digital Growth Playbook to replicate wins across lines of business. Model a positive, collaborative team culture that advances departmental and enterprise goals. Bachelor’s degree in Information Technology or related field, or equivalent experience. 6+ years in digital product management focused on web and mobile. 3+ years leading logged-in/account-based digital product strategies. Proven ability to translate complex member and business needs into simple, high-impact digital experiences. Hands-on experience with AI-driven tools (e.g., AJO, RTCDP, Einstein, Genesys bots) to personalize and streamline services. Background in membership-based organizations or regulated industries (insurance, travel, finance, healthcare). Familiarity with agile methodologies and tools (Jira, Azure DevOps) and design thinking practices. Knowledge, skills, and abilities Deep expertise in member/customer account systems, self-service capabilities, and end-to-end journey design. Familiarity with Adobe Experience Manager (AEM), Salesforce CRM, mobile applications, and analytics platforms. Exceptional problem-solving, prioritization, and product delivery skills. Clear, confident communicator and facilitator; strong project management capabilities. Proven collaborator with the diplomacy to align diverse stakeholders and influence change. Ability to build and optimize strategic partnerships internally and externally. Preferred: knowledge of personalization frameworks, CDPs, and mobile/web optimization best practices. Why you’ll love it Meaningful ownership of a high-visibility product area central to growth. The chance to elevate a trusted brand with modern, data-driven experiences. A collaborative environment that values experimentation, speed to value, and member impact. Bring your vision, elevate the stack, and help shape a connected, data-driven future. Apply today.
#J-18808-Ljbffr
Sr Digital Product Manager – Member Account & Self-Service Experience Location: Hybrid | Bellevue, Washington Compensation: $120,000–$140,000 base + benefits Our client is in a high-growth phase and is hiring a Sr Digital Product Manager to own and elevate the member account and self-service experience across web and mobile. If you’re passionate about building frictionless logged-in journeys, expanding self-service, and proving the value of membership through data-driven personalization, this is your next big move. What you’ll do Own the end-to-end member account and self-service strategy across platforms, expanding capabilities, driving adoption, and improving logged-in conversion. Define and lead the vision, strategy, and roadmap for the logged-in digital experience; prioritize features that balance quick wins with long-term enterprise value. Champion the member’s voice—leverage integrated data and AI-driven tools to personalize journeys, automate service flows, and lift engagement. Lead the rollout of self-service across membership, insurance, travel, and Visa products. Oversee mobile app roadmap and deliver personalized features that surface relevant services and content (renewals, trip details, discounts, alerts). Partner on ecommerce-style journeys for transactions, upgrades, and renewals; apply experimentation, funnel analysis, and real-time targeting to optimize outcomes. Collaborate with engineering, UX, IT, and data teams to design and ship connected, user-centered experiences. Coordinate identity, authentication, account linking, and secure session flows. Ensure robust integrations with Salesforce CRM, Adobe Experience Platform, Adobe Target, and Adobe Analytics. In partnership with contact center, marketing, and personalization teams, unlock capabilities via AgentForce, AJO, and RTCDP to enable proactive outreach, smarter handoffs, and member-specific messaging. Translate strategy to execution: communicate trade-offs, dependencies, and delivery plans to technical and business stakeholders. Present roadmap progress, risks, and impact to executive leadership. Document and scale best practices in a Digital Growth Playbook to replicate wins across lines of business. Model a positive, collaborative team culture that advances departmental and enterprise goals. Bachelor’s degree in Information Technology or related field, or equivalent experience. 6+ years in digital product management focused on web and mobile. 3+ years leading logged-in/account-based digital product strategies. Proven ability to translate complex member and business needs into simple, high-impact digital experiences. Hands-on experience with AI-driven tools (e.g., AJO, RTCDP, Einstein, Genesys bots) to personalize and streamline services. Background in membership-based organizations or regulated industries (insurance, travel, finance, healthcare). Familiarity with agile methodologies and tools (Jira, Azure DevOps) and design thinking practices. Knowledge, skills, and abilities Deep expertise in member/customer account systems, self-service capabilities, and end-to-end journey design. Familiarity with Adobe Experience Manager (AEM), Salesforce CRM, mobile applications, and analytics platforms. Exceptional problem-solving, prioritization, and product delivery skills. Clear, confident communicator and facilitator; strong project management capabilities. Proven collaborator with the diplomacy to align diverse stakeholders and influence change. Ability to build and optimize strategic partnerships internally and externally. Preferred: knowledge of personalization frameworks, CDPs, and mobile/web optimization best practices. Why you’ll love it Meaningful ownership of a high-visibility product area central to growth. The chance to elevate a trusted brand with modern, data-driven experiences. A collaborative environment that values experimentation, speed to value, and member impact. Bring your vision, elevate the stack, and help shape a connected, data-driven future. Apply today.
#J-18808-Ljbffr