K&K Talents
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Overview
Connecting Top Tech Talent with Leading Companies | Recruitment & Client Acquisition ABOUT THE ROLE: The mission of the Partnership Operations team is to ensure the health, stability, and high-performance of our global payments platform. The Partnership Operations team is dedicated to operational partner management of our key payment partners, processors, and service providers. This teams responsibilities include relationship management, investigating, triaging and solving payment processing issues, supporting new partner integrations, and influencing internal stakeholders to help drive the business forward. Success in this role will require technical knowledge, strong analytical/critical thinking skills, business acumen and interpersonal ability to manage various partner relationships. Our ideal candidate is passionate about payments, has a track record of influencing change within large organizations, and loves developing people. Responsibilities Be a company-level expert and advocate for the Partner Ops team, coordinating across partner teams including Payments Partnerships, Finance, Treasury, Legal, and Engineering. Investigate reported escalations across multiple channels, while providing timely and accurate responses to our partners. Develop and implement scalable solutions to support our global partners. Develop and maintain standard internal project and process documentation. Drive efficiency, productivity and customer-experience improvements. Influence external partners effectively in collaboration with the Payment Partnerships team. Become an expert in core risk and support infrastructure, tools, systems, and data.
Qualifications
Must-Have Skills: Knowledge of payment processing and risk systems. Experience working in an ambiguous space and driving projects from ideation to launch. Ability to assess, analyze and resolve complicated issues, and distill that complexity into simple and concise concepts.
Nice-to-have Skills:
Experience solving problems in a collaborative, fast-paced environment Project management Partner management
Years of Experience: 5-7 Degrees/Certifications Required: Bachelors, any major
Seniority
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
Information Services
Referrals increase your chances of interviewing at K&K Talents by 2x Get notified about new Program Manager jobs in
Menlo Park, CA . Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Connecting Top Tech Talent with Leading Companies | Recruitment & Client Acquisition ABOUT THE ROLE: The mission of the Partnership Operations team is to ensure the health, stability, and high-performance of our global payments platform. The Partnership Operations team is dedicated to operational partner management of our key payment partners, processors, and service providers. This teams responsibilities include relationship management, investigating, triaging and solving payment processing issues, supporting new partner integrations, and influencing internal stakeholders to help drive the business forward. Success in this role will require technical knowledge, strong analytical/critical thinking skills, business acumen and interpersonal ability to manage various partner relationships. Our ideal candidate is passionate about payments, has a track record of influencing change within large organizations, and loves developing people. Responsibilities Be a company-level expert and advocate for the Partner Ops team, coordinating across partner teams including Payments Partnerships, Finance, Treasury, Legal, and Engineering. Investigate reported escalations across multiple channels, while providing timely and accurate responses to our partners. Develop and implement scalable solutions to support our global partners. Develop and maintain standard internal project and process documentation. Drive efficiency, productivity and customer-experience improvements. Influence external partners effectively in collaboration with the Payment Partnerships team. Become an expert in core risk and support infrastructure, tools, systems, and data.
Qualifications
Must-Have Skills: Knowledge of payment processing and risk systems. Experience working in an ambiguous space and driving projects from ideation to launch. Ability to assess, analyze and resolve complicated issues, and distill that complexity into simple and concise concepts.
Nice-to-have Skills:
Experience solving problems in a collaborative, fast-paced environment Project management Partner management
Years of Experience: 5-7 Degrees/Certifications Required: Bachelors, any major
Seniority
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
Information Services
Referrals increase your chances of interviewing at K&K Talents by 2x Get notified about new Program Manager jobs in
Menlo Park, CA . Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr