Glean
Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating with tools like Google Drive, Slack, and Microsoft Teams, Glean enables employees to access the right knowledge at the right time, boosting productivity and collaboration. Glean combines enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to redefine how employees work.
About the Role
Glean is seeking a leader of our AI Outcomes Manager (AIOM) team. The AIOMs are responsible for ensuring that our customers’ end-users successfully adopt and derive meaningful, measurable value from Glean’s AI solutions. The AIOMs perform activities including end-user training enablement (company and function sessions, search, chat and agent content), prompt and agent advisory/building, and value realization. Ultimately, the AIOMs are responsible for the breadth and depth of end-user engagement across our product suite. You will: Manage the employee lifecycle for a team of AI Outcomes Managers to drive high-impact customer enablement, advisory/building on our platform, and business value realization with Glean’s products. Develop a set of Glean prescriptive adoption playbooks including codifying standard processes, templates, and assets to drive delivery consistency with customers. Engage with executive sponsors and business stakeholders across priority accounts. Partner cross-functionally with Solution Architects, Delivery Excellence Managers and Support to ensure a seamless customer journey. Synthesize feedback and business insights from the field, influence Glean’s product roadmap, and collaborate with Product and R&D to shape new features and agent capabilities. Design, implement, and report on metrics for the AIOM team demonstrating ROI, adoption, and transformation progress for customers. Serve as a thought leader and subject matter expert on AI outcomes and user transformation; evangelize best practices internally and externally. About you
4+ years of experience in customer-facing, consultative roles (e.g., management consulting, customer success, business transformation, product management, solutions consulting) with an AI/data/enterprise SaaS company. 2+ years of leadership experience and demonstrated ability to scale teams and drive business transformation through technology adoption. Excellent problem-solving skills and ability to communicate effectively with diverse audiences, from executives to end users. Strong data fluency; comfortable with adoption/ROI metrics and business KPIs. Consultative, creative, and motivated mindset—excited about helping organizations rethink business processes and work styles with AI. Proven product sense and ability to maximize the impact of complex software platforms. Experience facilitating workshops and change management programs for business transformation. Understanding of modern AI capabilities (prompting, agent workflows, LLMs), with ability to coach others on best practices. Location: This role is hybrid (3 days a week in our San Francisco or Palo Alto office). Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Some roles may be eligible for variable compensation, equity, and benefits. We offer a comprehensive benefits package including Medical, Vision, and Dental coverage, generous time-off, and a 401k plan. We provide a home office improvement stipend and annual education and wellness stipends. We foster a vibrant company culture through regular events and provide healthy lunches daily to support focus and energy. We are a diverse team and are committed to an inclusive and diverse workplace. We do not discriminate on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. Voluntary Self-Identification and Additional Information
Voluntary self-identification of race, veteran status, and disability is requested for equal employment opportunity reporting. Completion is voluntary and confidential. Information will be used for compliance and reporting purposes only. For more details, see our EEO policy.
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Glean is seeking a leader of our AI Outcomes Manager (AIOM) team. The AIOMs are responsible for ensuring that our customers’ end-users successfully adopt and derive meaningful, measurable value from Glean’s AI solutions. The AIOMs perform activities including end-user training enablement (company and function sessions, search, chat and agent content), prompt and agent advisory/building, and value realization. Ultimately, the AIOMs are responsible for the breadth and depth of end-user engagement across our product suite. You will: Manage the employee lifecycle for a team of AI Outcomes Managers to drive high-impact customer enablement, advisory/building on our platform, and business value realization with Glean’s products. Develop a set of Glean prescriptive adoption playbooks including codifying standard processes, templates, and assets to drive delivery consistency with customers. Engage with executive sponsors and business stakeholders across priority accounts. Partner cross-functionally with Solution Architects, Delivery Excellence Managers and Support to ensure a seamless customer journey. Synthesize feedback and business insights from the field, influence Glean’s product roadmap, and collaborate with Product and R&D to shape new features and agent capabilities. Design, implement, and report on metrics for the AIOM team demonstrating ROI, adoption, and transformation progress for customers. Serve as a thought leader and subject matter expert on AI outcomes and user transformation; evangelize best practices internally and externally. About you
4+ years of experience in customer-facing, consultative roles (e.g., management consulting, customer success, business transformation, product management, solutions consulting) with an AI/data/enterprise SaaS company. 2+ years of leadership experience and demonstrated ability to scale teams and drive business transformation through technology adoption. Excellent problem-solving skills and ability to communicate effectively with diverse audiences, from executives to end users. Strong data fluency; comfortable with adoption/ROI metrics and business KPIs. Consultative, creative, and motivated mindset—excited about helping organizations rethink business processes and work styles with AI. Proven product sense and ability to maximize the impact of complex software platforms. Experience facilitating workshops and change management programs for business transformation. Understanding of modern AI capabilities (prompting, agent workflows, LLMs), with ability to coach others on best practices. Location: This role is hybrid (3 days a week in our San Francisco or Palo Alto office). Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Some roles may be eligible for variable compensation, equity, and benefits. We offer a comprehensive benefits package including Medical, Vision, and Dental coverage, generous time-off, and a 401k plan. We provide a home office improvement stipend and annual education and wellness stipends. We foster a vibrant company culture through regular events and provide healthy lunches daily to support focus and energy. We are a diverse team and are committed to an inclusive and diverse workplace. We do not discriminate on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. Voluntary Self-Identification and Additional Information
Voluntary self-identification of race, veteran status, and disability is requested for equal employment opportunity reporting. Completion is voluntary and confidential. Information will be used for compliance and reporting purposes only. For more details, see our EEO policy.
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