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Tata Consultancy Services

Business Analyst

Tata Consultancy Services, Charlotte, North Carolina, United States, 28245

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Overview

Join to apply for the

Business Analyst

role at

Tata Consultancy Services . The ServiceNow platform team is seeking a short-term contingent

Business Analyst

with deep

ServiceNow

expertise. The role focuses on streamlining and documenting current-state processes, improving requirement quality, and ensuring that deliverables for the release process are well-defined and actionable. The BA will work closely with platform engineers, release managers, and governance stakeholders to accelerate throughput and reduce rework, ensuring governance deliverables and release artifacts are complete, accurate, and compliant with internal controls and audit requirements. The resource will support backlog burn-down by enabling faster story readiness and reducing cycle time through better requirement clarity. Salary Range: $90,000-$100,000 per year. Responsibilities Streamline and document current-state processes related to ServiceNow workflows and release deliverables. Improve requirement quality and ensure clarity for user stories and acceptance criteria. Collaborate with platform engineers, release managers, and governance stakeholders to accelerate throughput and reduce rework. Ensure governance deliverables and release artifacts are complete, accurate, and compliant with internal controls and audit requirements. Support backlog burn-down by enabling faster story readiness and reducing cycle time through better requirement clarity.

Qualifications

Deep ServiceNow expertise with experience in requirements analysis and release processes. Ability to document current-state processes and define clear, actionable deliverables. Strong collaboration skills with platform engineers, release managers, and governance stakeholders. Experience ensuring governance and audit compliance for release artifacts.

Employment details

Seniority level: Entry level Employment type: Full-time Job function: Research, Analyst, and Information Technology Industries: IT Services and IT Consulting Location: Charlotte, NC

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