Jobs via Dice
Join to apply for the
Help Desk Analyst II
role at
Jobs via Dice . Overview
We are looking for a Tier 2 Help Desk Analyst to join our dynamic IT team in Princeton, New Jersey. In this role, you will tackle escalated technical issues, perform in-depth troubleshooting, and contribute to maintaining our organization's core systems. This position is ideal for someone with a solid background in Windows, networking, and enterprise applications who thrives in a problem-solving environment. Responsibilities
Address and resolve escalated technical issues involving hardware, software, networking, and cloud-based services. Provide advanced troubleshooting support for Windows systems, Microsoft 365 applications, and Active Directory accounts. Conduct detailed diagnostics on system, application, and network problems, escalating to Tier 3 or external vendors when necessary. Assist with system maintenance tasks, including patching, updates, user provisioning, and managing group policies. Support remote users by ensuring seamless connectivity to organizational networks, Wi-Fi, and collaboration tools. Document recurring issues and their solutions in the knowledge base to enhance future troubleshooting efforts. Offer guidance and mentorship to Tier 1 team members to foster skill development and service improvement. Manage endpoint security and configuration using tools such as Intune and other management platforms. Requirements
2-4 years of experience in IT support, with a focus on Tier 2 or advanced help desk responsibilities. Proficient in Windows desktop operating systems, Microsoft 365 applications, and Active Directory management. Strong understanding of networking fundamentals, including IP configurations and connectivity troubleshooting. Hands-on experience with remote support tools, ticketing systems, and endpoint management platforms like Intune. Exceptional problem-solving abilities paired with strong communication and customer service skills. Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are highly preferred. Ability to work collaboratively within a team while managing multiple priorities effectively. Robert Half is an equal opportunity employer. We are committed to an inclusive workforce and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking ""Apply Now,"" you're agreeing to Robert Half's Terms of Use. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Job details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Software Development
#J-18808-Ljbffr
Help Desk Analyst II
role at
Jobs via Dice . Overview
We are looking for a Tier 2 Help Desk Analyst to join our dynamic IT team in Princeton, New Jersey. In this role, you will tackle escalated technical issues, perform in-depth troubleshooting, and contribute to maintaining our organization's core systems. This position is ideal for someone with a solid background in Windows, networking, and enterprise applications who thrives in a problem-solving environment. Responsibilities
Address and resolve escalated technical issues involving hardware, software, networking, and cloud-based services. Provide advanced troubleshooting support for Windows systems, Microsoft 365 applications, and Active Directory accounts. Conduct detailed diagnostics on system, application, and network problems, escalating to Tier 3 or external vendors when necessary. Assist with system maintenance tasks, including patching, updates, user provisioning, and managing group policies. Support remote users by ensuring seamless connectivity to organizational networks, Wi-Fi, and collaboration tools. Document recurring issues and their solutions in the knowledge base to enhance future troubleshooting efforts. Offer guidance and mentorship to Tier 1 team members to foster skill development and service improvement. Manage endpoint security and configuration using tools such as Intune and other management platforms. Requirements
2-4 years of experience in IT support, with a focus on Tier 2 or advanced help desk responsibilities. Proficient in Windows desktop operating systems, Microsoft 365 applications, and Active Directory management. Strong understanding of networking fundamentals, including IP configurations and connectivity troubleshooting. Hands-on experience with remote support tools, ticketing systems, and endpoint management platforms like Intune. Exceptional problem-solving abilities paired with strong communication and customer service skills. Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are highly preferred. Ability to work collaboratively within a team while managing multiple priorities effectively. Robert Half is an equal opportunity employer. We are committed to an inclusive workforce and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking ""Apply Now,"" you're agreeing to Robert Half's Terms of Use. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Job details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Software Development
#J-18808-Ljbffr