Bank of America
Overview
Pennington, New Jersey; Richmond, Virginia; Chandler, Arizona; At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Responsibilities Support the standup, configuration, and implementation of the modules supporting ServiceNow's ITSM, ITOM, and ITAM capabilities. Design, Create, and Maintain reporting inclusive of Platform and Performance Analytics, Process Mining, and KRIs, KPIs, and Control Metrics both at a process/workflow and Operational perspectives. Create and maintain Forms, Reports, Views, Workflows, Business Rules, Scripts, ACLs, Groups and Roles Create and configure tool integrations with ServiceNow (Netcool, Kafka, etc.) Assist with design, creation and cataloging of business process flows. Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs. Oversee the integration of information into the CMDB from ServiceNow Discovery and APIs, ensuring accuracy and consistency. Utilize your experience in creating APIs to establish seamless communication between ServiceNow and other systems. Design and implement robust APIs that contribute to efficient data exchange. Designs, develops and is accountable for feature delivery Applies enterprise standards for solution design, coding and quality Ensures solution meets product acceptance criteria with minimal technical debt Guides the team on work breakdown and execution Works with the Product Owner to ensure that product backlog/requirements are healthy, with clear acceptance criteria Plays a team lead role (as an individual contributor) and mentors the team Guides team members with skills and practices (planning and estimation, peer reviews, and other engineering practices)
Required Qualifications
Expert knowledge of ServiceNow CMDB, ITSM applications with at least 5+ years of hands on experience 7+ years of experience working as a ServiceNow Developer 5+ years of experience working in the Discovery module of ServiceNow Proficiency with API development (SOAP OR REST) Proficient in core tables, Glide, scripting, UI actions, scheduled jobs, business rules, client scripts, data imports, custom apps, and development methodologies Expertise in ServiceNow development, JavaScript, Angular JS or React JS Proficiency in ServiceNow Flow Designer Excellent written and verbal communication skills. Experience with complex and global projects
Desired Qualifications
Very strong analytical skills ITIL Foundations certified or higher preferred B.S. in Computer Science or similar
Age requirement: Must at least be 18 years of age. Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by calling
1.877.760.2076 . This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days. Please note : Messages left for other purposes such as following up on an application or non-disability related technical issues, will not receive a response. #J-18808-Ljbffr
Pennington, New Jersey; Richmond, Virginia; Chandler, Arizona; At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Responsibilities Support the standup, configuration, and implementation of the modules supporting ServiceNow's ITSM, ITOM, and ITAM capabilities. Design, Create, and Maintain reporting inclusive of Platform and Performance Analytics, Process Mining, and KRIs, KPIs, and Control Metrics both at a process/workflow and Operational perspectives. Create and maintain Forms, Reports, Views, Workflows, Business Rules, Scripts, ACLs, Groups and Roles Create and configure tool integrations with ServiceNow (Netcool, Kafka, etc.) Assist with design, creation and cataloging of business process flows. Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs. Oversee the integration of information into the CMDB from ServiceNow Discovery and APIs, ensuring accuracy and consistency. Utilize your experience in creating APIs to establish seamless communication between ServiceNow and other systems. Design and implement robust APIs that contribute to efficient data exchange. Designs, develops and is accountable for feature delivery Applies enterprise standards for solution design, coding and quality Ensures solution meets product acceptance criteria with minimal technical debt Guides the team on work breakdown and execution Works with the Product Owner to ensure that product backlog/requirements are healthy, with clear acceptance criteria Plays a team lead role (as an individual contributor) and mentors the team Guides team members with skills and practices (planning and estimation, peer reviews, and other engineering practices)
Required Qualifications
Expert knowledge of ServiceNow CMDB, ITSM applications with at least 5+ years of hands on experience 7+ years of experience working as a ServiceNow Developer 5+ years of experience working in the Discovery module of ServiceNow Proficiency with API development (SOAP OR REST) Proficient in core tables, Glide, scripting, UI actions, scheduled jobs, business rules, client scripts, data imports, custom apps, and development methodologies Expertise in ServiceNow development, JavaScript, Angular JS or React JS Proficiency in ServiceNow Flow Designer Excellent written and verbal communication skills. Experience with complex and global projects
Desired Qualifications
Very strong analytical skills ITIL Foundations certified or higher preferred B.S. in Computer Science or similar
Age requirement: Must at least be 18 years of age. Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by calling
1.877.760.2076 . This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days. Please note : Messages left for other purposes such as following up on an application or non-disability related technical issues, will not receive a response. #J-18808-Ljbffr