AdvaCare Systems
Customer Service Representative III
AdvaCare Systems, Chicago, Illinois, United States, 60290
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Customer Service Representative III
role at
AdvaCare Systems This is a remote position with a schedule of 12:30 pm 9:00 pm CST, Monday through Friday. Overview
Customer Service Representative III role overview and responsibilities. Job Description
The Customer Service Representative III manages lower-volume databases, facilitates direct-to-patient ordering, and assists team members at the CSR 1 and CSR 2 levels with advice, escalations, and spikes in workload volume. Job Duties Receives and enters customer orders by scheduling deliveries, pickups, maintenance, and repairs for all private patients, facilities, homecare, and hospice providers through multiple computer databases. Assists team members at the CSR I and CSR II levels with advice, escalations, and spikes in workload volume. Adheres to department performance standards, as defined by CS Team Leads, CS Supervisor, and CS Director. Organizes team members at the CSR I and CSR II levels in the absence of Customer Service Team Leads and/or the Customer Service & Dispatch Manager. Prioritizes orders based on urgency and contractual obligations. Acts as a liaison to customers on equipment troubleshooting. Transfers phone calls with professionalism and/or communicates clear messaging via email to proper employees. Escalates orders to CS Leadership when necessary. Represents the Company by adhering to policies, standard procedures, and standards of conduct.
Job Requirements
Associate degree or relevant work experience preferred Ability to disseminate, analyze, and report data. Ability to multi-task and solve problems with professionalism. Strong attention to detail. Superior communication and interpersonal skills. Strong organizational and time management skills. Ability to lead others.
Shift Information
This is a remote position, with a schedule of 12:30 pm 9:00 pm CST, Monday thru Friday. Seniority level
Entry level
Employment type
Other
Job function
Other
Industries
Hospitals and Health Care
Get notified about new Customer Service Representative jobs in
Chicago, IL . #J-18808-Ljbffr
Customer Service Representative III
role at
AdvaCare Systems This is a remote position with a schedule of 12:30 pm 9:00 pm CST, Monday through Friday. Overview
Customer Service Representative III role overview and responsibilities. Job Description
The Customer Service Representative III manages lower-volume databases, facilitates direct-to-patient ordering, and assists team members at the CSR 1 and CSR 2 levels with advice, escalations, and spikes in workload volume. Job Duties Receives and enters customer orders by scheduling deliveries, pickups, maintenance, and repairs for all private patients, facilities, homecare, and hospice providers through multiple computer databases. Assists team members at the CSR I and CSR II levels with advice, escalations, and spikes in workload volume. Adheres to department performance standards, as defined by CS Team Leads, CS Supervisor, and CS Director. Organizes team members at the CSR I and CSR II levels in the absence of Customer Service Team Leads and/or the Customer Service & Dispatch Manager. Prioritizes orders based on urgency and contractual obligations. Acts as a liaison to customers on equipment troubleshooting. Transfers phone calls with professionalism and/or communicates clear messaging via email to proper employees. Escalates orders to CS Leadership when necessary. Represents the Company by adhering to policies, standard procedures, and standards of conduct.
Job Requirements
Associate degree or relevant work experience preferred Ability to disseminate, analyze, and report data. Ability to multi-task and solve problems with professionalism. Strong attention to detail. Superior communication and interpersonal skills. Strong organizational and time management skills. Ability to lead others.
Shift Information
This is a remote position, with a schedule of 12:30 pm 9:00 pm CST, Monday thru Friday. Seniority level
Entry level
Employment type
Other
Job function
Other
Industries
Hospitals and Health Care
Get notified about new Customer Service Representative jobs in
Chicago, IL . #J-18808-Ljbffr