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NESCO Inc

Customer Service Representative - CSR 3

NESCO Inc, Phoenix, Arizona, United States, 85003

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The contractor Customer Service Representative 3 position at the Arizona Department of Revenue is a customer-facing role focused on licensing. This role is responsible for directly receiving, processing, and applying payments for all tax types in the forms of cash, checks, debit/credit cards, and money orders to taxpayer's personal or business accounts, and also complete daily reconciliation and end-of-day balancing of assigned till. Responsibilities include assisting taxpayers, processing license applications and updates, and providing information on licensing laws, rules, and procedures. This role requires in-person work at both the Phoenix (8am - 5pm, Monday - Friday) and Mesa (7am - 6pm, Monday - Thursday) office locations. The work schedule will be dependent on the assigned office locations' business hours.

Required Skills:2+ years of customer service experience, 1+ year of working in a high production environment, experience with cash handling, and proficiency in Google Suite. Preferred Skills: Bilingual

Interviews will be in person.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.