Business Operations - AZDOR - Taxpayer Services - Customer Service Representativ

Position Information Position Type Staff Augmentation Hours/Week 40 Billing Type Hourly Shift Day Projected Start Date 09/29/2025 Start Time 8:00 AM Projected End Date/Duration 1 Years from projected start date End Time 5:00 PM Bid Limit Per Vendor 3 Number of Positions 1 Desired Career Level None Selected Minimum Education Level High School Weekend None Position Location ddress 1600 W. Monroe St. City Phoenix State rizon Zip 85007 Country UNITED STATES Requirements Travel Required No Security Required Yes Onboarding Category Position Description The contractor Customer Service Representative 3 position at the Arizona Department of Revenue is a customer-facing role focused on licensing. This role is responsible for directly receiving, processing, and applying payments for all tax types in the forms of cash, checks, debit/credit cards, and money orders to taxpayer's personal or business accounts, and also complete daily reconciliation and end-of-day balancing of assigned till. Responsibilities include assisting taxpayers, processing license applications and updates, and providing information on licensing laws, rules, and procedures. This role requires in-person work at both the Phoenix (8am - 5pm, Monday - Friday) and Mesa (7am - 6pm, Monday - Thursday) office locations. The work schedule will be dependent on the assigned office locations' business hours.

Required Skills:2+ years of customer service experience, 1+ year of working in a high production environment, experience with cash handling, and proficiency in Google Suite. Preferred Skills: Bilingual

Interviews will be in person.

Required Skills Skill Type Skill Name Excel experience Basic Math Tax experience Preferred Skills Skill Type Skill Name Google Tools