Minnesota Staffing
Salesforce Administrator - ITS4
Minnesota Staffing, Saint Paul, Minnesota, United States, 55130
Salesforce Administrator
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. Join the 2,800+ professionals of Minnesota IT Services who connect Minnesotans to services that will improve their lives. This position serves our partners at Minnesota's largest state agency, the Department of Human Services (DHS). The MNIT DHS team supports complex and varied technical needs, including systems that provide health care coverage, deliver child protection and welfare services, and provide support for Minnesotans with special needs including mental illness, chemical dependencies, and physical or developmental disabilities. As the Salesforce Administrator, you will analyze, design, develop, document, support, maintain and enhance complex and large-scale business applications that leverage the Salesforce application, platform and related add-on or third-party applications. You will work closely with Business Analysts, Subject Matter Experts, other Salesforce administrators, and all product team members to deliver Salesforce applications that address documented business requirements and operate within design specifications. In this position you will be responsible for understanding business problems and designing solutions on an enterprise product platform (via declarative tools). This Salesforce Administrator looks at business requirements and interprets how to best apply the out of the box product to provide a solution, including finding alternative approaches that best leverage the platform. Salesforce Administrators most often use Agile techniques and are a part of a larger, cross-functional team. Salesforce Specialists should have a passion for learning new platform capabilities and clouds to stay on top of the ever-growing product ecosystem. This position requires an employee to be onsite at 540 Cedar Street, St. Paul, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location. Telework for Minnesota IT Services is available on a limited basis. Employees will be required to meet current telework eligibility requirements. Minimum Qualifications
Candidates must clearly demonstrate all of the following qualifications in their resume: Position requires a minimum of four (4) years of IT related experience working on complex and large-scale business applications leveraging Salesforce. Experience must also include: hands-on experience across the full application lifecycle in Salesforce, including requirements gathering, configuration, customization, testing, deployment, documentation, and ongoing support. Proficiency with Salesforce administration practice, including user and security management, data management, reports and dashboards, and automation (Flows, Formulas, Validation Rules, OmniStudio). Experience with industry-standard application development methodologies and a solid understanding of Software Development Lifecycle (SDLC) principles, and release management. Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties. Customer service skills that include active listening, empathy, and problem-solving. A master's degree in Information Technology or an IT related field substitutes for three (3) years of experience, OR an IT related bachelor's degree substitutes for two (2) years, OR an IT related associate's degree substitutes for one (1) year. Preferred Qualifications
Certified as a Salesforce Administrator; certifications like Salesforce Advanced Administrator and Salesforce Platform App Builder are a plus. Advanced technical experience as a Salesforce Administrator, with a proven track record of developing and maintaining complex business applications, preferably in a government setting. Proficiency in Salesforce configuration, including but not limited to, custom objects, fields, formulas, flows, validation rules, and Salesforce security as well as experience with data import, export, and manipulation using Salesforce data tools (Data Loader, Import Wizard). Demonstrated experience in Salesforce administration, application development, information management, databases and security for highly complex and large-scale projects. Advanced knowledge of Salesforce and other report generation tools to assist in designing output reports that meet customer needs, especially as it pertains with sales, customer service, and marketing processes within Salesforce. Ability to manage details of highly complex and large-scale projects involving large data sets stored in a variety of environments and be able to set priorities among multiple demands under tight time constraints and external pressure. Experience conducting technical walkthroughs focused on optimization, diagnostics, and issue resolution as well as conducting peer code reviews focused on knowledge transfer and skill building and strong organizational and time management skills that can be applied to team development situations as well as strong conflict resolution and consensus building skills are critical. Additional Requirements
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following: SEMA4 Records Check (applies to current and past state employees only) Criminal History Check Reference Check Social Security and Address Verification Education Verification Other legally required checks Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States. Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us. Please indicate what assistance is needed.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. Join the 2,800+ professionals of Minnesota IT Services who connect Minnesotans to services that will improve their lives. This position serves our partners at Minnesota's largest state agency, the Department of Human Services (DHS). The MNIT DHS team supports complex and varied technical needs, including systems that provide health care coverage, deliver child protection and welfare services, and provide support for Minnesotans with special needs including mental illness, chemical dependencies, and physical or developmental disabilities. As the Salesforce Administrator, you will analyze, design, develop, document, support, maintain and enhance complex and large-scale business applications that leverage the Salesforce application, platform and related add-on or third-party applications. You will work closely with Business Analysts, Subject Matter Experts, other Salesforce administrators, and all product team members to deliver Salesforce applications that address documented business requirements and operate within design specifications. In this position you will be responsible for understanding business problems and designing solutions on an enterprise product platform (via declarative tools). This Salesforce Administrator looks at business requirements and interprets how to best apply the out of the box product to provide a solution, including finding alternative approaches that best leverage the platform. Salesforce Administrators most often use Agile techniques and are a part of a larger, cross-functional team. Salesforce Specialists should have a passion for learning new platform capabilities and clouds to stay on top of the ever-growing product ecosystem. This position requires an employee to be onsite at 540 Cedar Street, St. Paul, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location. Telework for Minnesota IT Services is available on a limited basis. Employees will be required to meet current telework eligibility requirements. Minimum Qualifications
Candidates must clearly demonstrate all of the following qualifications in their resume: Position requires a minimum of four (4) years of IT related experience working on complex and large-scale business applications leveraging Salesforce. Experience must also include: hands-on experience across the full application lifecycle in Salesforce, including requirements gathering, configuration, customization, testing, deployment, documentation, and ongoing support. Proficiency with Salesforce administration practice, including user and security management, data management, reports and dashboards, and automation (Flows, Formulas, Validation Rules, OmniStudio). Experience with industry-standard application development methodologies and a solid understanding of Software Development Lifecycle (SDLC) principles, and release management. Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties. Customer service skills that include active listening, empathy, and problem-solving. A master's degree in Information Technology or an IT related field substitutes for three (3) years of experience, OR an IT related bachelor's degree substitutes for two (2) years, OR an IT related associate's degree substitutes for one (1) year. Preferred Qualifications
Certified as a Salesforce Administrator; certifications like Salesforce Advanced Administrator and Salesforce Platform App Builder are a plus. Advanced technical experience as a Salesforce Administrator, with a proven track record of developing and maintaining complex business applications, preferably in a government setting. Proficiency in Salesforce configuration, including but not limited to, custom objects, fields, formulas, flows, validation rules, and Salesforce security as well as experience with data import, export, and manipulation using Salesforce data tools (Data Loader, Import Wizard). Demonstrated experience in Salesforce administration, application development, information management, databases and security for highly complex and large-scale projects. Advanced knowledge of Salesforce and other report generation tools to assist in designing output reports that meet customer needs, especially as it pertains with sales, customer service, and marketing processes within Salesforce. Ability to manage details of highly complex and large-scale projects involving large data sets stored in a variety of environments and be able to set priorities among multiple demands under tight time constraints and external pressure. Experience conducting technical walkthroughs focused on optimization, diagnostics, and issue resolution as well as conducting peer code reviews focused on knowledge transfer and skill building and strong organizational and time management skills that can be applied to team development situations as well as strong conflict resolution and consensus building skills are critical. Additional Requirements
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following: SEMA4 Records Check (applies to current and past state employees only) Criminal History Check Reference Check Social Security and Address Verification Education Verification Other legally required checks Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States. Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us. Please indicate what assistance is needed.