Relationship Banker

A client of Sharp Decisions Inc. is actively looking to bring on a Relationship Banker to be based in Buffalo NY 14210 . Basic Job Expectations • Open daily cases to track inquiries and manage cases to resolution within agreed timeline. • Resolve assigned cash management inquiries for all payment types (wire transfers, ACH, checks, RTP), commercial cards, statements, billing, reporting, receivables and other core cash management services. • Monitor active case dashboard; resolve any/all identified issues promptly and escalate concerns to management as appropriate to ensure timely awareness of any material concerns. • Ensure that the process productivity, quality and customer experience requirements are met in accordance with standards set. • Protect sensitive client and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy. • Ensure all activity documentation is complete to provide performance tracking. • Complete other responsibilities, as assigned. • Strong written and oral communication skills. • Ability to adapt to changing priorities while managing requests from multiple stakeholders.