Customer Service Account Specialist

Job Title: Customer Service Account Specialist (CSAS)Location: Hybrid - Onsite Tuesday through Thursday (Remote Monday & Friday)Pay Rate: $30/hourJob Type: 6-Month Contract (Potential to Extend or Convert to Full-Time)Industry: Consumer Goods / Supply Chain / LogisticsJob DescriptionWe're looking for a highly motivated Customer Service Account Specialist with a background in supply chain support, purchasing, or order management. In this role, you'll act as a key liaison between our customer accounts and internal operations teams, ensuring accurate and timely execution of purchase orders and logistics coordination.Key Responsibilities Manage full-cycle customer order processing from PO receipt to delivery and invoicing using SAP (Order-to-Cash) Monitor and follow up on all open orders to ensure accurate and timely fulfillment Serve as the primary point of contact for customer order inquiries, shipment updates, and issue resolution Coordinate with internal stakeholders including planning teams (St. Louis and Bowling Green plants), logistics, and transportation partners Ensure proper execution of transaction steps including delivery creation, pick/pack, goods issue, and invoicing Identify order trends and analyze metrics (order size/frequency, in-stock rates, on-time delivery, customer penalties) to drive service improvements Communicate effectively across departments and with customers to resolve supply chain issues proactively Own the customer service process with a focus on accuracy, timeliness, and customer satisfactionQualifications Required: Previous experience in customer service, sales support, or supply chain (especially related to purchase orders or logistics) Preferred: Experience in supply chain roles such as Supply Chain Coordinator, Purchasing Coordinator, or Order Management Specialist Industry Experience: Consumer products or related industry strongly preferred Systems: Experience with SAP (Order-to-Cash / OTC core) preferred Strong organizational, analytical, and problem-solving skills Ability to manage multiple priorities and build relationships across functional teams Excellent communication skills (written and verbal) Education: Bachelor's degree desired