Cayman Airways Ltd
Customer Service Agent (Miami-Airport Ticket Office)
The Customer Service Agent (Miami-Airport Ticket Office) reports to the Station Manager-Miami and will be responsible for attending passenger check-ins, boarding and meeting of flights and associated processes, operating in a fast-paced environment. Summary of Key Responsibilities: Provide excellent customer service to our customers and internal team members. Ticketing of already booked passengers, providing receipts and printed itineraries, ensuring accuracy of Passenger Name Records (PNR) Assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment. Booking of passenger reservations for walk-in clients to Cayman Airways gateways and beyond (if necessary) to include a collection of Advance Passenger Information and any other TSA regulations as required. Ensuring all ticketed passengers verify their itinerary and are aware of applicable related penalties and travel restrictions. Coordinating load planning, weight and balance calculations and load sheet preparations for flights. Being well groomed in appearance and adhering to uniform appearance standards. Closing daily Ticket Agent Report (TAR). Timely advising vendors of flight schedule changes and irregularities. Coordinating with Maintenance and Ramp fuel and loading requirements as necessary, advising them of any necessary updates. Maintaining flight files in accordance with company and government regulations. Any other duties assigned. Qualifications, Skills & Experience: Minimum of high school diploma with O' level passes in Math, Geography and English. Ability to undergo three (3) weeks of intense job training if deemed necessary. Proficient with Microsoft Office Programs, specifically Excel and Word. Ability to work independently and under pressure at times while maintaining accuracy. Excellent oral and written communication skills. Extensive customer service experience. Post-holder must be able to lift suitcases and types of baggage up to 70 lbs. Previous airline/travel agency experience with a thorough understanding of basic fares, ticketing and airline computer systems (Sabre) as well as World Geography. Promoting strong Customer Care Culture. Desirable: Ability to speak a foreign language (preferably Spanish). Working knowledge of IATA Procedures. Flexibility and willingness to work on weekends, evenings and public holidays on a roster basis as well as irregular hours on short notice. Non-U.S. citizens are not eligible for hire. Cayman Airways offers an excellent compensation package.
The Customer Service Agent (Miami-Airport Ticket Office) reports to the Station Manager-Miami and will be responsible for attending passenger check-ins, boarding and meeting of flights and associated processes, operating in a fast-paced environment. Summary of Key Responsibilities: Provide excellent customer service to our customers and internal team members. Ticketing of already booked passengers, providing receipts and printed itineraries, ensuring accuracy of Passenger Name Records (PNR) Assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment. Booking of passenger reservations for walk-in clients to Cayman Airways gateways and beyond (if necessary) to include a collection of Advance Passenger Information and any other TSA regulations as required. Ensuring all ticketed passengers verify their itinerary and are aware of applicable related penalties and travel restrictions. Coordinating load planning, weight and balance calculations and load sheet preparations for flights. Being well groomed in appearance and adhering to uniform appearance standards. Closing daily Ticket Agent Report (TAR). Timely advising vendors of flight schedule changes and irregularities. Coordinating with Maintenance and Ramp fuel and loading requirements as necessary, advising them of any necessary updates. Maintaining flight files in accordance with company and government regulations. Any other duties assigned. Qualifications, Skills & Experience: Minimum of high school diploma with O' level passes in Math, Geography and English. Ability to undergo three (3) weeks of intense job training if deemed necessary. Proficient with Microsoft Office Programs, specifically Excel and Word. Ability to work independently and under pressure at times while maintaining accuracy. Excellent oral and written communication skills. Extensive customer service experience. Post-holder must be able to lift suitcases and types of baggage up to 70 lbs. Previous airline/travel agency experience with a thorough understanding of basic fares, ticketing and airline computer systems (Sabre) as well as World Geography. Promoting strong Customer Care Culture. Desirable: Ability to speak a foreign language (preferably Spanish). Working knowledge of IATA Procedures. Flexibility and willingness to work on weekends, evenings and public holidays on a roster basis as well as irregular hours on short notice. Non-U.S. citizens are not eligible for hire. Cayman Airways offers an excellent compensation package.