Cayman Airways Ltd
Job Description
The Customer Service Agent (Miami-Airport Ticket Office) reports to the Station Manager-Miami and will be responsible for attending passenger check-ins, boarding and meeting of flights and associated processes, operating in a fast-paced environment.
Summary of Key Responsibilities:
§ Provide excellent customer service to our customers and internal team members.
§ Ticketing of already booked passengers, providing receipts and printed itineraries, ensuring accuracy of Passenger Name Records (PNR)
§ Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment.
§ Booking of passenger reservations for walk-in clients to Cayman Airways gateways and beyond (if necessary) to include a collection of Advance Passenger Information and any other TSA regulations as required
§ Ensuring all ticketed passengers verify their itinerary and are aware of applicable related penalties and travel restrictions
§ Must be able to coordinate load planning, weight and balance calculations and load sheet preparations for flights
§ Must be well groomed in appearance and adhere to uniform appearance standards.
§ Closing daily Ticket Agent Report (TAR).
§ Timely advise vendors of flight schedule changes and irregularities
§ Coordinate with Maintenance and Ramp fuel and loading requirements as necessary, advising them of any necessary updates
§ Maintain flight files in accordance with company and government regulations
§ Any other duties assigned
Requirements
Qualifications, Skills & Experience:
§ Minimum of high school diploma with O' level passes in Math, Geography and English
§ Ability to undergo three (3) weeks of intense job training if deemed necessary
§ Proficient with Microsoft Office Programs, specifically Excel and Word
§ Ability to work independently and under pressure at times while maintaining accuracy
§ Excellent oral and written communication skills
§ Extensive customer service experience
§ Post-holder must be able to lift suitcases and types of baggage up to 70 lbs.
§ Previous airline/travel agency experience with a thorough understanding of basic fares, ticketing and airline computer systems (Sabre) as well as World Geography
§ Promoting strong Customer Care Culture
Desirable
§ Ability to speak a foreign language (preferably Spanish)
§ Working knowledge of IATA Procedures
§ Flexibility and willingness to work on weekends, evenings and public holidays on a roster basis as well as irregular hours on short notice
Non-U.S. citizens are not eligible for hire.
Benefits
Cayman Airways offers an excellent compensation package
Summary of Key Responsibilities:
§ Provide excellent customer service to our customers and internal team members.
§ Ticketing of already booked passengers, providing receipts and printed itineraries, ensuring accuracy of Passenger Name Records (PNR)
§ Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment.
§ Booking of passenger reservations for walk-in clients to Cayman Airways gateways and beyond (if necessary) to include a collection of Advance Passenger Information and any other TSA regulations as required
§ Ensuring all ticketed passengers verify their itinerary and are aware of applicable related penalties and travel restrictions
§ Must be able to coordinate load planning, weight and balance calculations and load sheet preparations for flights
§ Must be well groomed in appearance and adhere to uniform appearance standards.
§ Closing daily Ticket Agent Report (TAR).
§ Timely advise vendors of flight schedule changes and irregularities
§ Coordinate with Maintenance and Ramp fuel and loading requirements as necessary, advising them of any necessary updates
§ Maintain flight files in accordance with company and government regulations
§ Any other duties assigned
Requirements
Qualifications, Skills & Experience:
§ Minimum of high school diploma with O' level passes in Math, Geography and English
§ Ability to undergo three (3) weeks of intense job training if deemed necessary
§ Proficient with Microsoft Office Programs, specifically Excel and Word
§ Ability to work independently and under pressure at times while maintaining accuracy
§ Excellent oral and written communication skills
§ Extensive customer service experience
§ Post-holder must be able to lift suitcases and types of baggage up to 70 lbs.
§ Previous airline/travel agency experience with a thorough understanding of basic fares, ticketing and airline computer systems (Sabre) as well as World Geography
§ Promoting strong Customer Care Culture
Desirable
§ Ability to speak a foreign language (preferably Spanish)
§ Working knowledge of IATA Procedures
§ Flexibility and willingness to work on weekends, evenings and public holidays on a roster basis as well as irregular hours on short notice
Non-U.S. citizens are not eligible for hire.
Benefits
Cayman Airways offers an excellent compensation package