beBeeWarranty
Warranty Coordinator Role
This position oversees warranty claim coordination between project teams, stakeholders, and regulatory bodies related to ship new builds and dry docks.
Key Responsibilities:
Administration and execution of warranty processes as specified in contractual agreements including shipbuilders, dry dock facilities, OEM subcontractors, marine systems, and vessels. Warranty Management: Coordination with stakeholders regarding warranty-related queries and issues; support project teams with implementation of warranty terms and conditions during design, construction, and operations; ensure compliance throughout the project lifecycle. Provide training on warranty processes to shore-side stakeholders and shipboard personnel; conduct technical assessments and inspections of marine systems and equipment to determine validity of warranty claims; review, assess, and submit warranty claims according to agreed guidelines. Coordinate equipment requiring manufacturer or third-party support, including remote troubleshooting, on-site service needs, equipment repair, and logistics with Distribution Center, shipyard, OEM, and vessel. Support complex warranty issue resolution with Project teams; maintain accurate records of warranty claims and related documentation; enter and track warranty claims in AMOS. Investigate overdue, unsettled, and short-paid claims; oversee compliance with industry standards, regulations, and internal policies, including Lloyd's Register, IMO Convention, SOLAS, ISPS, USPH, ADA, Risk Management, Legal, and Marine and Technical Specifications. Basic Qualifications:
8+ years of experience or equivalent in marine engineering, warranty management, or a similar role within the offshore or marine industry. In-depth knowledge of marine systems, offshore installations, and related technologies. Skilled in project management, problem-solving, and strong attention to detail. Shipyard and vessel life cycle management. Strong communication and administrative skills. Ability to support initiatives, documentation, and follow-up via Microsoft Office Suite and company-specific software applications. Demonstrated ability to collaborate and coordinate effectively with local and international contractors, including internal teams or stakeholders. Travel domestically and internationally.
Administration and execution of warranty processes as specified in contractual agreements including shipbuilders, dry dock facilities, OEM subcontractors, marine systems, and vessels. Warranty Management: Coordination with stakeholders regarding warranty-related queries and issues; support project teams with implementation of warranty terms and conditions during design, construction, and operations; ensure compliance throughout the project lifecycle. Provide training on warranty processes to shore-side stakeholders and shipboard personnel; conduct technical assessments and inspections of marine systems and equipment to determine validity of warranty claims; review, assess, and submit warranty claims according to agreed guidelines. Coordinate equipment requiring manufacturer or third-party support, including remote troubleshooting, on-site service needs, equipment repair, and logistics with Distribution Center, shipyard, OEM, and vessel. Support complex warranty issue resolution with Project teams; maintain accurate records of warranty claims and related documentation; enter and track warranty claims in AMOS. Investigate overdue, unsettled, and short-paid claims; oversee compliance with industry standards, regulations, and internal policies, including Lloyd's Register, IMO Convention, SOLAS, ISPS, USPH, ADA, Risk Management, Legal, and Marine and Technical Specifications. Basic Qualifications:
8+ years of experience or equivalent in marine engineering, warranty management, or a similar role within the offshore or marine industry. In-depth knowledge of marine systems, offshore installations, and related technologies. Skilled in project management, problem-solving, and strong attention to detail. Shipyard and vessel life cycle management. Strong communication and administrative skills. Ability to support initiatives, documentation, and follow-up via Microsoft Office Suite and company-specific software applications. Demonstrated ability to collaborate and coordinate effectively with local and international contractors, including internal teams or stakeholders. Travel domestically and internationally.