IVR Chatbot Developer (Genesys focus) || Newark, NJ

Demand : IVR Chatbot Developer (Genesys focus) Minimum 3-5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. Hands-on experience developing Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications using Genesys Cloud CX Architect Bot Flows. Delivery credentials for Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menus based on customer treatment strategies. Thorough understanding of Genesys Framework and integration with internal and external components. Genesys Cloud CX certified professional in one or more focused solution areas (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)