IT Support Specialist I Job at Texas Tech University in Lubbock

Overview

Location: Lubbock

Title: IT Support Specialist I

Job ID: 42168BR

Department: Human Resources

Position Description

The IT Support Specialist I's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of software applications, customized applications, and websites, etc.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a 1,850-acre campus in Lubbock, Texas, the university enrolls over 40,000 students. It is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. Texas Tech is committed to student success and to preparing learners to be ethical leaders for a diverse and globally competitive workforce. Lubbock is described as the Hub City, a community with a rich cultural scene and a low cost of living. About Lubbock: The city is known for its education, culture, and community resources, and is within driving distance of Dallas, Austin, Santa Fe, and other major cities.

About the Department and/or College

The Office of Human Resources collaborates with administration, faculty, staff, and student employees to support university success and to assist all members of the campus community through the employment lifecycle.

Major/Essential Functions

As the IT Support Specialist, everyday you will:

• Provide support by conducting research, preparing reports, creating presentations, and coordinating efficiency within the Human Resources Systems team.
• Serve as the system administrator for the Campus Training Management System (TMS) which includes security access, technical support, training, and building and deployment of online content.
• Provide TMS system maintenance which includes upgrades, configuration, troubleshooting and user testing.
• Provide system support within the Human Resources department to include, system access, PC maintenance, and inventory.

Required Qualifications

Bachelor's degree with coursework in computer science, MIS, IT, or other related area OR a combination of related education and/or experience.

Preferred Qualifications

To be successful in this role, you must,

• Be able to work independently and in a team.
• Be able to organize, coordinate, and prioritize tasks for the HR Systems team.
• Have advanced knowledge of Microsoft Office skills including excel, word, and powerpoint.
• Ability to clearly communicate information, ideas, and directions both orally and in writing.
• Ability to work with a sense of urgency and bias towards action in a fast-paced environment with shifting priorities.
• Exercise judgment based on an understanding of organizational policies and activities.
• Have experience with desktop operating systems.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Does this position work in a research laboratory?

No

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Full Time

Pay Basis

Hourly

Job Family

Information Technology

Job Sub Family

IT Support

Annualized Pay Range

$48,000 - $63,700 - $78,400

Hourly Pay Range

$23.08 - $30.63 - $37.69

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

Travel Required

None

Shift

Day

Grant Funded?

No

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.