IT Help Desk Support Specialist Job at Jobot in Buena Park

Overview

IT Help Desk Support Specialist - Buena Park, CA

This Jobot Job is hosted by Brett Tolmie

Salary $65,000 - $75,000 per year

Our client is a very well-established and stable company in the rubber and plastic manufacturing industry, providing a wide range of products including rubber and plastic trim and edges, seals, gaskets, snaps and more. They serve multiple industries including automotive, HVAC, construction, manufacturing, marine and commercial trucking. They are looking for an IT Help Desk Support Specialist who can work out of their office in Buena Park, CA in a high-volume help ticket environment.

Why join us? Competitive compensation (up to $75K base) and full benefits (medical, dental, vision, 401K, etc.) with tremendous growth potential (can become Director in 1-2 years).

Job details: Information Technology

Job functions include Information Technology; Industries: Software Development, Technology, Information and Internet, and Technology, Information and Media

Responsibilities

• Troubleshooting nonworking telephones.
• Troubleshooting and quick resolution of all software/hardware-related complaints.
• Setup and install software on new computer equipment such as desktop/laptop systems, monitors, and printers.
• Troubleshoot PC connectivity problems.
• Evaluation and implementation of new software tools into the environment.
• Documents all troubleshooting tickets in Atera, including categorization and maintaining status.
• Preventive maintenance on PCs.
• Deploy new PCs.
• Write procedures for Software/Hardware installation where required.
• Maintain project status and report.
• Maintain inventory of software/hardware.
• Retrieve scanned images.
• Obtain competitive hardware and software bids.
• Assist with Zoom issues.
• Assist in training new employees on Network navigation and user software.
• Assist with toner management, including inventory and opportunities to reevaluate more efficient printers.

Requirements

• Knowledgeable with computer systems and applications.
• Good analytical skills and detail oriented.
• Excellent problem-solving skills.
• Sense of urgency with the ability to prioritize your workload.
• Able to work under pressure and meet deadlines.
• Good time management and attendance.
• Good verbal and written communication skills.
• Proficient with Microsoft Office 365
• Able to work a flexible schedule.
• Educational Requirements: High School Diploma
• 5+ years of computer repair/support experience.
• Understanding of Manufacturing or ERP Systems.
• Salesforce, Power BI, and/or Syteline 10 a plus.

Equal Opportunity Employer: Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with applicable federal, state or local law regarding criminal backgrounds.

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