Yavapai College
Salary:
$16.00 Hourly Location :
Prescott, AZ Job Type:
Casual Part Time (Less than 20 hours/week) Job Number:
2025-00038 Department:
IT Security Opening Date:
01/17/2025
Description of Position Hiring Rate: $16
0-19.75 Hours Per Week
Technology Support Services Helpdesk Agents support the mission of the department by providing technical support to the college community and by assisting TSS staff with operational and project completion tasks.
This is the first point of contact for students, staff and faculty in need of technical assistance. Helpdesk Agents provide level one technical support over the phone or via remote desktop. Agents are also responsible for documenting incoming tickets and collaborating on the creation of knowledge base articles. This position is trained and supported by full-time helpdesk staff.
As an agent, you will be responsible for the care and maintenance of a wide range of computers and peripherals, including pcs, macs, printers, and monitors. You will also assist with a wide range of presentation technology, audio-visual, and classroom technology, including projectors and document cameras.
You will perform preventative maintenance in classrooms and computer labs. This includes technology integration and installation projects encompassing physical installation, wiring and project site maintenance and cleanup. You will also assist with receiving and accounting for new equipment, shop care and maintenance and other duties as assigned.
This position will allow you to gain marketable work experience by working with Yavapai College staff, faculty, and affiliates in a group effort to support the mission, goals, and values of Yavapai College.
Minimum Expectations & Requirements All hiring documents must be completed prior to first work shift, including acceptable documentation for the I-9 Form • Work with a diverse student population • Exhibit patience and a positive attitude • Demonstrate reliability and good customer service skills • Demonstrate effective communication and interpersonal skills • Demonstrate time management and organizational skills, and ability to complete a variety of tasks on immediate or extended timelines • Maintain work area in a clean and organized manner • Adhere to the code of confidentiality in certain cases where discretion should be used • Adhere to Yavapai College Code of Conduct as well as FERPA guidelines • Have a strong understanding of technology and the ability to use it effectively and efficiently • Must have the following skills/characteristics: leadership, dependability, initiative, enthusiasm, discipline, and willingness to grow both personally and professionally • Ability to safely climb ladders to service ceiling mounted equipment
Preferred Skills & Abilities Prior work experience and/or transferable skills with computer hardware and software, AV technology, physical technology installation and/or system wiring. • Prior work experience in customer service Yavapai College
offers its full-time employees a comprehensive benefit package:
HEALTH/LIFE BENEFITS Medical/Dental/Vision Insurance:
College's partial payment of premiums toward medical with pharmacy and/or dental plan options picked by employees for themselves (and eligible dependents) Flexible Spending Accounts:
Pre-tax pay deductions to use for eligible medical or dependent daycare costs Employee Assistance Program (EAP):
Counseling and referral services for employees and their immediate families for depression, stress, family/marital conflict, and alcohol/drug issues Vision:
Provides an amount per plan year for eligible expenses such as vision exams, lenses, frames, prescription sunglasses, and contact lenses Life Insurance:
The College provides Basic Life Insurance coverage at twice of the employee's annual salary. Dependents have automatic coverage of $2,000/spouse and $1,000/per child if enrolled in medical plan. Voluntary Individual And Family Term Life Insurance:
Additional term life insurance coverage available for employee, spouse and children. Other Insurance Coverage:
Short Term and Long Term Disability (replacement income insurance), and Workers' Compensation (compensation, medical expenses and death benefits for on-the-job injuries or occupational diseases) RETIREMENT BENEFITS
Retirement Benefits:
Arizona State Retirement System or Optional Retirement Plan, and Social Security (which provides a basic retirement annuity based on age and years of contribution) Tax Deferred Annuities:
Employees' contributions to designated tax-deferred annuities Unemployment Compensation:
Employees who are laid off or terminated may receive benefits if covered wages meet requirements LEAVE BENEFITS
Vacation :
10 days of Vacation leave annually.
NOTE:
For employees who work an amount of contractual days, there will be no earned vacation. Sick Leave:
12 days sick leave annually.
NOTE:
Employees working less than full time or an amount of contractual days will receive a proration of sick leave. Personal Leave:
Use of up to three personal leave days per year which are charged against accumulated sick leave to take care of items of personal business Other Leave:
Bereavement leave, Civic Duty Leave (Jury duty, active military duty, military training), and Family Medical Leave Act (FMLA) Holidays:
24 days during the year as paid holidays for full-time employees which include Independence Day, Labor Day, Veterans Day, 3 days at Thanksgiving, Winter/year end break (10 days), Martin Luther King Day, Spring Break, Memorial Day, and Juneteenth. OTHER BENEFITS
Breaking Bread:
32 meal swipes for use at the Prescott Campus Eatery. All Other Campuses and Sites receive a $140 credit each semester (fall and spring) to be used at the Open Market on campus/center Spanish Interpreter Incentive Program:
Employees interested in additional compensation for their Spanish speaking skills agree to assist YC by attending two recruiting events and being available for Spanish Interpretation needs as they arise. Compensation is added to the employee's regular pay at the rate of $175 per month. Employees that are interested in participating let your HR Business partner know, so they can schedule you for the ACTFL language proficiency test at the YC testing center. Direct Deposit:
Paychecks deposited directly into the employee's bank account(s) Tuition Waiver:
Eligible Full-time Faculty and Staff may enroll up to 6 hours; eligible dependents may enroll in a partial or full program of course work without payment of tuition, exceptions may be lab fees and market based additional fees Sabbatical:
Faculty, professional and administrative staff may apply for compensated leave of up to a year after six years of continuous service Professional Development Opportunities Additional Benefits and Services:
Local community discounts to faculty and staff, computer loan program, mail and notary service.
$16.00 Hourly Location :
Prescott, AZ Job Type:
Casual Part Time (Less than 20 hours/week) Job Number:
2025-00038 Department:
IT Security Opening Date:
01/17/2025
Description of Position Hiring Rate: $16
0-19.75 Hours Per Week
Technology Support Services Helpdesk Agents support the mission of the department by providing technical support to the college community and by assisting TSS staff with operational and project completion tasks.
This is the first point of contact for students, staff and faculty in need of technical assistance. Helpdesk Agents provide level one technical support over the phone or via remote desktop. Agents are also responsible for documenting incoming tickets and collaborating on the creation of knowledge base articles. This position is trained and supported by full-time helpdesk staff.
As an agent, you will be responsible for the care and maintenance of a wide range of computers and peripherals, including pcs, macs, printers, and monitors. You will also assist with a wide range of presentation technology, audio-visual, and classroom technology, including projectors and document cameras.
You will perform preventative maintenance in classrooms and computer labs. This includes technology integration and installation projects encompassing physical installation, wiring and project site maintenance and cleanup. You will also assist with receiving and accounting for new equipment, shop care and maintenance and other duties as assigned.
This position will allow you to gain marketable work experience by working with Yavapai College staff, faculty, and affiliates in a group effort to support the mission, goals, and values of Yavapai College.
Minimum Expectations & Requirements All hiring documents must be completed prior to first work shift, including acceptable documentation for the I-9 Form • Work with a diverse student population • Exhibit patience and a positive attitude • Demonstrate reliability and good customer service skills • Demonstrate effective communication and interpersonal skills • Demonstrate time management and organizational skills, and ability to complete a variety of tasks on immediate or extended timelines • Maintain work area in a clean and organized manner • Adhere to the code of confidentiality in certain cases where discretion should be used • Adhere to Yavapai College Code of Conduct as well as FERPA guidelines • Have a strong understanding of technology and the ability to use it effectively and efficiently • Must have the following skills/characteristics: leadership, dependability, initiative, enthusiasm, discipline, and willingness to grow both personally and professionally • Ability to safely climb ladders to service ceiling mounted equipment
Preferred Skills & Abilities Prior work experience and/or transferable skills with computer hardware and software, AV technology, physical technology installation and/or system wiring. • Prior work experience in customer service Yavapai College
offers its full-time employees a comprehensive benefit package:
HEALTH/LIFE BENEFITS Medical/Dental/Vision Insurance:
College's partial payment of premiums toward medical with pharmacy and/or dental plan options picked by employees for themselves (and eligible dependents) Flexible Spending Accounts:
Pre-tax pay deductions to use for eligible medical or dependent daycare costs Employee Assistance Program (EAP):
Counseling and referral services for employees and their immediate families for depression, stress, family/marital conflict, and alcohol/drug issues Vision:
Provides an amount per plan year for eligible expenses such as vision exams, lenses, frames, prescription sunglasses, and contact lenses Life Insurance:
The College provides Basic Life Insurance coverage at twice of the employee's annual salary. Dependents have automatic coverage of $2,000/spouse and $1,000/per child if enrolled in medical plan. Voluntary Individual And Family Term Life Insurance:
Additional term life insurance coverage available for employee, spouse and children. Other Insurance Coverage:
Short Term and Long Term Disability (replacement income insurance), and Workers' Compensation (compensation, medical expenses and death benefits for on-the-job injuries or occupational diseases) RETIREMENT BENEFITS
Retirement Benefits:
Arizona State Retirement System or Optional Retirement Plan, and Social Security (which provides a basic retirement annuity based on age and years of contribution) Tax Deferred Annuities:
Employees' contributions to designated tax-deferred annuities Unemployment Compensation:
Employees who are laid off or terminated may receive benefits if covered wages meet requirements LEAVE BENEFITS
Vacation :
10 days of Vacation leave annually.
NOTE:
For employees who work an amount of contractual days, there will be no earned vacation. Sick Leave:
12 days sick leave annually.
NOTE:
Employees working less than full time or an amount of contractual days will receive a proration of sick leave. Personal Leave:
Use of up to three personal leave days per year which are charged against accumulated sick leave to take care of items of personal business Other Leave:
Bereavement leave, Civic Duty Leave (Jury duty, active military duty, military training), and Family Medical Leave Act (FMLA) Holidays:
24 days during the year as paid holidays for full-time employees which include Independence Day, Labor Day, Veterans Day, 3 days at Thanksgiving, Winter/year end break (10 days), Martin Luther King Day, Spring Break, Memorial Day, and Juneteenth. OTHER BENEFITS
Breaking Bread:
32 meal swipes for use at the Prescott Campus Eatery. All Other Campuses and Sites receive a $140 credit each semester (fall and spring) to be used at the Open Market on campus/center Spanish Interpreter Incentive Program:
Employees interested in additional compensation for their Spanish speaking skills agree to assist YC by attending two recruiting events and being available for Spanish Interpretation needs as they arise. Compensation is added to the employee's regular pay at the rate of $175 per month. Employees that are interested in participating let your HR Business partner know, so they can schedule you for the ACTFL language proficiency test at the YC testing center. Direct Deposit:
Paychecks deposited directly into the employee's bank account(s) Tuition Waiver:
Eligible Full-time Faculty and Staff may enroll up to 6 hours; eligible dependents may enroll in a partial or full program of course work without payment of tuition, exceptions may be lab fees and market based additional fees Sabbatical:
Faculty, professional and administrative staff may apply for compensated leave of up to a year after six years of continuous service Professional Development Opportunities Additional Benefits and Services:
Local community discounts to faculty and staff, computer loan program, mail and notary service.