Allen Independent School District
Campus Technician I (Pool Posting)
Allen Independent School District, Texas City, Texas, us, 77592
Serve as the primary liaison between the campus and the Information Technology (IT) Department, ensuring seamless communication and IT service delivery. This role provides on-site troubleshooting and technical support for staff and students, maintaining district standards, procedures, and objectives. Responsibilities include responding to IT tickets and requests, offering first-level technical support for campus devices such as computers, printers, speakers, displays, and more. Campus Technicians play a critical role in maintaining operational continuity and delivering high-quality technology support within the educational environment. The main responsibilities of this position are defined, supervised, and monitored at the district level by the Information Technology Department staff, however, the position is ultimately and evaluated and supervised jointly between the IT Department and Campus Leadership.
Qualifications:
Education/Certification:
High School Diploma or equivalent (required). Technical certifications, such as CompTIA A+, Microsoft certifications, or Google Workspace certifications, are preferred but not mandatory. Special Knowledge/Skills:
Strong interpersonal and communication skills, with the ability to work effectively with staff, students, and team members. Proficient in basic to intermediate troubleshooting of hardware and software issues. Solid understanding of computer hardware, software applications, and learning technology tools. Hands-on experience with basic to intermediate technical support for computer systems and devices. Experience:
Previous experience in customer service or technical support is preferred, with an emphasis on providing solutions in a timely and professional manner. Major Responsibilities and Duties:
Manage computers, Chromebooks, and mobile devices on the assigned campus. Maintain an accurate inventory of Information Technology devices, including managing student device check-in and checkout. Provide support to staff and students by diagnosing and resolving technical issues, including Audio Visual (AV) systems. This may require the use of a ladder for maintenance or troubleshooting. Support staff and students in the proper use of hardware and other technology tools. Manage the campus technology inventory under direct supervision of the Information Technology Department. Utilize the IT helpdesk system to monitor, report, prioritize, and ensure timely resolution of technical issues. Work collaboratively with end-users to detect and solve hardware issues. Assess end-user needs and provide training as requested. Provide technical support to assigned location by resolving support tickets in accordance with established service level agreements (SLA). Maintain timely and accurate records in the help desk ticketing systems of work performed, troubleshooting steps and resolution of technical issues. Diagnose and troubleshoot hardware, software access, and other technology problems; escalate complex issues to District IT support as needed. Actively participate in the technical services team by sharing knowledge, contributing to the end-user and technician knowledge base, and engaging in team meetings. Maintain school webpage in collaboration with other campus staff including but not limited to the Library Media Specialist. Analyze and resolve technology following technical troubleshooting steps and logical procedures. Manage and update campus digital signage as appropriate. Attends technology trainings and meetings as required by the Information Technology Department. Assist in moving, loading, and unloading inventory on campus as required. Ensure all technology devices and items are delivered to the appropriate staff or students. Provide professional, customer-focused support for all district matters. Remain adaptable and flexible in response to changes as needed. Respond to questions and resolve problems for users in person, over the phone, or via remote access. Willingness to engage in training to obtain certifications applicable to the job and/or as directed by Information Technology staff. Willingness to take on a limited number of additional campus operational duties, as determined collaboratively by the IT Department, Campus Leadership and the School Leadership Department. Performs other duties as assigned. Supervisory Responsibilities:
None.
Customer Care Skills:
Provide professional communication with students, parents, community members, staff and other professionals at all times. Use proper phone etiquette at all times, speaking slowly and clearly. Take reliable messages, and route to appropriate staff. Ensure superior customer care skills are used via eye contact, facial expressions, voice inflections, body language, and an attitude of "going the extra mile" for others. Ensure all requests for information are dealt with in an appropriate timeframe. Create and maintain a welcoming, service-oriented environment toward all internal and external customers.
Mental Demands/Physical Demands:
Equipment Used:
Uses standard office equipment, computer, tablet, printer, copier, projectors, document cameras, video conferencing equipment, or any other technology device.
Mental Demands:
Work with frequent interruptions, maintain emotional control under stress Flexibility, ability to multi-task, and adapt to change Reading; ability to communicate effectively (verbal); ability to operate Campus Technology equipment.
Physical Demands: Posture:
Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting Motion:
Repetitive hand motions including frequent keyboarding and use of mouse; occasional reaching Environment:
Occasional use of a ladder to access equipment out of reach. Lifting:
Occasional light lifting and carrying (less than 25 pounds)
Salary: Pay Grade TG01, $184.00 - $222.32 daily rate, commensurate with experience according to District salary schedule. Days: 192
Qualifications:
Education/Certification:
High School Diploma or equivalent (required). Technical certifications, such as CompTIA A+, Microsoft certifications, or Google Workspace certifications, are preferred but not mandatory. Special Knowledge/Skills:
Strong interpersonal and communication skills, with the ability to work effectively with staff, students, and team members. Proficient in basic to intermediate troubleshooting of hardware and software issues. Solid understanding of computer hardware, software applications, and learning technology tools. Hands-on experience with basic to intermediate technical support for computer systems and devices. Experience:
Previous experience in customer service or technical support is preferred, with an emphasis on providing solutions in a timely and professional manner. Major Responsibilities and Duties:
Manage computers, Chromebooks, and mobile devices on the assigned campus. Maintain an accurate inventory of Information Technology devices, including managing student device check-in and checkout. Provide support to staff and students by diagnosing and resolving technical issues, including Audio Visual (AV) systems. This may require the use of a ladder for maintenance or troubleshooting. Support staff and students in the proper use of hardware and other technology tools. Manage the campus technology inventory under direct supervision of the Information Technology Department. Utilize the IT helpdesk system to monitor, report, prioritize, and ensure timely resolution of technical issues. Work collaboratively with end-users to detect and solve hardware issues. Assess end-user needs and provide training as requested. Provide technical support to assigned location by resolving support tickets in accordance with established service level agreements (SLA). Maintain timely and accurate records in the help desk ticketing systems of work performed, troubleshooting steps and resolution of technical issues. Diagnose and troubleshoot hardware, software access, and other technology problems; escalate complex issues to District IT support as needed. Actively participate in the technical services team by sharing knowledge, contributing to the end-user and technician knowledge base, and engaging in team meetings. Maintain school webpage in collaboration with other campus staff including but not limited to the Library Media Specialist. Analyze and resolve technology following technical troubleshooting steps and logical procedures. Manage and update campus digital signage as appropriate. Attends technology trainings and meetings as required by the Information Technology Department. Assist in moving, loading, and unloading inventory on campus as required. Ensure all technology devices and items are delivered to the appropriate staff or students. Provide professional, customer-focused support for all district matters. Remain adaptable and flexible in response to changes as needed. Respond to questions and resolve problems for users in person, over the phone, or via remote access. Willingness to engage in training to obtain certifications applicable to the job and/or as directed by Information Technology staff. Willingness to take on a limited number of additional campus operational duties, as determined collaboratively by the IT Department, Campus Leadership and the School Leadership Department. Performs other duties as assigned. Supervisory Responsibilities:
None.
Customer Care Skills:
Provide professional communication with students, parents, community members, staff and other professionals at all times. Use proper phone etiquette at all times, speaking slowly and clearly. Take reliable messages, and route to appropriate staff. Ensure superior customer care skills are used via eye contact, facial expressions, voice inflections, body language, and an attitude of "going the extra mile" for others. Ensure all requests for information are dealt with in an appropriate timeframe. Create and maintain a welcoming, service-oriented environment toward all internal and external customers.
Mental Demands/Physical Demands:
Equipment Used:
Uses standard office equipment, computer, tablet, printer, copier, projectors, document cameras, video conferencing equipment, or any other technology device.
Mental Demands:
Work with frequent interruptions, maintain emotional control under stress Flexibility, ability to multi-task, and adapt to change Reading; ability to communicate effectively (verbal); ability to operate Campus Technology equipment.
Physical Demands: Posture:
Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting Motion:
Repetitive hand motions including frequent keyboarding and use of mouse; occasional reaching Environment:
Occasional use of a ladder to access equipment out of reach. Lifting:
Occasional light lifting and carrying (less than 25 pounds)
Salary: Pay Grade TG01, $184.00 - $222.32 daily rate, commensurate with experience according to District salary schedule. Days: 192