Battle Creek Family Care is hiring: Receptionist in Battle Creek

Job Summary:The Practice Support Assistant/Receptionist is responsible for front desk operations in a medical office, including answering phones, greeting patients, scheduling, registration, insurance verification, collecting payments, medical record management, and providing general administrative support. This role requires a professional demeanor, strong organizational skills, and a commitment to providing excellent customer service in a clinical environment.Key Responsibilities:Greet patients and visitors; provide excellent customer service.Answer telephones, take messages, route calls, and provide information per service standards.Register patients and confirm demographic and insurance information.Determine co-payments and collect payments (current and past due).Schedule and coordinate patient appointments, tests, and referrals.Maintain patient medical records and ensure confidentiality of all health information.Enter charges and payments accurately into the practice management system.Perform general clerical duties including copying, filing, faxing, sorting mail, and ordering supplies.Prepare and retrieve patient files and perform patient check-in.Format, type, and proofread correspondence and reports.Maintain provider schedules (appointments, meetings, cancellations, add-ons).Prepare and verify daily deposit and complete deposit verification forms.Maintain a clean and safe work environment and report any equipment malfunctions.Participate in special projects and complete tasks as assigned by management.Stay current with required training and department-specific education.Demonstrate hospital safety and infection control practices.Ensure respectful and professional interactions with patients, families, staff, and coworkers.Qualifications:Education: High School Diploma or GED required.Experience: 36 months of related experience required; prior medical office experience and familiarity with insurance highly preferred.Skills & Competencies:Keyboarding and computer skillsPrior experience with EMR/EHR systems (preferred)Accurate filing and strong organizational skillsExcellent verbal and written communication skillsProfessional demeanor and strong customer service orientationAbility to prioritize tasks and manage time effectivelyExcellent basic math skillsProficient with basic office equipment (copiers, fax machines, etc.)Ability to maintain strict confidentiality and demonstrate integrityTeam-oriented and able to work effectively with othersPhysical Requirements:Regular walking, standing, stooping, bending, and sittingSome light liftingAbility to work in a fast-paced office environmentPreferred Qualifications:Experience handling insurance verification and co-pay collectionFamiliarity with scheduling software and EHR platformsDemonstrated ability to manage a multi-line phone system
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