Buckeye Global
Job Details: -
Job Title:CustomerServiceAssistant Work Location: 1001 St. Mary's Ave, Sydney, Ohio 45365United States Pay rate:$15 - 18/hour on W2 Duration ofAssignment: 1 year with possible extension Work hours: 7:30 am to 4:30 pm Detailed Description:Summary:Job Responsibilities: - Act in place of deputy registrar for issuance/transfer/renewal of standard or special license plates, validation stickers, placards, driver & vehicle registration &/or any other items normally issued by deputy registrars or process requests for items related to driver & vehicle registration that cannot be purchased elsewhere forBureau of Motor Vehicles; Processes transactions that require decision to be made in accordance with applicable laws, rules, policies & procedures & involves billing for or collection/release of money for transactions handled or other encumbranceactivity, excluding billing for or collection of money for photocopying (e.g., Medicaid waiver claims associated with billing; maintenance of CAS vendor file, communicating with agencies & vendors to resolvediscrepancies/errors & correcting rejecting documents: processing of unclaimed motor vehicle affidavits &surrendering of titles);
Responds to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation & independently determines appropriateaction for resolution (e.g., assists lottery agents with consignment & validation of lottery tickets, processing prize payments & claims processing that involves issuing authorization to bank representative for customerusing bank cashing method for payment, advises customers regarding claims process & provides assistance when prizewinner ticket will not validate; resolves or refers complaints &/or inquiries filed with State MedicalBoard of Ohio),
Operates personal computer &/or computer terminal to enter, update, correct, delete or send data, retrieve/look-up data to verify/give out information or give status of file/case, or schedule & re-schedule rooms,appointments, hearings, meetings, medical examinations or inspections, register customers, log & track calls, &/or other information (e.g., movement of file; status of appeal; outcome of appeal; all materials receivedrelative to appeal) &/or compose &/or generate reports & correspondence.
Handles any or all inquiries, requests & complaints &/or processing of transactions normally performed bylower-level customer service assistants during their absence, peak periods or as needed.
Performs any combination of following or like clerical support tasks: opens, timestamps, sorts & distributes mail; meters mail; greets &/or directs visitors; registers persons for training; prepares &/or maintains reportsconcerning work processed/calls handled; codes, catalogs & files/distributes documents; operates photocopier to obtain copies for dissemination &/or for files; collects money/bills customers for photocopies of information;counts & records cash collected for photocopies & forwards for further processing; receives checks in mail, logs checks received, batches checks, fills out appropriate slip attachment & forwards for further processing;operates cash register/cash counter; operates facsimile equipment to send & receive faxes; checks reception area, meeting or hearing rooms to ensure presentable appearance, displays are stocked &/or proper seating &equipment arrangements have been made as requested; stuffs envelopes for mailing; pages/telephones staff; takes inventory of supplies; stocks photocopier, printer &/or facsimile machine with paper &/or toner & clearspaper jams; coordinates or arranges for food service &/or equipment for meetings/conferences.
You should be proficient in: Customer Service Salary info: $16 - $18 / hr
Job Title:CustomerServiceAssistant Work Location: 1001 St. Mary's Ave, Sydney, Ohio 45365United States Pay rate:$15 - 18/hour on W2 Duration ofAssignment: 1 year with possible extension Work hours: 7:30 am to 4:30 pm Detailed Description:Summary:Job Responsibilities: - Act in place of deputy registrar for issuance/transfer/renewal of standard or special license plates, validation stickers, placards, driver & vehicle registration &/or any other items normally issued by deputy registrars or process requests for items related to driver & vehicle registration that cannot be purchased elsewhere forBureau of Motor Vehicles; Processes transactions that require decision to be made in accordance with applicable laws, rules, policies & procedures & involves billing for or collection/release of money for transactions handled or other encumbranceactivity, excluding billing for or collection of money for photocopying (e.g., Medicaid waiver claims associated with billing; maintenance of CAS vendor file, communicating with agencies & vendors to resolvediscrepancies/errors & correcting rejecting documents: processing of unclaimed motor vehicle affidavits &surrendering of titles);
Responds to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation & independently determines appropriateaction for resolution (e.g., assists lottery agents with consignment & validation of lottery tickets, processing prize payments & claims processing that involves issuing authorization to bank representative for customerusing bank cashing method for payment, advises customers regarding claims process & provides assistance when prizewinner ticket will not validate; resolves or refers complaints &/or inquiries filed with State MedicalBoard of Ohio),
Operates personal computer &/or computer terminal to enter, update, correct, delete or send data, retrieve/look-up data to verify/give out information or give status of file/case, or schedule & re-schedule rooms,appointments, hearings, meetings, medical examinations or inspections, register customers, log & track calls, &/or other information (e.g., movement of file; status of appeal; outcome of appeal; all materials receivedrelative to appeal) &/or compose &/or generate reports & correspondence.
Handles any or all inquiries, requests & complaints &/or processing of transactions normally performed bylower-level customer service assistants during their absence, peak periods or as needed.
Performs any combination of following or like clerical support tasks: opens, timestamps, sorts & distributes mail; meters mail; greets &/or directs visitors; registers persons for training; prepares &/or maintains reportsconcerning work processed/calls handled; codes, catalogs & files/distributes documents; operates photocopier to obtain copies for dissemination &/or for files; collects money/bills customers for photocopies of information;counts & records cash collected for photocopies & forwards for further processing; receives checks in mail, logs checks received, batches checks, fills out appropriate slip attachment & forwards for further processing;operates cash register/cash counter; operates facsimile equipment to send & receive faxes; checks reception area, meeting or hearing rooms to ensure presentable appearance, displays are stocked &/or proper seating &equipment arrangements have been made as requested; stuffs envelopes for mailing; pages/telephones staff; takes inventory of supplies; stocks photocopier, printer &/or facsimile machine with paper &/or toner & clearspaper jams; coordinates or arranges for food service &/or equipment for meetings/conferences.
You should be proficient in: Customer Service Salary info: $16 - $18 / hr