Call Center Representative Job at Hustle Notice Biz in Akron

Call Center Representative

Position Overview: Communiboost We are seeking a motivated and dynamic Call Center Representative to join our customer service team. The ideal candidate will play a crucial role in maintaining our commitment to delivering exceptional customer care. As a Call Center Representative, you will be the first point of contact for our clients, ensuring their inquiries are met with professionalism and efficiency.

Location: Akron, OH

Key Responsibilities

• Respond to incoming customer calls in a prompt and professional manner.
• Provide accurate information regarding products and services to customers.
• Handle customer inquiries, complaints, and feedback with professionalism and empathy.
• Document all customer interactions and transactions in the call center system.
• Collaborate with team members and other departments to resolve customer issues effectively.
• Meet and exceed individual and team performance metrics and goals.

Skills, Knowledge and Expertise

• High school diploma or equivalent; degree preferred.
• Proven experience in a call center or customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Familiarity with CRM systems and practices is a plus.

Benefits

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Professional development and training opportunities
• Collaborative and innovative work environment

About Communiboost

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.