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Job Title
Communications Coordinator/Manager Hybrid – 4 days a month onsite in Boston Contract through June 30, 2026 with potential to extend.
Note: Candidates will be asked to provide samples of written and published materials if chosen for an interview. The Communications Coordinator is responsible for communications-related activities and tools, such as content generation and design of materials for the Program’s website, digital newsletters, targeted emails, agency presentations, governance meetings, flyers, posters, or other tools that will be developed for interested parties. One of the key responsibilities is to create accessible digital content that conforms to Web Content Accessibility Guidelines 2.1 (WCAG), level A and AA Guidelines. Collaborating with the Communications Lead, Organizational Change Management workstream, and other program staff, the Communications Coordinator will develop and support communications strategies related to specific program milestones, such as identified changes to existing business processes, change management activities, training events, and go-live planning and preparation. The Communications Coordinator is responsible for the copywriting, development, and design of materials that will be shared with various stakeholders through the Program’s external website and internal SharePoint sites. Timeliness in accomplishing these tasks is of the utmost importance. Additionally, this position supports the coordination of virtual and hybrid meetings through the creation or organization of content or materials relevant to the Program and PMO workstreams. Effective, consistent communication is critical for the program due to significant business process change with the new ERP solution and to generate excitement and encourage agency leaders and staff to adapt to new processes and the new solution. The Communications Coordinator will assist the Communications Lead in developing approaches and materials to engage with agency leadership and the user community and help them understand the program’s vision, including: The business and technical rationale for the replacement of major enterprise applications The “what’s in it for me” selling points for the new solution The importance of their role in supporting the initiative This position actively participates in planning and preparing materials for meetings involving the Program team, secretariats, and departments, including presenting, screensharing, managing attendees, and taking meeting minutes. It will also collaborate with the Communications Lead, other program leadership, and vendors to analyze program and industry data points to generate concise summary reports for governing bodies. Specific Duties Create engaging, informative, and accessible content for various communication platforms (written and web-based). Collaborate with the Organizational Change Management Lead, Communications Lead, Solution Leads, and product vendors to develop and execute the Communication Strategy and Plan. Manage the content calendar and Communications Plan according to the Program’s timeline; update assignment statuses using established tracking methodologies. Ensure communications to stakeholders and the user community meet web accessibility standards (WCAG 2.1 AA) and support the program vision, change management tasks, training plans, and go-live preparation for each program phase. Develop materials from draft to distribution (newsletters, emails, PowerPoint presentations). Apply effective communication principles, processes, methodologies, and tools to ensure positive outcomes for the program, stakeholders, agency leaders, and employees. Understand the program’s vision, timeline, goals, stakeholders, and user community. Contribute to the management and coordination of communication activities, including weekly reports on activities and tasks. Track issues, report risks, and follow up on open items related to communications. Support data collection, surveys, or other analytics to measure the effectiveness of communication strategies; prepare pre- and post-program findings reports. Support various program activities as requested; responsibilities may vary and require flexibility. Required Skills Advanced proficiency with Word, Excel, PowerPoint, Outlook, Teams, Zoom, and other digital publishing tools (additional writing samples using these tools may be requested). Experience with SharePoint, Mailchimp (or similar), WordPress (or similar), Microsoft Forms, and SurveyMonkey (or similar). Experience creating content for and maintaining a public-facing website with diverse audiences. Understanding of communication or change management principles and the ability to apply appropriate methodologies and tools. Strong verbal and written communication and interpersonal skills. Preferred Qualifications Experience with Photoshop, Illustrator, or similar content editing tools. Strong business acumen and understanding of organizational challenges in implementing new processes or technologies, particularly in public sector IT solutions. Experience supporting large-scale communication campaigns and familiarity with media relations, multimedia production, SEO/SEM, and related skills. Knowledge of web accessibility standards (W3C) and modern, responsive, accessible website design fundamentals. Understanding of basic graphic design, basic video shooting/editing, and basic photography concepts. Bachelor’s degree in Communications, Multi-Media Production, Change Management, or related field.
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Communications Coordinator/Manager Hybrid – 4 days a month onsite in Boston Contract through June 30, 2026 with potential to extend.
Note: Candidates will be asked to provide samples of written and published materials if chosen for an interview. The Communications Coordinator is responsible for communications-related activities and tools, such as content generation and design of materials for the Program’s website, digital newsletters, targeted emails, agency presentations, governance meetings, flyers, posters, or other tools that will be developed for interested parties. One of the key responsibilities is to create accessible digital content that conforms to Web Content Accessibility Guidelines 2.1 (WCAG), level A and AA Guidelines. Collaborating with the Communications Lead, Organizational Change Management workstream, and other program staff, the Communications Coordinator will develop and support communications strategies related to specific program milestones, such as identified changes to existing business processes, change management activities, training events, and go-live planning and preparation. The Communications Coordinator is responsible for the copywriting, development, and design of materials that will be shared with various stakeholders through the Program’s external website and internal SharePoint sites. Timeliness in accomplishing these tasks is of the utmost importance. Additionally, this position supports the coordination of virtual and hybrid meetings through the creation or organization of content or materials relevant to the Program and PMO workstreams. Effective, consistent communication is critical for the program due to significant business process change with the new ERP solution and to generate excitement and encourage agency leaders and staff to adapt to new processes and the new solution. The Communications Coordinator will assist the Communications Lead in developing approaches and materials to engage with agency leadership and the user community and help them understand the program’s vision, including: The business and technical rationale for the replacement of major enterprise applications The “what’s in it for me” selling points for the new solution The importance of their role in supporting the initiative This position actively participates in planning and preparing materials for meetings involving the Program team, secretariats, and departments, including presenting, screensharing, managing attendees, and taking meeting minutes. It will also collaborate with the Communications Lead, other program leadership, and vendors to analyze program and industry data points to generate concise summary reports for governing bodies. Specific Duties Create engaging, informative, and accessible content for various communication platforms (written and web-based). Collaborate with the Organizational Change Management Lead, Communications Lead, Solution Leads, and product vendors to develop and execute the Communication Strategy and Plan. Manage the content calendar and Communications Plan according to the Program’s timeline; update assignment statuses using established tracking methodologies. Ensure communications to stakeholders and the user community meet web accessibility standards (WCAG 2.1 AA) and support the program vision, change management tasks, training plans, and go-live preparation for each program phase. Develop materials from draft to distribution (newsletters, emails, PowerPoint presentations). Apply effective communication principles, processes, methodologies, and tools to ensure positive outcomes for the program, stakeholders, agency leaders, and employees. Understand the program’s vision, timeline, goals, stakeholders, and user community. Contribute to the management and coordination of communication activities, including weekly reports on activities and tasks. Track issues, report risks, and follow up on open items related to communications. Support data collection, surveys, or other analytics to measure the effectiveness of communication strategies; prepare pre- and post-program findings reports. Support various program activities as requested; responsibilities may vary and require flexibility. Required Skills Advanced proficiency with Word, Excel, PowerPoint, Outlook, Teams, Zoom, and other digital publishing tools (additional writing samples using these tools may be requested). Experience with SharePoint, Mailchimp (or similar), WordPress (or similar), Microsoft Forms, and SurveyMonkey (or similar). Experience creating content for and maintaining a public-facing website with diverse audiences. Understanding of communication or change management principles and the ability to apply appropriate methodologies and tools. Strong verbal and written communication and interpersonal skills. Preferred Qualifications Experience with Photoshop, Illustrator, or similar content editing tools. Strong business acumen and understanding of organizational challenges in implementing new processes or technologies, particularly in public sector IT solutions. Experience supporting large-scale communication campaigns and familiarity with media relations, multimedia production, SEO/SEM, and related skills. Knowledge of web accessibility standards (W3C) and modern, responsive, accessible website design fundamentals. Understanding of basic graphic design, basic video shooting/editing, and basic photography concepts. Bachelor’s degree in Communications, Multi-Media Production, Change Management, or related field.
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