Home Depot
Sr Analyst, Online Category Experience- Personalization
Home Depot, Atlanta, Georgia, United States, 30383
Overview
Position Purpose:
The Sr. Analyst, Category Experience works closely with their leadership team to understand the merchandising strategies and objectives. This position will analyze and leverage customer information and behaviors as well as competitive bench-marking to identify areas necessary to improve the customer research/shopping experience. Ultimately these improvements will result in improved customer and associate satisfaction, increased traffic and sales, and improved conversion. This role is an opportunity to be at the leading edge of truly channel-interconnected retail leadership, while further building functional skills in merchandising.
Key Responsibilities
40% Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify the most significant opportunities to improve the customer experience across categories.
30% Identify opportunities to improve taxonomy, purchase path (search and navigation), data content, SEO and post-transaction results through tactical execution.
15% Execute system changes for promotional activity.
15% Develop and execute taxonomy changes in the system necessary to support new onboarding and business changes.
Direct Manager/Direct Reports
Position Reports to Mgr, Catergory Experience.
No direct reports.
Travel Requirements
Typically requires overnight travel less than 10% of the time.
Physical Requirements
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
No travel required
Minimum Qualifications
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Proven results in any (but, including most) of the following areas: CI, CRM, customer experience, product content optimization, product management, financial analysis, business analysis, data analytics
Preferred Qualifications
Strong numeric and advanced analytics aptitude
Basic technical aptitude with web-based tools and advanced proficiency of the Microsoft Office Suite
The ability to understand and influence cross-functional inputs to Merchandising for achieving better output results
High comfort level with working in an ambiguous, fast paced environment
Ability to solve complex problems
Strong interpersonal, motivational, and communication skills (speaking, writing, presenting)
Strong attention to detail
Track record of taking ownership and driving results
Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a bachelor\'s degree program or equivalent degree in a field of study related to the job.
Preferred Education
No additional education
Minimum Years of Work Experience
2
Preferred Years of Work Experience
No additional years of experience
Minimum Leadership Experience
None
Preferred Leadership Experience
None
Certifications
None
Competencies
Action Oriented
Collaborates
Drives Engagement
Communicates Effectively
Customer Focus
Drives Results
Manages Conflict
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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The Sr. Analyst, Category Experience works closely with their leadership team to understand the merchandising strategies and objectives. This position will analyze and leverage customer information and behaviors as well as competitive bench-marking to identify areas necessary to improve the customer research/shopping experience. Ultimately these improvements will result in improved customer and associate satisfaction, increased traffic and sales, and improved conversion. This role is an opportunity to be at the leading edge of truly channel-interconnected retail leadership, while further building functional skills in merchandising.
Key Responsibilities
40% Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify the most significant opportunities to improve the customer experience across categories.
30% Identify opportunities to improve taxonomy, purchase path (search and navigation), data content, SEO and post-transaction results through tactical execution.
15% Execute system changes for promotional activity.
15% Develop and execute taxonomy changes in the system necessary to support new onboarding and business changes.
Direct Manager/Direct Reports
Position Reports to Mgr, Catergory Experience.
No direct reports.
Travel Requirements
Typically requires overnight travel less than 10% of the time.
Physical Requirements
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
No travel required
Minimum Qualifications
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Proven results in any (but, including most) of the following areas: CI, CRM, customer experience, product content optimization, product management, financial analysis, business analysis, data analytics
Preferred Qualifications
Strong numeric and advanced analytics aptitude
Basic technical aptitude with web-based tools and advanced proficiency of the Microsoft Office Suite
The ability to understand and influence cross-functional inputs to Merchandising for achieving better output results
High comfort level with working in an ambiguous, fast paced environment
Ability to solve complex problems
Strong interpersonal, motivational, and communication skills (speaking, writing, presenting)
Strong attention to detail
Track record of taking ownership and driving results
Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a bachelor\'s degree program or equivalent degree in a field of study related to the job.
Preferred Education
No additional education
Minimum Years of Work Experience
2
Preferred Years of Work Experience
No additional years of experience
Minimum Leadership Experience
None
Preferred Leadership Experience
None
Certifications
None
Competencies
Action Oriented
Collaborates
Drives Engagement
Communicates Effectively
Customer Focus
Drives Results
Manages Conflict
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
#J-18808-Ljbffr