Akima
Overview
Program Manager - Environmental Services Director at Akima (AGL) is a leadership role responsible for the Environmental Services (EVS) program across a large, complex environment, including clinical, research laboratory, administrative, and public areas. The role aims to ensure a safe, sanitary, aesthetically pleasing, and infection-free environment that supports patient healing, research integrity, regulatory compliance, and a positive experience for all. Responsibilities
Lead long-term planning for resource allocation, staffing models, technology adoption (e.g., UV disinfection, tracking systems), and process improvements. Represent EVS on critical hospital committees (Infection Prevention & Control, Environment of Care, Safety, Research Safety/Biosafety, Patient Experience, Construction Planning). Operational Excellence: Oversee the daily operations of all EVS functions across inpatient units, outpatient clinics, operating rooms, procedural areas, emergency department, research laboratories (requiring specialized protocols), administrative offices, public spaces, and grounds (if applicable). Ensure consistent, efficient, and high-quality cleaning, disinfection, waste management, and linen services meeting or exceeding Joint Commission, CDC, OSHA, EPA, FDA (for device reprocessing areas if applicable), and specific research safety (e.g., NIH, BSL protocols) standards. Develop and manage complex staffing schedules, workflows, and productivity metrics for a large, diverse, and often unionized workforce across multiple shifts, 24/7/365. Implement and enforce specialized cleaning protocols for high-risk areas (Isolation Rooms, ORs, ICUs, BSL Labs, Oncology, Transplant Units). Infection Prevention & Environmental Safety: Serve as the primary EVS expert and partner to the Infection Prevention & Control department. Proactively identify and mitigate infection risks related to the environment. Ensure strict adherence to disinfection techniques, chemical dilution, contact times, and proper use of EPA-registered hospital-grade disinfectants. Oversee outbreak response and terminal cleaning procedures. Manage hazardous waste (biological, chemical, pharmaceutical) disposal programs in collaboration with Safety/EHS, especially critical for research labs. Financial & Resource Management: Develop, manage, and control a multi-million-dollar annual operating budget for labor, supplies, equipment, and contracts. Lead the RFP process, negotiate, and manage contracts with external vendors (e.g., waste disposal, linen, pest control, specialized cleaning services). Optimize inventory control and supply chain management for cleaning chemicals, equipment, and consumables. Authorize capital expenditures for equipment and technology. Team Leadership & Development: Recruit, hire, mentor, develop, and retain a high-performing team of managers, supervisors, and frontline EVS staff. Foster a culture of safety, quality, accountability, respect, and continuous improvement within the department. Ensure comprehensive, role-specific training programs (including onboarding, safety, infection control, research lab protocols, customer service, technical skills). Manage performance, conduct evaluations, address performance issues, and recognize excellence. Quality Assurance, Compliance & Regulatory Readiness: Design, implement, and oversee robust quality assurance/performance improvement (QA/PI) programs using data analytics (ATP testing, visual audits, infection rate correlation). Ensure continuous readiness for all regulatory and accreditation surveys (Joint Commission, CMS, CDC, State Health Dept, College of American Pathologists - CAP for labs). Maintain meticulous documentation of procedures, training, audits, and corrective actions. Analyze performance data and patient/staff satisfaction scores to drive improvement. Stakeholder Engagement & Communication: Build and maintain strong collaborative relationships with clinical leaders (Nursing, Physicians), Research Leadership/PIs, Facilities Management, Safety/EHS, Materials Management, and Administration. Act as the primary point of contact for EVS-related concerns, proactively addressing issues and communicating effectively. Champion the role of EVS in patient safety, research integrity, and the overall hospital mission. Qualifications
Bachelor's degree in Healthcare Administration, Business Administration, Environmental Science, Facilities Management, or a related field required. Master's degree strongly preferred. Minimum of 10 years of progressive leadership experience in environmental services/housekeeping management, with at least 7 years in a large, complex acute care hospital setting (200+ beds highly desirable). Proven experience managing EVS operations within a research hospital, academic medical center, or facility with significant laboratory operations is essential. Demonstrated experience managing large budgets ($5M+) and complex staffing models (100+ FTEs). Extensive experience with Joint Commission standards, CMS Conditions of Participation, CDC guidelines, and OSHA regulations. Experience in unionized environments preferred. Licenses/Certifications: Certified Healthcare Environmental Services Professional (CHESP) required (or must obtain within 6-12 months of hire). Certification in Infection Control (CIC) or Training in Infection Prevention highly desirable. Knowledge, Skills & Abilities: Deep expertise in hospital infection control principles, disinfection protocols, hazardous materials management, and cleaning requirements for ORs, ICUs, and BSL labs. Leadership: Strategic thinking, decision-making, problem-solving, and change management; ability to lead large teams. Financial Acumen: Budgeting, financial analysis, and cost-control skills. Communication: Excellent verbal, written, and interpersonal communication; able to interact with all levels of staff and leadership. Technology: Proficiency in EVS management software, CMMS, MS Office, and data analytics tools. Regulatory Acumen: Strong understanding of healthcare and research regulatory landscapes. Customer Focus: Commitment to patient, visitor, and staff satisfaction. Physical Demands & Work Environment
Requires significant walking, standing, and navigating a large hospital campus. Must be able to respond to emergencies or urgent situations 24/7. Work environment includes clinical areas, laboratories (may require specific PPE), and administrative offices. Exposure to chemicals, infectious agents, and noise is possible. Work Details
Job ID: 2025-18628 (for reference only) Work Type: On-Site Pay Range: 150000 Note: This description reflects responsibilities and qualifications of the role as posted. Referrals increase your chances of interviewing at Akima by 2x. Get notified about new Program Manager jobs in Bethesda, MD.
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Program Manager - Environmental Services Director at Akima (AGL) is a leadership role responsible for the Environmental Services (EVS) program across a large, complex environment, including clinical, research laboratory, administrative, and public areas. The role aims to ensure a safe, sanitary, aesthetically pleasing, and infection-free environment that supports patient healing, research integrity, regulatory compliance, and a positive experience for all. Responsibilities
Lead long-term planning for resource allocation, staffing models, technology adoption (e.g., UV disinfection, tracking systems), and process improvements. Represent EVS on critical hospital committees (Infection Prevention & Control, Environment of Care, Safety, Research Safety/Biosafety, Patient Experience, Construction Planning). Operational Excellence: Oversee the daily operations of all EVS functions across inpatient units, outpatient clinics, operating rooms, procedural areas, emergency department, research laboratories (requiring specialized protocols), administrative offices, public spaces, and grounds (if applicable). Ensure consistent, efficient, and high-quality cleaning, disinfection, waste management, and linen services meeting or exceeding Joint Commission, CDC, OSHA, EPA, FDA (for device reprocessing areas if applicable), and specific research safety (e.g., NIH, BSL protocols) standards. Develop and manage complex staffing schedules, workflows, and productivity metrics for a large, diverse, and often unionized workforce across multiple shifts, 24/7/365. Implement and enforce specialized cleaning protocols for high-risk areas (Isolation Rooms, ORs, ICUs, BSL Labs, Oncology, Transplant Units). Infection Prevention & Environmental Safety: Serve as the primary EVS expert and partner to the Infection Prevention & Control department. Proactively identify and mitigate infection risks related to the environment. Ensure strict adherence to disinfection techniques, chemical dilution, contact times, and proper use of EPA-registered hospital-grade disinfectants. Oversee outbreak response and terminal cleaning procedures. Manage hazardous waste (biological, chemical, pharmaceutical) disposal programs in collaboration with Safety/EHS, especially critical for research labs. Financial & Resource Management: Develop, manage, and control a multi-million-dollar annual operating budget for labor, supplies, equipment, and contracts. Lead the RFP process, negotiate, and manage contracts with external vendors (e.g., waste disposal, linen, pest control, specialized cleaning services). Optimize inventory control and supply chain management for cleaning chemicals, equipment, and consumables. Authorize capital expenditures for equipment and technology. Team Leadership & Development: Recruit, hire, mentor, develop, and retain a high-performing team of managers, supervisors, and frontline EVS staff. Foster a culture of safety, quality, accountability, respect, and continuous improvement within the department. Ensure comprehensive, role-specific training programs (including onboarding, safety, infection control, research lab protocols, customer service, technical skills). Manage performance, conduct evaluations, address performance issues, and recognize excellence. Quality Assurance, Compliance & Regulatory Readiness: Design, implement, and oversee robust quality assurance/performance improvement (QA/PI) programs using data analytics (ATP testing, visual audits, infection rate correlation). Ensure continuous readiness for all regulatory and accreditation surveys (Joint Commission, CMS, CDC, State Health Dept, College of American Pathologists - CAP for labs). Maintain meticulous documentation of procedures, training, audits, and corrective actions. Analyze performance data and patient/staff satisfaction scores to drive improvement. Stakeholder Engagement & Communication: Build and maintain strong collaborative relationships with clinical leaders (Nursing, Physicians), Research Leadership/PIs, Facilities Management, Safety/EHS, Materials Management, and Administration. Act as the primary point of contact for EVS-related concerns, proactively addressing issues and communicating effectively. Champion the role of EVS in patient safety, research integrity, and the overall hospital mission. Qualifications
Bachelor's degree in Healthcare Administration, Business Administration, Environmental Science, Facilities Management, or a related field required. Master's degree strongly preferred. Minimum of 10 years of progressive leadership experience in environmental services/housekeeping management, with at least 7 years in a large, complex acute care hospital setting (200+ beds highly desirable). Proven experience managing EVS operations within a research hospital, academic medical center, or facility with significant laboratory operations is essential. Demonstrated experience managing large budgets ($5M+) and complex staffing models (100+ FTEs). Extensive experience with Joint Commission standards, CMS Conditions of Participation, CDC guidelines, and OSHA regulations. Experience in unionized environments preferred. Licenses/Certifications: Certified Healthcare Environmental Services Professional (CHESP) required (or must obtain within 6-12 months of hire). Certification in Infection Control (CIC) or Training in Infection Prevention highly desirable. Knowledge, Skills & Abilities: Deep expertise in hospital infection control principles, disinfection protocols, hazardous materials management, and cleaning requirements for ORs, ICUs, and BSL labs. Leadership: Strategic thinking, decision-making, problem-solving, and change management; ability to lead large teams. Financial Acumen: Budgeting, financial analysis, and cost-control skills. Communication: Excellent verbal, written, and interpersonal communication; able to interact with all levels of staff and leadership. Technology: Proficiency in EVS management software, CMMS, MS Office, and data analytics tools. Regulatory Acumen: Strong understanding of healthcare and research regulatory landscapes. Customer Focus: Commitment to patient, visitor, and staff satisfaction. Physical Demands & Work Environment
Requires significant walking, standing, and navigating a large hospital campus. Must be able to respond to emergencies or urgent situations 24/7. Work environment includes clinical areas, laboratories (may require specific PPE), and administrative offices. Exposure to chemicals, infectious agents, and noise is possible. Work Details
Job ID: 2025-18628 (for reference only) Work Type: On-Site Pay Range: 150000 Note: This description reflects responsibilities and qualifications of the role as posted. Referrals increase your chances of interviewing at Akima by 2x. Get notified about new Program Manager jobs in Bethesda, MD.
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