Sensei
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Vice President of Technology
role at
Sensei
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This range is provided by Sensei. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $200,000.00/yr - $260,000.00/yr
Direct message the job poster from Sensei
Sensei delivers wellness experiences in luxury hospitality environments, and the Vice President of Technology is responsible for Sensei’s adoption and maintenance of all Technology to streamline and secure our customers’ (partners and guests) and staff’s digital experiences, communications, and sensitive data. We are looking for a seasoned hospitality IT leader who is experienced in implementing and maintaining technology to create seamless hospitality and wellness experiences. The right candidate understands that their responsibility in safeguarding personal health information (PHI) is mission critical, and they bring with them experience in SOC and/or ISO compliance. Our ideal candidate enjoys managing a distributed team in the support of day-to-day hospitality operations, as well as in software development and integration, modeling Sensei’s principles of customer service in every help desk ticket response. They will work strategically with internal and external partners in the development, maintenance, and/or deployment of technology to meet evolving business needs, ensuring that committed deadlines are achieved with clear communication and crisp execution.
Responsibilities
Envision, champion, and architect the end-to-end digital guest and staff experience to complement current and future lines of business
Advocate, outline, and administer comprehensive policies to safeguard Sensei’s business and customer data, including overseeing Sensei’s SOC 2 Type 2 compliance program
Coordinate, plan, configure, implement, adopt, and maintain hospitality, wellness and spa technology; systems can include POS (e.g., MICROS Simphony), property management (Opera), spa scheduling (Book4Time), hospitality communication (Alice), telecommunications, networks, and wifi; spa/wellness systems can include cloud software, biomarker software, IoT hardware, and consumer wearables
Manage a distributed and on-prem team delivering IT operations support across network, server, storage, databases, telecom, software/hardware support, training, security, and 24x7 monitoring of production applications
Lead strategic negotiations to scale and improve Sensei’s IT, including licensing of software
Manage third-party and new technology agreements, including contracting terms, FF&E and OS&E needs, compliance, setup, and ongoing support
Lead a technically proficient and process-oriented department to support daily IT-related expectations of guests and staff
Maintain compliance with regulatory and industry requirements for data integrity, security, and privacy (e.g., PCI, CCPA, ISO, HIPAA, SOC)
Develop and manage corporate information architecture for Microsoft 365 and department repositories (e.g., Lessonly, Brandfolder)
Develop and manage operational information architecture for communications, data access, and bookings
Ensure security, integrity, confidentiality, and availability of information; provide incident response for security breaches
Build, manage, and disseminate service desk reporting (e.g., MTTR) to drive process improvement
Oversee service desk, configuration, asset, and security management per industry standards
Identify IT needs across business units, propose solutions, and guide the organization toward better technology outcomes
Keep abreast of emerging technologies and integration opportunities for Sensei
Lead recruitment, training, performance evaluations, promotions, and retention for the department
Some travel may be required
Leadership – promote company values and represent departmental objectives to internal and external customers
Customer Service – respond to inquiries in a friendly, timely, and efficient manner
Teamwork – foster cooperation among staff
Safety – comply with safe work practices and training
Other duties as assigned
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor’s degree or equivalent in a related field required; Master’s degree preferred
10+ years of IT experience, with 5+ years in strategic leadership roles
IT experience in the hospitality industry REQUIRED
Experience managing or developing spa or wellness software strongly preferred
5+ years administering Microsoft 365 in corporate/hospitality environments, including Windows, Microsoft 365, and Azure services
Prior experience administering SOC and/or ISO standards in a compliant organization
Proven track record delivering technology solutions that improve guest experience
Experience managing multiple projects with clear milestones and timely delivery
Experience delivering highly available, decentralized communications, compute, and network services
Experience with Okta or other cloud identity solutions
Experience managing mixed Windows and Apple environments, including cloud configurations, patch management, and remote provisioning
Experience deploying and supporting in-house software/hardware
Experience with Zero Trust concepts and user lifecycle management
Required Technical/Other Skills and Abilities
Ability to negotiate favorable third-party agreements and maintain vendor relationships
Ability to communicate technical concepts to both technical and non-technical audiences
Ability to manage multiple projects and motivate staff
Demonstrated aptitude for learning new technologies
Strong leadership and management skills
Required Licenses/Certifications
None
Founded by Dr. David Agus and Larry Ellison, Sensei’s ecosystem of products and experiences is designed to empower you to grow well and lead the world toward greater wellbeing.
Based on Dr. Agus’ philosophy, Sensei guides guests to greater wellbeing through experiential movement, rest, and nourishment programs. Sensei operates the Retreats wellness brand, with services spanning lodging, golf, spa, and related offerings. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, disability, marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report
Seniority level
Executive
Employment type
Full-time
Job function
Information Technology
Industries
Hospitality, Hotels and Motels, and Wellness and Fitness Services
Referrals increase your chances of interviewing at Sensei by 2x
Get notified about new Vice President of Technology jobs in
Santa Monica, CA .
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex, age, religion, color, disability, marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, or credit history or report
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Vice President of Technology
role at
Sensei
Get AI-powered advice on this job and more exclusive features.
This range is provided by Sensei. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $200,000.00/yr - $260,000.00/yr
Direct message the job poster from Sensei
Sensei delivers wellness experiences in luxury hospitality environments, and the Vice President of Technology is responsible for Sensei’s adoption and maintenance of all Technology to streamline and secure our customers’ (partners and guests) and staff’s digital experiences, communications, and sensitive data. We are looking for a seasoned hospitality IT leader who is experienced in implementing and maintaining technology to create seamless hospitality and wellness experiences. The right candidate understands that their responsibility in safeguarding personal health information (PHI) is mission critical, and they bring with them experience in SOC and/or ISO compliance. Our ideal candidate enjoys managing a distributed team in the support of day-to-day hospitality operations, as well as in software development and integration, modeling Sensei’s principles of customer service in every help desk ticket response. They will work strategically with internal and external partners in the development, maintenance, and/or deployment of technology to meet evolving business needs, ensuring that committed deadlines are achieved with clear communication and crisp execution.
Responsibilities
Envision, champion, and architect the end-to-end digital guest and staff experience to complement current and future lines of business
Advocate, outline, and administer comprehensive policies to safeguard Sensei’s business and customer data, including overseeing Sensei’s SOC 2 Type 2 compliance program
Coordinate, plan, configure, implement, adopt, and maintain hospitality, wellness and spa technology; systems can include POS (e.g., MICROS Simphony), property management (Opera), spa scheduling (Book4Time), hospitality communication (Alice), telecommunications, networks, and wifi; spa/wellness systems can include cloud software, biomarker software, IoT hardware, and consumer wearables
Manage a distributed and on-prem team delivering IT operations support across network, server, storage, databases, telecom, software/hardware support, training, security, and 24x7 monitoring of production applications
Lead strategic negotiations to scale and improve Sensei’s IT, including licensing of software
Manage third-party and new technology agreements, including contracting terms, FF&E and OS&E needs, compliance, setup, and ongoing support
Lead a technically proficient and process-oriented department to support daily IT-related expectations of guests and staff
Maintain compliance with regulatory and industry requirements for data integrity, security, and privacy (e.g., PCI, CCPA, ISO, HIPAA, SOC)
Develop and manage corporate information architecture for Microsoft 365 and department repositories (e.g., Lessonly, Brandfolder)
Develop and manage operational information architecture for communications, data access, and bookings
Ensure security, integrity, confidentiality, and availability of information; provide incident response for security breaches
Build, manage, and disseminate service desk reporting (e.g., MTTR) to drive process improvement
Oversee service desk, configuration, asset, and security management per industry standards
Identify IT needs across business units, propose solutions, and guide the organization toward better technology outcomes
Keep abreast of emerging technologies and integration opportunities for Sensei
Lead recruitment, training, performance evaluations, promotions, and retention for the department
Some travel may be required
Leadership – promote company values and represent departmental objectives to internal and external customers
Customer Service – respond to inquiries in a friendly, timely, and efficient manner
Teamwork – foster cooperation among staff
Safety – comply with safe work practices and training
Other duties as assigned
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor’s degree or equivalent in a related field required; Master’s degree preferred
10+ years of IT experience, with 5+ years in strategic leadership roles
IT experience in the hospitality industry REQUIRED
Experience managing or developing spa or wellness software strongly preferred
5+ years administering Microsoft 365 in corporate/hospitality environments, including Windows, Microsoft 365, and Azure services
Prior experience administering SOC and/or ISO standards in a compliant organization
Proven track record delivering technology solutions that improve guest experience
Experience managing multiple projects with clear milestones and timely delivery
Experience delivering highly available, decentralized communications, compute, and network services
Experience with Okta or other cloud identity solutions
Experience managing mixed Windows and Apple environments, including cloud configurations, patch management, and remote provisioning
Experience deploying and supporting in-house software/hardware
Experience with Zero Trust concepts and user lifecycle management
Required Technical/Other Skills and Abilities
Ability to negotiate favorable third-party agreements and maintain vendor relationships
Ability to communicate technical concepts to both technical and non-technical audiences
Ability to manage multiple projects and motivate staff
Demonstrated aptitude for learning new technologies
Strong leadership and management skills
Required Licenses/Certifications
None
Founded by Dr. David Agus and Larry Ellison, Sensei’s ecosystem of products and experiences is designed to empower you to grow well and lead the world toward greater wellbeing.
Based on Dr. Agus’ philosophy, Sensei guides guests to greater wellbeing through experiential movement, rest, and nourishment programs. Sensei operates the Retreats wellness brand, with services spanning lodging, golf, spa, and related offerings. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, disability, marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report
Seniority level
Executive
Employment type
Full-time
Job function
Information Technology
Industries
Hospitality, Hotels and Motels, and Wellness and Fitness Services
Referrals increase your chances of interviewing at Sensei by 2x
Get notified about new Vice President of Technology jobs in
Santa Monica, CA .
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex, age, religion, color, disability, marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, or credit history or report
#J-18808-Ljbffr