Human Resources Administrator Job at Mass Markets in Killeen

Overview

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MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a skilled and experienced Human Resource Administrator to help drive and support our people initiatives. In this role, you will collaborate closely with leadership to deliver internal HR support and contribute to the continuous improvement of HR processes. The ideal candidate is dynamic, personable, creative, dependable, and demonstrates a strong work ethic. Prior experience in call center operations or client services is highly desirable. This is a full-time, on-site position.

Responsibilities

• Provide general HR support in collaboration with operations teams
• Partner with the Talent Acquisition Team to ensure smooth and accurate onboarding of new hires
• Deliver high-level administrative and professional support
• Draft and edit correspondence, reports, and other documents; gather and research information as needed
• Align HR strategies with business goals and recommend improvements
• Foster employee engagement through proactive and hands-on approaches, including remote interactions
• Stay responsive to evolving business needs and external economic factors
• Champion innovative HR solutions and process enhancements
• Support employee relations, retention, and recognition programs
• Manage a high-volume workload and multiple priorities effectively
• Demonstrate excellent organizational and interpersonal skills

Qualifications

• Minimum 1 year of experience in HR administration
• Some undergraduate education required
• Strong interpersonal and communication skills
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Familiarity with training tools and techniques
• Effective conflict resolution and time management skills
• Strong presentation skills, both written and verbal
• Ability to thrive in a fast-paced, professional environment
• Skilled in planning, coordination, and adapting to various learning styles
• Comfortable giving and receiving constructive feedback
• Capable of prioritizing tasks and meeting deadlines efficiently

Preferred Qualifications

• Experience in military, government settings
• Background in contact center environments
• Degree from an accredited two- or four-year college or university
• SHRM-SCP or equivalent HR certification

Compensation and Benefits

• Starting compensation is based on experience; comprehensive medical, dental, and vision benefits; paid vacation and holidays
• Paid time off and holidays
• Incentives and rewards programs
• Retirement savings programs where available
• Disability and life insurance options
• Supplemental insurance options
• Career growth and opportunities for internal promotion
• Paid training and a engaging work environment

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary, with occasional movement or lifting up to 40 pounds as needed.

Conditions of Employment

• Must be authorized to work in the country where the job is based
• Willingness to undergo background and/or security investigations and drug screening as a condition of employment

Equal Opportunity Employer

All aspects of employment at MCI are based solely on merit and qualifications. MCI maintains a work environment free from discrimination and will consider qualified applicants with criminal histories in accordance with local and federal laws. MCI will not discriminate or harass based on protected characteristics and provides reasonable accommodations to qualified applicants as required by law.