Mindlance
Senior Technician - Network Operations Center (NOC) - VOICE CORE
Mindlance, Frisco, Texas, United States, 75034
Senior Technician - Network Operations Center (NOC) - VOICE CORE
We are requesting candidates for two day-shift NOC Technician positions supporting Voice Core. Dallas or Kansas City preferred for required in office attendance.
If selected candidate/vendor will need to provide a laptop that meets the attached VOCE requirements for Telecommunication.
We are looking for 5x8 Hour shifts with flexibility to work either in day or night shifts based on business needs. Initially 2 days requirement to work from office, remaining 3 days can be work from home.
Role Level • Senior Technician (Non-engineering role). Scope and Responsibilities • Serve as a subject matter expert across telecom platforms (GSM, UMTS, LTE, IP, messaging). • Provide leadership in managing network outages from localized incidents to network-wide events. • Lead and mentor NOC personnel, offering technical guidance and skill development. • Develop and maintain training programs and operational documentation. • Communicate effectively with internal and external stakeholders regarding service impacts and resolution progress. • Support capital program deployments through real-time alarm monitoring, initial triage, and break-fix change execution. • Provide 24/7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues. • Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance. • Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues. • Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk. • Work closely with deployment teams (e.g., NCI/ATAC) to escalate and resolve service-impacting issues. • Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors. • Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments.
Technical Experience and Skills • 4-7 years of technical experience in telecom or network operations. • Deep knowledge and experience supporting Mavenir IMS access/core products (TAS/CSCF, BGCF, MRF, Client etc) and/OR Ericsson IMS access products (Cloud Native SBG/BGF). • Experience working with Automation tools • Strong expertise in 5G core functions like AMF, SMF, UPF, NRF, and NSSF. • Understanding of 5G core networking protocols, such as Diameter and SIP • Experienced using diagnostic tools including Wireshark, tcpdump, OpenSearch, and Splunk. • Effective leadership, communication, and documentation skills. • Proficient in using standard tools such as Microsoft Office and relevant network databases.
Education • High School Diploma or GED (required). Work Schedule and Travel • 10-hour shifts. • Must be available to lead troubleshooting sessions and handle critical outages outside of regular hours.
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
We are requesting candidates for two day-shift NOC Technician positions supporting Voice Core. Dallas or Kansas City preferred for required in office attendance.
If selected candidate/vendor will need to provide a laptop that meets the attached VOCE requirements for Telecommunication.
We are looking for 5x8 Hour shifts with flexibility to work either in day or night shifts based on business needs. Initially 2 days requirement to work from office, remaining 3 days can be work from home.
Role Level • Senior Technician (Non-engineering role). Scope and Responsibilities • Serve as a subject matter expert across telecom platforms (GSM, UMTS, LTE, IP, messaging). • Provide leadership in managing network outages from localized incidents to network-wide events. • Lead and mentor NOC personnel, offering technical guidance and skill development. • Develop and maintain training programs and operational documentation. • Communicate effectively with internal and external stakeholders regarding service impacts and resolution progress. • Support capital program deployments through real-time alarm monitoring, initial triage, and break-fix change execution. • Provide 24/7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues. • Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance. • Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues. • Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk. • Work closely with deployment teams (e.g., NCI/ATAC) to escalate and resolve service-impacting issues. • Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors. • Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments.
Technical Experience and Skills • 4-7 years of technical experience in telecom or network operations. • Deep knowledge and experience supporting Mavenir IMS access/core products (TAS/CSCF, BGCF, MRF, Client etc) and/OR Ericsson IMS access products (Cloud Native SBG/BGF). • Experience working with Automation tools • Strong expertise in 5G core functions like AMF, SMF, UPF, NRF, and NSSF. • Understanding of 5G core networking protocols, such as Diameter and SIP • Experienced using diagnostic tools including Wireshark, tcpdump, OpenSearch, and Splunk. • Effective leadership, communication, and documentation skills. • Proficient in using standard tools such as Microsoft Office and relevant network databases.
Education • High School Diploma or GED (required). Work Schedule and Travel • 10-hour shifts. • Must be available to lead troubleshooting sessions and handle critical outages outside of regular hours.
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."