SpiceOrb
Role: Senior Technician (Voice/Messaging NOC) Location: Dallas, TX/ Kansas City, KS (Onsite) Duration: 12+ Months Contract Work Schedule and Travel: • 10-hour shifts. • Must be available to lead troubleshooting sessions and handle critical outages outside of regular hours. Must Have Skills: Telecom/ Network Operations– 4+ years Mavenir IMS Access/ Core Products/ Ericsson IMS products: 4+ years Automation Tools: 4+ years Core Networking Protocols & Diagnostic tools– 7 + years Good To have Skills: Communication & Documentation MS Office Scope and Responsibilities • Serve as a subject matter expert across telecom platforms (GSM, UMTS, LTE, IP, messaging). • Provide leadership in managing network outages from localized incidents to network-wide events. • Lead and mentor NOC personnel, offering technical guidance and skill development. • Develop and maintain training programs and operational documentation. • Communicate effectively with internal and external stakeholders regarding service impacts and resolution progress. • Support capital program deployments through real-time alarm monitoring, initial triage, and break-fix change execution. • Provide 24/7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues. • Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance. • Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues. • Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk. • Work closely with deployment teams (e.g., NCI/ATAC) to escalate and resolve service-impacting issues. • Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors. • Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments. Technical Experience and Skills • 4–7 years of technical experience in telecom or network operations. • Knowledge and experience supporting Mavenir IMS access/core products (TAS/CSCF, BGCF, MRF, Client etc) and/OR Ericsson IMS access products (Cloud Native SBG/BGF). • Experience working with Automation tools • Strong expertise in core networking protocols and diagnostic tools. • Effective leadership, communication, and documentation skills. • Proficient in using standard tools such as Microsoft Office and relevant network databases. Education • High School Diploma or GED (required).