Dynamics 365 / Power Platform Solution Architect

Key Responsibilities:

Engage with business stakeholders to gather requirements, understand challenges, and define desired outcomes. Collaborate with IT teams to design and deliver solutions leveraging

Dynamics 365 modules

and the

Power Platform . Facilitate workshops and discussions to align business objectives with technical capabilities. Provide expert guidance on

best practices, roadmap planning, upgrades, governance, security, and compliance

within the Dynamics 365 ecosystem. Design and implement scalable and secure

CRM architectures

and integrations with Azure services, Power Platform, and external applications. Develop custom solutions, workflows, applications, and reports using

Power Platform tools . Lead the delivery and rollout of new business applications and integrations across Microsoft and third-party products. Create and maintain detailed

solution documentation and architecture diagrams . Mentor and support application SMEs, providing technical leadership across the team. Manage incident resolution, problem tickets, and escalations in line with defined SLAs. Partner with engineering and product delivery teams to ensure successful delivery of product and project requirements. Support organizational

change management and user adoption

of Dynamics 365 and Power Platform solutions.