FlexStaff Careers
Customer Service Representative (Temp)-FlexStaff
FlexStaff Careers, Lake Success, New York, United States
Job Description
FlexStaff
is seeking a
Mandarin speaker
for a
Customer Service Representative
position with our client, who handles class action administration resources for their clients.
Schedule: Monday-Friday 8:30am-5:00pm
Location: New Hyde Park
Responsibilities:
Answer inbound and make outbound calls promptly and courteously. Provide accurate, scripted information to callers. Use active listening skills and demonstrate empathy. De-escalate upset callers. Utilize software, databases, and scripts effectively. Meet performance and quality metrics. Participate in training and implement new information. Adhere to company policies.
Requirements:
Must be fluent in English and Mandarin Excellent communication skills and commitment to script adherence. Active listening and strong verbal/written communication. Understanding of class action lawsuits and settlements. Ability to apply training and use scripted information. Strong time management and decision-making skills. Proficiency with computers, CRM software, databases, and typing. Adaptability and ability to handle ambiguity and change.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
FlexStaff
is seeking a
Mandarin speaker
for a
Customer Service Representative
position with our client, who handles class action administration resources for their clients.
Schedule: Monday-Friday 8:30am-5:00pm
Location: New Hyde Park
Responsibilities:
Answer inbound and make outbound calls promptly and courteously. Provide accurate, scripted information to callers. Use active listening skills and demonstrate empathy. De-escalate upset callers. Utilize software, databases, and scripts effectively. Meet performance and quality metrics. Participate in training and implement new information. Adhere to company policies.
Requirements:
Must be fluent in English and Mandarin Excellent communication skills and commitment to script adherence. Active listening and strong verbal/written communication. Understanding of class action lawsuits and settlements. Ability to apply training and use scripted information. Strong time management and decision-making skills. Proficiency with computers, CRM software, databases, and typing. Adaptability and ability to handle ambiguity and change.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).