The Planet Group
Job Description
Job Title:
Customer Support Contract Duration : 6+ Months Hours:
Full time Pay:
$25/hr Location:
Londonderry New Hampshire Hybrid 3 days in 2 days out after initial training period (1-2-month training)
Must Haves:
Any type of experience using SAP within a professional setting (accountant, admin, ops, etc) Previous experience supporting high volume customer support and order entry Preferred:
Order entry experience Job Description:
A leader in manufacturing is looking for strong Customer Support Specialists to join the team. Individuals will support high volume order entry into SAP. The organization just moved to SAP so someone with very strong SAP experience is desired!
Key Responsibilities: • Act as an advocate for our customers. • Answer and direct calls. • Receive, verify the accuracy of, and process customer orders. • Process quotes, documentation requests, samples, RMA's, complaints, etc as required by customers and sales staff. • Work with sales, accounting, logistics, supply chain, and others to resolve customer issues. • Maintain information in GCRM. • Distribute incoming mail. • Communicate with sales staff regarding critical customer situations. • Assist sales staff with questions, customer information, etc • Provide on-going process improvement ideas to management. • Other tasks and/or projects as assigned by management
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
Job Title:
Customer Support Contract Duration : 6+ Months Hours:
Full time Pay:
$25/hr Location:
Londonderry New Hampshire Hybrid 3 days in 2 days out after initial training period (1-2-month training)
Must Haves:
Any type of experience using SAP within a professional setting (accountant, admin, ops, etc) Previous experience supporting high volume customer support and order entry Preferred:
Order entry experience Job Description:
A leader in manufacturing is looking for strong Customer Support Specialists to join the team. Individuals will support high volume order entry into SAP. The organization just moved to SAP so someone with very strong SAP experience is desired!
Key Responsibilities: • Act as an advocate for our customers. • Answer and direct calls. • Receive, verify the accuracy of, and process customer orders. • Process quotes, documentation requests, samples, RMA's, complaints, etc as required by customers and sales staff. • Work with sales, accounting, logistics, supply chain, and others to resolve customer issues. • Maintain information in GCRM. • Distribute incoming mail. • Communicate with sales staff regarding critical customer situations. • Assist sales staff with questions, customer information, etc • Provide on-going process improvement ideas to management. • Other tasks and/or projects as assigned by management
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.