Next Step Systems
Tier 2 / Tier 3 IT Support Specialist Job at Next Step Systems in Washington
Next Step Systems, Washington, DC, United States, 20022
- Compensation: USD 65000 - USD 85000 - yearly
Job Description
This position is primarily on-site but may allow for hybrid or remote flexibility if the candidate meets all background and compliance requirements.
Responsibilities
- Troubleshoot Windows 10/11, Microsoft 365 applications, VPNs, printers, and peripherals.
- Support VIP users.
- Document and escalate issues as needed.
Qualifications
- 2 to 4 years of experience as an IT Support Specialist.
- Experience with Microsoft 365.
- Experience with VPN troubleshooting.
- Experience with ServiceNow or similar ITSM.
- A+/Network+ certification.
Additional Information
Please check out all of our jobs at www.nextstepsystems.com.