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Overview
The Program Director will lead the PATH program that Front-Line operates in partnership with Methuen PD/City of Methuen. The director will provide oversight of the daily clinical and operational functioning of multiple teams and various staff assigned to this program. The Program Director supports the staff to deliver crisis intervention services alongside law enforcement, as part of the CIT team. In addition, the director will provide oversight of the community response team, and rapid outpatient clinicians. The Program Director will integrate best practices that promote de-escalation and criminal justice diversion. The Program Director liaises with police leadership and community stakeholders, leads recruitment, hiring, training and supervision of assigned program clinicians/staff as well as represents the agency leadership as their designee in the partnership with Methuen.
Essential Functions
Provide oversight of the clinical services delivered by assigned program staff. Ensure best practices and evidence-based crisis assessment tools are being utilized when available
Serve as Front-Line’s representative with the Methuen PD & City of Methuen on programmatic matters and as requested by senior leadership. Report to Front-Line senior leadership program needs and partnership needs for approval/consideration
Ensure appropriate coverage of shifts to align with needs of the law enforcement partner
Provide direct field-based clinical services up to 70%, operational/administrative minimum of 30% of scheduled time
Lead the recruiting, screening, training, and development of program staff
Provide regularly scheduled and supportive supervision to assigned staff
Promote and model wellness and self-care strategies to reduce burnout on the team
Maintain robust knowledge of health insurance systems, behavioral health services levels of care, and community partners
Maintain, create and update operational policies and procedures, clinical policies and procedures, and any other necessary program specific needs
Actively participate in regularly scheduled operations meetings related to assigned programs with Front-Line senior leadership
Ensure the program is collecting, entering, and reporting on the appropriate data for program analysis. Complete reviews of data for accuracy and clinical appropriateness. Create monthly reports for both partner agencies
Potentially provide on-call clinical support and recommendations via phone as requested by clinicians as well as by law enforcement after-hours.
Performs other duties as assigned by Front-Line senior leadership
Essential Skills
Communication Skills - communicates and listens effectively and responds in a timely, effective, positive and respectful manner; written reports and correspondence are accurate, complete, current; well-organized, legible, concise, neat, and in proper grammatical form
Leadership - leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment
Analytical Thinking - collects and analyzes data, uses logic and intuition to arrive at conclusions and recommendations
Multi-Tasking - can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s)
Teamwork & Interpersonal Skills - develops effective relationships with staff and leadership by helping others accomplish tasks and using collaboration and conflict resolution skills
Listening - responds to statements and comments of others in a way that reflects understanding of the content and the accompanying emotion; asks clarifying questions to assure the understanding what was said
Qualifications
Master’s degree in Mental Health Counseling, Social Work, Forensic Psychology, Counseling Psychology, Rehabilitation Counseling or a related field
Massachusetts licensure in Mental Health Counseling (LMHC), Social Work (LICSW), Marriage and Family Counseling (LMFT) or Psychology is highly
Must have direct crisis intervention experience in the community, with at least one year of experience as a Co-Response clinician, responding alongside law enforcement
Prior supervisory experience is strongly
Cultural competency and demonstrated ability to work in multi-cultural, diverse settings
Physical Requirements While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to stand, walk; sit; use hands; and reach with hands and arms. The employee is occasionally required to use stairs; balance; stoop; kneel, and squat. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.
Salary Expectation Job Type: Full-time 40hrs Salaried
Schedule: M-F 11am-7pm
Salary: $85,000 to 90,000 per year
Company Description Front Line Services is a community mental health and resiliency programming company. We work with organizations to build robust innovative responses to community needs. Front Line Services is a provider of program development services, clinical services, and educational services. The company is a minority owned business, and an + owned business.
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Essential Functions
Provide oversight of the clinical services delivered by assigned program staff. Ensure best practices and evidence-based crisis assessment tools are being utilized when available
Serve as Front-Line’s representative with the Methuen PD & City of Methuen on programmatic matters and as requested by senior leadership. Report to Front-Line senior leadership program needs and partnership needs for approval/consideration
Ensure appropriate coverage of shifts to align with needs of the law enforcement partner
Provide direct field-based clinical services up to 70%, operational/administrative minimum of 30% of scheduled time
Lead the recruiting, screening, training, and development of program staff
Provide regularly scheduled and supportive supervision to assigned staff
Promote and model wellness and self-care strategies to reduce burnout on the team
Maintain robust knowledge of health insurance systems, behavioral health services levels of care, and community partners
Maintain, create and update operational policies and procedures, clinical policies and procedures, and any other necessary program specific needs
Actively participate in regularly scheduled operations meetings related to assigned programs with Front-Line senior leadership
Ensure the program is collecting, entering, and reporting on the appropriate data for program analysis. Complete reviews of data for accuracy and clinical appropriateness. Create monthly reports for both partner agencies
Potentially provide on-call clinical support and recommendations via phone as requested by clinicians as well as by law enforcement after-hours.
Performs other duties as assigned by Front-Line senior leadership
Essential Skills
Communication Skills - communicates and listens effectively and responds in a timely, effective, positive and respectful manner; written reports and correspondence are accurate, complete, current; well-organized, legible, concise, neat, and in proper grammatical form
Leadership - leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment
Analytical Thinking - collects and analyzes data, uses logic and intuition to arrive at conclusions and recommendations
Multi-Tasking - can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s)
Teamwork & Interpersonal Skills - develops effective relationships with staff and leadership by helping others accomplish tasks and using collaboration and conflict resolution skills
Listening - responds to statements and comments of others in a way that reflects understanding of the content and the accompanying emotion; asks clarifying questions to assure the understanding what was said
Qualifications
Master’s degree in Mental Health Counseling, Social Work, Forensic Psychology, Counseling Psychology, Rehabilitation Counseling or a related field
Massachusetts licensure in Mental Health Counseling (LMHC), Social Work (LICSW), Marriage and Family Counseling (LMFT) or Psychology is highly
Must have direct crisis intervention experience in the community, with at least one year of experience as a Co-Response clinician, responding alongside law enforcement
Prior supervisory experience is strongly
Cultural competency and demonstrated ability to work in multi-cultural, diverse settings
Physical Requirements While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to stand, walk; sit; use hands; and reach with hands and arms. The employee is occasionally required to use stairs; balance; stoop; kneel, and squat. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.
Salary Expectation Job Type: Full-time 40hrs Salaried
Schedule: M-F 11am-7pm
Salary: $85,000 to 90,000 per year
Company Description Front Line Services is a community mental health and resiliency programming company. We work with organizations to build robust innovative responses to community needs. Front Line Services is a provider of program development services, clinical services, and educational services. The company is a minority owned business, and an + owned business.
#J-18808-Ljbffr