Tillster
Overview
Manager of Enterprise IT / Help Desk, Location: San Diego, CA (Hybrid role must be based near the office). Team: Global IT & Cybersecurity. Type: Full-Time. At Tillster, we power the digital guest experience for restaurant brands, connecting millions of people to their favorite food. We are growing and seeking a Manager of Enterprise IT / Help Desk to scale and support internal systems across continents. You will lead IT support, champion efficient workflows, and shape a next-gen help desk experience for a global hybrid team. What You’ll Do
Help Desk Leadership (40%): Build and lead a small IT team across San Diego, Los Angeles and Portugal; be the friendly, technical face of IT to internal teams, Senior Leadership Team and visiting clients; triage and resolve escalated help desk tickets; implement processes to increase speed, friendliness, and efficiency; partner on network activities and rollouts; manage work assignments, meet deadlines, and communicate status; collaborate across teams to ensure consistent processes and successful cross-functional projects; maintain and enforce a ticketing system and handle escalated requests; proactively propose enhancements and process improvements. Project Management & Reporting (15%): Plan and manage IT projects and internal initiatives; deliver clear documentation and reporting on IT, Vendor Management and Help Desk programs; coordinate meetings and timelines; ensure timely triage of technology issues; document IT systems, procedures, and processes; conduct staff training on tools and technology; report to Head of Cyber Security. Identity & Access Management (20%): Oversee joiner/mover/leaver workflows and least privilege access; conduct periodic Active Directory and Exchange audits; collaborate with Cybersecurity to maintain compliance; oversee IAM processes including automated workflows; conduct AD reviews; ensure appropriate access for new joiners and PAN users. Asset & Facilities Support (15%): Support hardware, software, and network troubleshooting (Mac, Windows, Linux); maintain IT inventory and security; support trade shows and kiosk lab team; deploy and decommission enterprise apps; travel to at least one trade show to gain firsthand knowledge of business operations; oversee maintenance of servers, workstations, enterprise equipment and networking; manage system upgrades and routine maintenance; assist with deployments/decommissions of IT applications; provide guidance to kiosk team as it relates to Kiosk Labs. What You Bring
5+ years in IT support, infrastructure, data analytics, or help desk leadership Strong knowledge of: Microsoft 365, Google Workspace, JAMF, Intune; Active Directory; scripting (Python, Java, PowerShell); Mac, Windows, Linux Experience managing ticketing systems and leading small teams Certifications: CompTIA, Microsoft, or Cisco preferred Clear communication skills — can explain technical concepts to non-technical audiences Solid understanding of hardware, networking, operating systems, and common business applications Strong troubleshooting and interpersonal skills Traits That Make You Thrive Here
Lead by doing, no ego Calm under pressure and curious by nature Enjoy tinkering with tech and tightening up systems Find joy in solving problems and completing tasks Perks & Why Tillster?
Global team at the intersection of food and tech Fast-paced, friendly environment with smart, humble teammates Hybrid flexibility in sunny San Diego Ownership of your domain, opportunity to build and grow Interview Process
Recruiter interview with Talent Acquisition Interview with Head Cyber Security Team Interview Final interview with Head of Data Science and Head of Sales & Account Management Equal Opportunity & Company Values
Tillster is an equal opportunity employer. We are committed to fostering an inclusive and diverse work environment. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status. Compensation & Benefits
Base Salary: $110,000–$140,000 Benefits: Medical, dental, vision, FSA, EAP, and more Equity Time Off: 15 days PTO in year one, 22+ days after that, plus 10 paid holidays 401(k) eligibility from Day 1 Learning: Tuition assistance, Udemy access, development opportunities Fine Print
Hybrid role based in San Diego Local candidates preferred No visa sponsorship available Principals only; no agencies or cold calls About Tillster
Tillster is the global leader in digital ordering and customer engagement solutions with a platform compatible with 15+ POS systems and extensive restaurant coverage.
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Manager of Enterprise IT / Help Desk, Location: San Diego, CA (Hybrid role must be based near the office). Team: Global IT & Cybersecurity. Type: Full-Time. At Tillster, we power the digital guest experience for restaurant brands, connecting millions of people to their favorite food. We are growing and seeking a Manager of Enterprise IT / Help Desk to scale and support internal systems across continents. You will lead IT support, champion efficient workflows, and shape a next-gen help desk experience for a global hybrid team. What You’ll Do
Help Desk Leadership (40%): Build and lead a small IT team across San Diego, Los Angeles and Portugal; be the friendly, technical face of IT to internal teams, Senior Leadership Team and visiting clients; triage and resolve escalated help desk tickets; implement processes to increase speed, friendliness, and efficiency; partner on network activities and rollouts; manage work assignments, meet deadlines, and communicate status; collaborate across teams to ensure consistent processes and successful cross-functional projects; maintain and enforce a ticketing system and handle escalated requests; proactively propose enhancements and process improvements. Project Management & Reporting (15%): Plan and manage IT projects and internal initiatives; deliver clear documentation and reporting on IT, Vendor Management and Help Desk programs; coordinate meetings and timelines; ensure timely triage of technology issues; document IT systems, procedures, and processes; conduct staff training on tools and technology; report to Head of Cyber Security. Identity & Access Management (20%): Oversee joiner/mover/leaver workflows and least privilege access; conduct periodic Active Directory and Exchange audits; collaborate with Cybersecurity to maintain compliance; oversee IAM processes including automated workflows; conduct AD reviews; ensure appropriate access for new joiners and PAN users. Asset & Facilities Support (15%): Support hardware, software, and network troubleshooting (Mac, Windows, Linux); maintain IT inventory and security; support trade shows and kiosk lab team; deploy and decommission enterprise apps; travel to at least one trade show to gain firsthand knowledge of business operations; oversee maintenance of servers, workstations, enterprise equipment and networking; manage system upgrades and routine maintenance; assist with deployments/decommissions of IT applications; provide guidance to kiosk team as it relates to Kiosk Labs. What You Bring
5+ years in IT support, infrastructure, data analytics, or help desk leadership Strong knowledge of: Microsoft 365, Google Workspace, JAMF, Intune; Active Directory; scripting (Python, Java, PowerShell); Mac, Windows, Linux Experience managing ticketing systems and leading small teams Certifications: CompTIA, Microsoft, or Cisco preferred Clear communication skills — can explain technical concepts to non-technical audiences Solid understanding of hardware, networking, operating systems, and common business applications Strong troubleshooting and interpersonal skills Traits That Make You Thrive Here
Lead by doing, no ego Calm under pressure and curious by nature Enjoy tinkering with tech and tightening up systems Find joy in solving problems and completing tasks Perks & Why Tillster?
Global team at the intersection of food and tech Fast-paced, friendly environment with smart, humble teammates Hybrid flexibility in sunny San Diego Ownership of your domain, opportunity to build and grow Interview Process
Recruiter interview with Talent Acquisition Interview with Head Cyber Security Team Interview Final interview with Head of Data Science and Head of Sales & Account Management Equal Opportunity & Company Values
Tillster is an equal opportunity employer. We are committed to fostering an inclusive and diverse work environment. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status. Compensation & Benefits
Base Salary: $110,000–$140,000 Benefits: Medical, dental, vision, FSA, EAP, and more Equity Time Off: 15 days PTO in year one, 22+ days after that, plus 10 paid holidays 401(k) eligibility from Day 1 Learning: Tuition assistance, Udemy access, development opportunities Fine Print
Hybrid role based in San Diego Local candidates preferred No visa sponsorship available Principals only; no agencies or cold calls About Tillster
Tillster is the global leader in digital ordering and customer engagement solutions with a platform compatible with 15+ POS systems and extensive restaurant coverage.
#J-18808-Ljbffr