Swift7 Consultants is hiring: Call Center Representative in Cincinnati

Join to apply for the Call Center Representative role at Swift7 Consultants

The description below reflects the responsibilities and qualifications for the role, located in Cincinnati, OH.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional manner
• Provide accurate information regarding services, accounts, and procedures
• Handle customer complaints and escalate issues when necessary
• Maintain detailed records of customer interactions in the system
• Meet individual and team performance targets and quality standards
• Collaborate with other departments to resolve complex issues
• Follow established protocols and ensure compliance with company policies

Qualifications

• High school diploma or equivalent required
• Previous experience in a call center or customer service role preferred
• Excellent verbal and written communication skills
• Strong problem-solving and organizational abilities
• Ability to multitask and remain calm under pressure
• Proficient in basic computer applications and CRM software
• Strong attention to detail and a customer-first mindset

Benefits

• Competitive salary: $48,000–$52,000 annually
• Opportunities for career growth and advancement
• Professional development and training programs
• Supportive team environment and structured onboarding
• Paid time off and holidays
• Comprehensive health, dental, and vision insurance
• Retirement plan options