UC Health is hiring: HR Call Center Representative in Cincinnati

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Job Description
At UC Health, we strive for innovation and provide world-class care for our community and patients from around the world. Join our team to develop your skills, grow your career, build relationships with peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable, and diverse place of employment.

The purpose of this position is to provide MYHR call center and clerical support to the human resource division and other related services as assigned. This position serves as a resource and first tier customer service for internal and external customers seeking information from HR or related departments.

Location
Cincinnati, OH, United States

Qualifications
Education: HS Diploma required; 2 or 4 year degree is preferred

Responsibilities
HR Division Support

• Utilizes and provides updates to OneTouch System as a resource and tracking of helpdesk tickets.
• Maintains and submits accurate information into OneTouch Helpdesk workstream.
• Assist employees in the location of policies and procedures.
• Takes initiative in identifying and facilitating the resolution of employee requests through research, communication, and cooperation with internal and external personnel.
• Escalates (out-of-scope) questions and tickets to the appropriate Subject Matter Expert, or Tier 2 assignee.

• Total Rewards
• Provide benefits information to candidates during the HR onboarding process, Work Life Events (WLEs), and Open Enrollment.
• Provide benefits information to employees for routine questions, WLEs, and Open Enrollment.

• Employee File Maintenance
• Scan and/or log employee certifications, licensure, corrective actions, and other employee file components into the OneTouch System.
• Assist in Joint Commission survey preparation activities, such as pulling employee files or components as requested by HR teams.
• May pull data or run reports to support various HR initiatives.

• Talent Acquisition
• Assist applicants with the application process.
• Provide benefits information to candidates during the HR onboarding process.
• Participate in screening of MYHR candidates and/or schedule interviews.

Seniority level
Entry level

Employment type
Full-time

Job function
Human Resources

Industries
Hospitals and Health Care

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