Specialist IT Onsite Support

Overview

Discover a more connected Specialist IT Onsite Support career

The position of Specialist IT Onsite Support is responsible for all hardware and software related tasks that are assigned to them through customer, vendor or employee requests or manager assigned. This position will assist with IT related projects as assigned by the manager and will be responsible for ensuring corporate IT policies and procedures are enforced.

Connecting you to great benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more!

What you’ll do as a Specialist IT Onsite Support

• Responds to telephone calls, emails, and service requests for technical support in a timely manner, escalating issues as needed.
• Identifies, researches, and resolves questions and problems related to computer hardware, software, printer/scanner, network, and telephone.
• Install, configure, upgrade and deploy computer hardware and software.
• Consult with individual users on computer related problems and providing computer skills training for staff, if needed.
• Documents, tracks, and monitors assigned requests ensuring a timely resolution.
• Maintain IT equipment inventory.
• Assists in troubleshooting of network and related telecom outages and issues.
• Refer contracted hardware or software problems or defective products to vendors for service.
• Completes projects as assigned in the IT area.
• Other IT related tasks as assigned by manager

What you’ll need

• To be 18 years of age or older
• Authorization to work in the United States for this company
• Must possess a valid driver’s license.
• Must be able to pass a background check and company drug screening.
• Must be able to attend and pass all company required training as needed.
• May be required to work over-time; after hours; on weekends or be on-call as work is needed to ensure work is completed.
• May include working nights and holidays as needed.
• Regular and timely attendance is an essential function of this position.

Additional qualifications

• 1-2 years of progressive IT related work including detailed troubleshooting experience.
• Intermediate knowledge, skill and ability in Microsoft Windows 10/7, knowledge of common PC applications such as Microsoft Office, Anti-Virus and Internet Browsers.
• General understanding of TCP/IP networks.
• Must have efficient research, organizational and time management skills.
• Must have strong analytical skills.
• Must have ability to function, organize and prioritize work in fast paced, high pressure environment.
• Must be a self-starter, be able to keep busy and work effectively and independently with little to no direction.
• Must be skilled at managing and meeting end user expectations.
• Must be able to lift general computer equipment; desktops, monitors and printers.
• Must have a valid driver’s license and clean driving history as travel is required between office sites as needed to maintain the company’s IT systems.
• Ability to make common sense understanding to carry out instructions that are provided in written, oral or drawing. Ability to deal with and understand problems involving different variables in many varied situations involving employees, customers and vendors.
• Ability to calculate figures and amounts (measurements in terms of distance, proportions, percentages and area. Ability to apply concepts of basic mathematics.
• Ability to read, understand and interpret documents such as safety rules and requirements, machine manuals of operation and process procedures. Ability to write information including reports. Ability to speak effectively to customers, coworkers, vendors and the public.

Physical & Safety Requirements and the Working Environment

The physical duties outlined below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to be able to perform the outlined functions.

• Duties outlined in this position will require the employee to stand, crouch, sit, bend, use hands and fingers to handle or feel as well as reaching with hands and arms to spaces both high and low. The employee may be standing, walking, climbing, balancing, crawling, crouching, lifting, holding or stooping while on shift.
• The noise level in the work environment for this position may be low to moderate.
• Employees performing functions of this position are occasionally exposed to outside weather conditions which can include but is not limited to: extreme heat and cold temperatures; inclement weather such as rain, snow, sleet and dust as well as adverse driving conditions including wet roads, icy roads, and fog.
• Employees performing these job functions may be required to lift or move up to 10 pounds and frequently lift or move up to 50 pounds.
• Specific vision abilities required to perform this job include but are not limited to: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus potentially near and/or far as needed.

Pauley Construction, LLC; as well as the position of Specialist IT Onsite Support , are safety sensitive.

Pay Range

The Specialist IT Onsite Support hourly wage range is $20.00 - $25.00 depending on experience.

Why work with us

Pauley Construction is a regional contractor providing infrastructure solutions for the installation and maintenance of utility systems further offering regional contracting services throughout the West United States, specializing in full turnkey services for the design, installation and maintenance of utility infrastructure. Pauley has a highly skilled, diversified workforce that allows the flexibility to choose the most cost-effective and least disruptive placement methods. Our experienced and knowledgeable employees have helped us become a respected name in the utility construction industry.

Headquartered in Phoenix, Arizona, Pauley has served its customers located across many of the major Western markets, including Arizona, California, Colorado and Wyoming. Founded in 1991, Pauley is dedicated to meeting and exceeding its customer needs by adopting new technologies and providing superior customer service. From deep-ditch excavation, hand-digs, aerial construction to technical services including fiber and copper splicing, Pauley will get the job done right while guaranteeing on-time delivery.

Building stronger solutions together

Diversity and inclusion are an essential part of our culture and success. Our company is an equal-opportunity employer — we are committed to providing a work environment where everyone can thrive, grow, and feel connected.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.