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We are seeking a motivated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will be the first point of contact for our customers and will play a crucial role in ensuring they have a positive experience with our company. As a Customer Service Specialist, you will handle inquiries, resolve issues, and provide exemplary support through various channels including phone, email, and live chat.
Key Responsibilities
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
Resolve customer complaints and provide appropriate solutions in a calm and effective manner.
Maintain comprehensive knowledge of products and services to assist customers accurately.
Document and track customer interactions in the company CRM system for future reference.
Collaborate with other departments to address customer issues and improve service procedures.
Identify opportunities to upsell or cross-sell products and services to customers based on their needs.
Skills, Knowledge and Expertise
High school diploma or equivalent; further education in communications or customer service is a plus.
Proven experience in a customer service role, preferably in a call center or retail environment.
Excellent communication skills, both verbal and written, with strong interpersonal abilities.
Ability to handle difficult customer situations with composure and professionalism.
Strong problem-solving skills and the ability to think critically under pressure.
Familiarity with customer service software (e.g., Zendesk, Freshdesk) is an advantage.
Benefits
Competitive salary ($56,000 – $65,000 per year).
Opportunities for career growth and professional development.
Comprehensive health, dental, and vision insurance.
Paid time off and holidays.
Supportive and collaborative work environment.
Ongoing training to enhance skills and knowledge.
Key Responsibilities
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
Resolve customer complaints and provide appropriate solutions in a calm and effective manner.
Maintain comprehensive knowledge of products and services to assist customers accurately.
Document and track customer interactions in the company CRM system for future reference.
Collaborate with other departments to address customer issues and improve service procedures.
Identify opportunities to upsell or cross-sell products and services to customers based on their needs.
Skills, Knowledge and Expertise
High school diploma or equivalent; further education in communications or customer service is a plus.
Proven experience in a customer service role, preferably in a call center or retail environment.
Excellent communication skills, both verbal and written, with strong interpersonal abilities.
Ability to handle difficult customer situations with composure and professionalism.
Strong problem-solving skills and the ability to think critically under pressure.
Familiarity with customer service software (e.g., Zendesk, Freshdesk) is an advantage.
Benefits
Competitive salary ($56,000 – $65,000 per year).
Opportunities for career growth and professional development.
Comprehensive health, dental, and vision insurance.
Paid time off and holidays.
Supportive and collaborative work environment.
Ongoing training to enhance skills and knowledge.