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Job DescriptionJob Description Job Title: Customer Service Specialist
Location:
Chicago, IL Job Type:
Full-Time
Job Summary
We are seeking a dedicated and dynamic Customer Service Specialist to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional support and ensuring their needs are met with professionalism and empathy. As a Customer Service Specialist, you will handle a variety of customer inquiries, concerns, and feedback through multiple channels, including phone, email, and chat.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely manner.
Provide accurate information about products, services, and policies to customers.
Resolve customer complaints and issues with empathy and professionalism.
Maintain detailed and accurate records of customer interactions and transactions.
Collaborate with other departments to find solutions for complex customer issues.
Proactively follow up with customers to ensure resolution and satisfaction.
Qualifications
High school diploma or equivalent; additional education in customer service is a plus.
Proven experience in a customer service role is .
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to handle difficult situations with patience and professionalism.
Familiarity with customer service software and tools.
Location:
Chicago, IL Job Type:
Full-Time
Job Summary
We are seeking a dedicated and dynamic Customer Service Specialist to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional support and ensuring their needs are met with professionalism and empathy. As a Customer Service Specialist, you will handle a variety of customer inquiries, concerns, and feedback through multiple channels, including phone, email, and chat.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely manner.
Provide accurate information about products, services, and policies to customers.
Resolve customer complaints and issues with empathy and professionalism.
Maintain detailed and accurate records of customer interactions and transactions.
Collaborate with other departments to find solutions for complex customer issues.
Proactively follow up with customers to ensure resolution and satisfaction.
Qualifications
High school diploma or equivalent; additional education in customer service is a plus.
Proven experience in a customer service role is .
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to handle difficult situations with patience and professionalism.
Familiarity with customer service software and tools.