ZipRecruiter
Job Description
Customer Service Representative.
Schedule:
Training Hours:
8:30 AM – 5:00 PM EST
Regular Hours:
10:00 AM – 6:30 PM EST
Hybrid:
Work from home on Monday & Friday | In-office Tuesday–Thursday
About the Role
We are looking for a
Customer Service / Order Management Specialist
to join our team on a temporary basis. This role involves managing customer orders, supporting cross-functional teams, and ensuring smooth business operations.
You’ll work with multiple systems (SAP, Salesforce, Oracle, MS Teams) and collaborate across departments to resolve order issues, run reports, handle recalls/returns, and support continuous improvement initiatives.
Key Responsibilities
Resolve and release order management holds daily
Communicate with departments to resolve order, billing, and delivery issues
Run and review daily/weekly/monthly reports (Oracle, BI, Salesforce)
Partner with Quality & Complaints teams for recalls and issue resolution
Manage return procedures and extended service agreements
Support process improvements and department KPIs
Mentor and train BPO representatives when needed
What We’re Looking For
Experience:
2–3+ years in customer service, tech support, retail, or order management
Systems:
Hands-on experience with
SAP, Salesforce, Oracle, MS Teams
Skills:
Strong communication, problem-solving, and analytical abilities
Ability to recognize and troubleshoot technical issues
Team player who can also work independently
Experience in
manufacturing, medical device, or pharma
a plus
Qualifications
High School Diploma required; Bachelor’s
Strong adaptability and attention to detail
Passion for delivering excellent customer experiences
✅ This is a
hybrid role
with both on-site and remote work.
If you’re looking to grow your skills in a dynamic environment, we’d love to hear from you!
Apply today to learn more.
Customer Service Representative.
Schedule:
Training Hours:
8:30 AM – 5:00 PM EST
Regular Hours:
10:00 AM – 6:30 PM EST
Hybrid:
Work from home on Monday & Friday | In-office Tuesday–Thursday
About the Role
We are looking for a
Customer Service / Order Management Specialist
to join our team on a temporary basis. This role involves managing customer orders, supporting cross-functional teams, and ensuring smooth business operations.
You’ll work with multiple systems (SAP, Salesforce, Oracle, MS Teams) and collaborate across departments to resolve order issues, run reports, handle recalls/returns, and support continuous improvement initiatives.
Key Responsibilities
Resolve and release order management holds daily
Communicate with departments to resolve order, billing, and delivery issues
Run and review daily/weekly/monthly reports (Oracle, BI, Salesforce)
Partner with Quality & Complaints teams for recalls and issue resolution
Manage return procedures and extended service agreements
Support process improvements and department KPIs
Mentor and train BPO representatives when needed
What We’re Looking For
Experience:
2–3+ years in customer service, tech support, retail, or order management
Systems:
Hands-on experience with
SAP, Salesforce, Oracle, MS Teams
Skills:
Strong communication, problem-solving, and analytical abilities
Ability to recognize and troubleshoot technical issues
Team player who can also work independently
Experience in
manufacturing, medical device, or pharma
a plus
Qualifications
High School Diploma required; Bachelor’s
Strong adaptability and attention to detail
Passion for delivering excellent customer experiences
✅ This is a
hybrid role
with both on-site and remote work.
If you’re looking to grow your skills in a dynamic environment, we’d love to hear from you!
Apply today to learn more.