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Customer Service Representative (Call Center)
We are seeking a dedicated and personable Customer Service Representative (CSR) to join our call center team. The CSR will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a commitment to delivering excellent service in a fast-paced environment. This is a 7 month contract, salary $24-28/hr depending on experience. This role is fully onsite in Rockville MD. Responsibilities:
Answer inbound calls and respond to customer inquiries in a professional and courteous manner Provide accurate information about products, services, policies, and procedures Resolve customer concerns, complaints, or issues effectively and in a timely manner Document all customer interactions and update account information in the system Escalate complex issues to the appropriate department or supervisor when necessary
We are seeking a dedicated and personable Customer Service Representative (CSR) to join our call center team. The CSR will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a commitment to delivering excellent service in a fast-paced environment. This is a 7 month contract, salary $24-28/hr depending on experience. This role is fully onsite in Rockville MD. Responsibilities:
Answer inbound calls and respond to customer inquiries in a professional and courteous manner Provide accurate information about products, services, policies, and procedures Resolve customer concerns, complaints, or issues effectively and in a timely manner Document all customer interactions and update account information in the system Escalate complex issues to the appropriate department or supervisor when necessary