Mt. Hood Community College
Program Assistant - ERSEA - Head Start
Mt. Hood Community College, Portland, Oregon, United States, 97204
Salary:
$17.27 - $19.16 Hourly Location :
Portland, OR Job Type:
Full-time Job Number:
2025-00208 Division:
CDFS Department:
Head Start Opening Date:
09/10/2025
Job Summary and Responsibilities/Duties
For best consideration, please submit your application materials by September 28, 2025.
FTE:
.95
Job Summary Assists Child Development and Family Support Programs (CDFS) staff and management with a wide variety of administrative support functions related to eligibility, recruitment, selection, enrollment, and attendance (ERSEA), including project management and clerical duties. Ensures compliance with federal, state and program regulations.
Essential Duties Enters Head Start Preschool and Early Head Start applications into the program client database. Processes records requests from community agencies, current and former parents, legal authorities and other sources, and as requested by managers. Creates student identification numbers in the Oregon state educational database. Updates parent and staff phone numbers in the program's automatic call notification system monthly. Provides data record maintenance support for the Maternal Infant and Early Childhood Home Visiting (MIECHV) and Parents as Teachers (PAT) programs weekly as needed. Processes applications with applicants for Head Start Preschool and Early Head Start programs. Verifies information on enrollment applications and that supporting documents meet Head Start Performance Standards, and federal, state and local regulations. Assists management with miscellaneous project requests. Creates flyers, letters, bulletins and other documents as needed or when requested. Answers multi-line phone system, and directs customers to the most appropriate personnel or service. Additional Duties
Attends training sessions and participates in training opportunities. Performs all other duties as assigned.
Minimum and Desired Qualifications Minimum Qualifications Education:
High school diploma or GED certificate
Experience/Training: Minimum (1) year of general office or customer service experience Experience working with backgrounds of the College's community, students and employees Preferred Qualifications
Associate's degree in business, office administration, or related field Bilingual skills in English and another language that meets program and/or community needs Knowledge of Head Start Performance Standards and federal, state and local regulations in relation to student enrollment in CDFS programs Additional Qualifications and/or Knowledge, Skills and Abilities (KSAs) Additional Qualifications
Must be enrolled in the Oregon Central Background Registry prior to beginning employment and enrollment must be maintained throughout employment Post-offer fitness for duty evaluation, must be obtained within 30 days of hire date: TB screening Health appraisal Complete required Department of Early Learning and Care (DELC) licensing within 30 days of hire Knowledge, Skills and Abilities (KSAs)
Excellent customer service skills Ability to prioritize tasks in order to meet changing deadlines Ability to pay close attention to details Ability to solve problems independently Ability to establish working relationships with staff Ability to work effectively with diverse internal and external stakeholders Excellent interpersonal and written communication skills
Working Conditions and Important Information Working Conditions: Works assigned schedule, and exhibits regular and predictable attendance. As necessary to meet workload demands, may work outside of typical schedule, including evening/weekend hours. Work is sometimes performed in an emotional and stressful environment. This position may be eligible for remote work on a hybrid basis after successful probationary period. Any remote work requires prior approval and must comply with MHCC Remote Work policies and administrative regulations. Remote work must be within the states of Oregon or Washington.
Remote Work:
This position may be eligible for remote work on a hybrid basis after successful probationary period. Any remote work requires prior approval and must comply with MHCC Remote Work policies and administrative regulations. Remote work must be within the states of Oregon or Washington.
Salary: Initial salary placement will be at the sole discretion of the College, per the guidelines in the applicable Handbook or Collective Bargaining Agreement. Please include all relevant education and full and part-time experience in your application that you want the College to review towards potential placement. Hired employees will not have an opportunity to update past experience or appeal initial placement after the time of hire. Salary Placement
Initial salary placement will be based on applicable education and/or years of relevant full-time equivalent experience at the sole discretion of the College, per the guidelines in the Collective Bargaining Agreement and in accordance with all applicable state and federal laws. Please include all relevant education and full and part-time experience (including unpaid and volunteer experience) in your application that you want the College to review towards potential placement. Hired employees will not have an opportunity to update past education and/or experience or appeal initial placement after the time of hire.
Pay range will be determined based on the candidate's educational background. Program Assistant I - Range 5: $17.27 - 18.23 -High School Diploma or GED Program Assistant II - Range 7: $18.16 - $19.16 - Associate's Degree Important Information: MHCC only accepts applications through our online application system at http://agency.governmentjobs.com/mhcc/default.cfm. For technical assistance, please call 855-524-5627.
Please note: We do not request or read letters of recommendation. Also, it is not necessary to upload a large number of documents with your materials. We are looking for the required documents and perhaps one or two additional documents of your choosing (optional). Faculty applications require a current resume, cover letter and official transcripts (copies are fine for application purposes) and/or any required certificates or licenses.
Please note: this is initially a self-screening system. We recognize that our application process can be lengthy, so before you begin, please read all of the stated requirements to determine if you meet them. Applicants must meet all of the stated minimum qualifications and additional requirements to be considered for this position.
Position subject to budget consideration and approval.
Final candidates will be subject to a criminal background check as part of the employment process.
MHCC is NOT able to support Visa applications for employment at the college. Applicants must already be eligible to work in the United States to be considered.
MHCC provides qualifying veterans and disabled veterans with preference in employment in accordance with ORS 408.225, 408.230, and 408.235; OAR 105-040-0010 and 105-040-0015.
Qualifying veterans and disabled veterans may obtain preference by submitting as verification of eligibility a copy of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) or a letter from the US Dept. of Veteran's Affairs indicating receipt of a non-service connected pension to your application. Disabled Veterans must also submit a copy of their Veteran's disability preference letter from the Dept. of Veteran Affairs, unless the information is included in the DD Form 214 or 215.
If you are seeking this preference, appropriate documentation must be provided at the time of application. You may submit an electronic copy in the document upload area of the application in the section marked "veterans' preference document," or fax to 503-491-7257 or mail to Human Resources, Mt. Hood Community College, Gresham, OR 97030. If you do not have your documentation, you may request it through your Veterans' Administration Office.
Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three working days prior to the date of need.
Mt. Hood Community College is an Equal Opportunity Employer that actively supports workforce diversity. The following is a brief description of the benefits offered by Mt. Hood Community, this is intended to be a summary only - any errors or omissions are unintentional. Please refer to benefit booklets, plan documents, college policy and regulations for more detailed information.
COLLEGE PAID BENEFITS
Health Benefit Options MHCC is a member of the Oregon Educators Benefit Board (OEBB) which administers Medical, Dental, Vision, Life Insurance, Accidental Death & Dismemberment (AD&D), Long Term Disability (LTD) and Employee Assistance Plan (EAP). The effective date of employer-provided benefits is the beginning of the month after the employee's date of hire at MHCC, unless otherwise indicated.
MHCC will only pay the premium portion for medical, dental and vision coverage for your spouse/domestic partner and/or eligible dependents if they are not covered under another policy.
If you elect to have double coverage for a spouse/domestic partner or eligible dependent, you will be required to have the premium associated with the double coverage deducted out of your payroll check each month.
Retirement Exception: The College will waive the double coverage premiums when an employee is adding a spouse/domestic partner and/or eligible dependents during open enrollment prior to the employee's anticipated retirement date for that plan year.
Other College Paid Insurances
Life Insurance Coverage = $50,000 Accidental Death & Dismemberment(AD&D) Coverage = $50,000 Long Term Disability (LTD) Approved benefit claims begin after 90-day elimination period. Maximum benefit is 66 2/3 of monthly salary; benefit may be adjusted based on other income received by retirement benefits.
Public Employees Retirement Plan (PERS) On behalf of the employee, MHCC contributes 6% of their gross salary into an Individual Account Program (IAP) with PERS. At the time of retirement, based on one of the following programs, a monthly pension benefit is calculated. Please refer the Public Employees Retirement System (PERS) website for detailed information on retirement benefits:
Public Employees Retirement System - Tier One/Tier Two Hired by a PERS employer before August 28, 2003 and have an active account. Oregon Public Service Retirement Plan - OPSRP Hired on or after August 28, 2003 and do not have active account in the PERS Program. Tuition Waiver Plan Full time employees, their spouses, domestic partners and children through the age of 23 who qualify as legal dependents will be entitled to tuition-free enrollment in MHCC courses. All fees are the responsibility of the employee. The employer will pay the following fees for hiring requirements and renewals: health appraisal, First Aid/CPR, Recognizing Reporting Child Abuse & Neglect, CDL, School Bus License, CDA application fees and Food Handler's Card, as authorized through designated provider. The employer will pay for the initial enrollment and the cost of renewal in the Criminal Background Registry for all eligible employees.
*Part-time hourly employees who worked a minimum of four hundred (400) hours in the immediate past fiscal year (July-June), and who reasonably expect to continue at that same level of employment, are eligible for a three (3) credit waiver during each term of employment.
*Part-time hourly employees (non-substitute employees) may apply for optional training through the employer's Child Care Resource and Referral program. If approved, up to two (2) classes will be made available per year at no cost to the employee. These training programs are on non-paid time.
*Substitute employees who have completed fifty (50) hours of work in a fiscal year may apply for one (1) optional training class per year through Child Care Resource and Referral program at no cost to the employee. This training program is on non-paid time.
Employee Assistance Program (EAP) MHCC's Employee Assistance Program (EAP) is through Canopy which provides services to help people privately resolve problems that may interfere with work, family, and other important areas of life.
The EAP provides FREE (no charge for utilization) and confidential services to employees and their dependents, living at or away from home, and all household members, related or not MHCC employees, spouses/domestic partner, dependents and their eligible household members have eight (8) free EAP services per new issue, including relationship, family, stress, anxiety, and other common challenges. Employees must get a referral from the EAP for each issue for services to be covered. More information on the Employee Assistance Program
Use of MHCC Swimming Pool Full-time employees and dependents have free access to the MHCC swimming pool during open recreation sessions. Swimming classes through the American Red Cross Learn-to-Swim program are not free under the tuition waiver plan or the swim pass. Employees are responsible to pay for the classes.
Sick Accruals New full-time employees will receive 80 hours of sick leave upon hire to the College. Full time employees working 1.0 FTE will accrue sick leave at the rate of eight (8) hours per month. Full time employees who work less than 1.0 FTE but more than .50 FTE will accrue leave on a prorated basis. For example, an employee working .75 FTE receives six (6) hours per month (8 hours x .75 FTE= 6 hours).
All other employees working less than .50 FTE will earn sick leave consistent with Oregon law (currently 1 hour for every 30 hours worked up to 40 hours per year).
Vacation Full time Head Start employees will accrue paid vacation on a monthly basis. Employees working less than 1.0 FTE but more than .50 FTE will accrue paid vacation on a prorated basis. An employee must work 75% of their possible work schedule for the first and last month of employment to receive accruals for that month. The vacation accrual rates are as follows for full-time 1.0 FTE employees: Months Employed Annual Accrual 0 - 23 Months15 Days24 - 47 Months16 Days48 - 71 Months 17 Days 72 - 95 Months18 Days96 Months+20 Days An increase in the accrual amount will begin on the first day worked of the year in the chart. For example, once an employee works 24 months (2 years) the next month they will begin accruing at a rate of 16 days per year.
Holidays Full-time employees shall be paid eight (8) hours for each of the following holidays which fall within their service calendar: Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, the day after Thanksgiving, Christmas Day, New Year's Day, Martin Luther King, Jr. Day, President's Day, Memorial Day, and Juneteenth (June 19th). If a holiday falls on a Saturday, Friday will be the observed holiday. If a holiday falls on a Sunday, Monday will be the observed holiday.
Additional Information Detailed information regarding all Head Start - OSEA benefits are available in the 01
Do you have High school diploma or GED certificate?
Yes No
02
Do you have at least (1) year of general office or customer service experience?
Yes No
03
Do you have experience working in communities with backgrounds similar the college's community, students and employees?
Yes No
04
Do you have experience with Microsoft Office - Word, Excel, Powerpoint or Google Workspace?Please select the answer below that reflects your level of experience.
Basic Level Intermediate Level Advanced Level I do not have experience with Microsoft Office - Word, Excel, Powerpoint or Google Workspace
05
Do you have experience helping difficult clients? If so, please describe. Required Question
$17.27 - $19.16 Hourly Location :
Portland, OR Job Type:
Full-time Job Number:
2025-00208 Division:
CDFS Department:
Head Start Opening Date:
09/10/2025
Job Summary and Responsibilities/Duties
For best consideration, please submit your application materials by September 28, 2025.
FTE:
.95
Job Summary Assists Child Development and Family Support Programs (CDFS) staff and management with a wide variety of administrative support functions related to eligibility, recruitment, selection, enrollment, and attendance (ERSEA), including project management and clerical duties. Ensures compliance with federal, state and program regulations.
Essential Duties Enters Head Start Preschool and Early Head Start applications into the program client database. Processes records requests from community agencies, current and former parents, legal authorities and other sources, and as requested by managers. Creates student identification numbers in the Oregon state educational database. Updates parent and staff phone numbers in the program's automatic call notification system monthly. Provides data record maintenance support for the Maternal Infant and Early Childhood Home Visiting (MIECHV) and Parents as Teachers (PAT) programs weekly as needed. Processes applications with applicants for Head Start Preschool and Early Head Start programs. Verifies information on enrollment applications and that supporting documents meet Head Start Performance Standards, and federal, state and local regulations. Assists management with miscellaneous project requests. Creates flyers, letters, bulletins and other documents as needed or when requested. Answers multi-line phone system, and directs customers to the most appropriate personnel or service. Additional Duties
Attends training sessions and participates in training opportunities. Performs all other duties as assigned.
Minimum and Desired Qualifications Minimum Qualifications Education:
High school diploma or GED certificate
Experience/Training: Minimum (1) year of general office or customer service experience Experience working with backgrounds of the College's community, students and employees Preferred Qualifications
Associate's degree in business, office administration, or related field Bilingual skills in English and another language that meets program and/or community needs Knowledge of Head Start Performance Standards and federal, state and local regulations in relation to student enrollment in CDFS programs Additional Qualifications and/or Knowledge, Skills and Abilities (KSAs) Additional Qualifications
Must be enrolled in the Oregon Central Background Registry prior to beginning employment and enrollment must be maintained throughout employment Post-offer fitness for duty evaluation, must be obtained within 30 days of hire date: TB screening Health appraisal Complete required Department of Early Learning and Care (DELC) licensing within 30 days of hire Knowledge, Skills and Abilities (KSAs)
Excellent customer service skills Ability to prioritize tasks in order to meet changing deadlines Ability to pay close attention to details Ability to solve problems independently Ability to establish working relationships with staff Ability to work effectively with diverse internal and external stakeholders Excellent interpersonal and written communication skills
Working Conditions and Important Information Working Conditions: Works assigned schedule, and exhibits regular and predictable attendance. As necessary to meet workload demands, may work outside of typical schedule, including evening/weekend hours. Work is sometimes performed in an emotional and stressful environment. This position may be eligible for remote work on a hybrid basis after successful probationary period. Any remote work requires prior approval and must comply with MHCC Remote Work policies and administrative regulations. Remote work must be within the states of Oregon or Washington.
Remote Work:
This position may be eligible for remote work on a hybrid basis after successful probationary period. Any remote work requires prior approval and must comply with MHCC Remote Work policies and administrative regulations. Remote work must be within the states of Oregon or Washington.
Salary: Initial salary placement will be at the sole discretion of the College, per the guidelines in the applicable Handbook or Collective Bargaining Agreement. Please include all relevant education and full and part-time experience in your application that you want the College to review towards potential placement. Hired employees will not have an opportunity to update past experience or appeal initial placement after the time of hire. Salary Placement
Initial salary placement will be based on applicable education and/or years of relevant full-time equivalent experience at the sole discretion of the College, per the guidelines in the Collective Bargaining Agreement and in accordance with all applicable state and federal laws. Please include all relevant education and full and part-time experience (including unpaid and volunteer experience) in your application that you want the College to review towards potential placement. Hired employees will not have an opportunity to update past education and/or experience or appeal initial placement after the time of hire.
Pay range will be determined based on the candidate's educational background. Program Assistant I - Range 5: $17.27 - 18.23 -High School Diploma or GED Program Assistant II - Range 7: $18.16 - $19.16 - Associate's Degree Important Information: MHCC only accepts applications through our online application system at http://agency.governmentjobs.com/mhcc/default.cfm. For technical assistance, please call 855-524-5627.
Please note: We do not request or read letters of recommendation. Also, it is not necessary to upload a large number of documents with your materials. We are looking for the required documents and perhaps one or two additional documents of your choosing (optional). Faculty applications require a current resume, cover letter and official transcripts (copies are fine for application purposes) and/or any required certificates or licenses.
Please note: this is initially a self-screening system. We recognize that our application process can be lengthy, so before you begin, please read all of the stated requirements to determine if you meet them. Applicants must meet all of the stated minimum qualifications and additional requirements to be considered for this position.
Position subject to budget consideration and approval.
Final candidates will be subject to a criminal background check as part of the employment process.
MHCC is NOT able to support Visa applications for employment at the college. Applicants must already be eligible to work in the United States to be considered.
MHCC provides qualifying veterans and disabled veterans with preference in employment in accordance with ORS 408.225, 408.230, and 408.235; OAR 105-040-0010 and 105-040-0015.
Qualifying veterans and disabled veterans may obtain preference by submitting as verification of eligibility a copy of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) or a letter from the US Dept. of Veteran's Affairs indicating receipt of a non-service connected pension to your application. Disabled Veterans must also submit a copy of their Veteran's disability preference letter from the Dept. of Veteran Affairs, unless the information is included in the DD Form 214 or 215.
If you are seeking this preference, appropriate documentation must be provided at the time of application. You may submit an electronic copy in the document upload area of the application in the section marked "veterans' preference document," or fax to 503-491-7257 or mail to Human Resources, Mt. Hood Community College, Gresham, OR 97030. If you do not have your documentation, you may request it through your Veterans' Administration Office.
Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three working days prior to the date of need.
Mt. Hood Community College is an Equal Opportunity Employer that actively supports workforce diversity. The following is a brief description of the benefits offered by Mt. Hood Community, this is intended to be a summary only - any errors or omissions are unintentional. Please refer to benefit booklets, plan documents, college policy and regulations for more detailed information.
COLLEGE PAID BENEFITS
Health Benefit Options MHCC is a member of the Oregon Educators Benefit Board (OEBB) which administers Medical, Dental, Vision, Life Insurance, Accidental Death & Dismemberment (AD&D), Long Term Disability (LTD) and Employee Assistance Plan (EAP). The effective date of employer-provided benefits is the beginning of the month after the employee's date of hire at MHCC, unless otherwise indicated.
MHCC will only pay the premium portion for medical, dental and vision coverage for your spouse/domestic partner and/or eligible dependents if they are not covered under another policy.
If you elect to have double coverage for a spouse/domestic partner or eligible dependent, you will be required to have the premium associated with the double coverage deducted out of your payroll check each month.
Retirement Exception: The College will waive the double coverage premiums when an employee is adding a spouse/domestic partner and/or eligible dependents during open enrollment prior to the employee's anticipated retirement date for that plan year.
Other College Paid Insurances
Life Insurance Coverage = $50,000 Accidental Death & Dismemberment(AD&D) Coverage = $50,000 Long Term Disability (LTD) Approved benefit claims begin after 90-day elimination period. Maximum benefit is 66 2/3 of monthly salary; benefit may be adjusted based on other income received by retirement benefits.
Public Employees Retirement Plan (PERS) On behalf of the employee, MHCC contributes 6% of their gross salary into an Individual Account Program (IAP) with PERS. At the time of retirement, based on one of the following programs, a monthly pension benefit is calculated. Please refer the Public Employees Retirement System (PERS) website for detailed information on retirement benefits:
Public Employees Retirement System - Tier One/Tier Two Hired by a PERS employer before August 28, 2003 and have an active account. Oregon Public Service Retirement Plan - OPSRP Hired on or after August 28, 2003 and do not have active account in the PERS Program. Tuition Waiver Plan Full time employees, their spouses, domestic partners and children through the age of 23 who qualify as legal dependents will be entitled to tuition-free enrollment in MHCC courses. All fees are the responsibility of the employee. The employer will pay the following fees for hiring requirements and renewals: health appraisal, First Aid/CPR, Recognizing Reporting Child Abuse & Neglect, CDL, School Bus License, CDA application fees and Food Handler's Card, as authorized through designated provider. The employer will pay for the initial enrollment and the cost of renewal in the Criminal Background Registry for all eligible employees.
*Part-time hourly employees who worked a minimum of four hundred (400) hours in the immediate past fiscal year (July-June), and who reasonably expect to continue at that same level of employment, are eligible for a three (3) credit waiver during each term of employment.
*Part-time hourly employees (non-substitute employees) may apply for optional training through the employer's Child Care Resource and Referral program. If approved, up to two (2) classes will be made available per year at no cost to the employee. These training programs are on non-paid time.
*Substitute employees who have completed fifty (50) hours of work in a fiscal year may apply for one (1) optional training class per year through Child Care Resource and Referral program at no cost to the employee. This training program is on non-paid time.
Employee Assistance Program (EAP) MHCC's Employee Assistance Program (EAP) is through Canopy which provides services to help people privately resolve problems that may interfere with work, family, and other important areas of life.
The EAP provides FREE (no charge for utilization) and confidential services to employees and their dependents, living at or away from home, and all household members, related or not MHCC employees, spouses/domestic partner, dependents and their eligible household members have eight (8) free EAP services per new issue, including relationship, family, stress, anxiety, and other common challenges. Employees must get a referral from the EAP for each issue for services to be covered. More information on the Employee Assistance Program
Use of MHCC Swimming Pool Full-time employees and dependents have free access to the MHCC swimming pool during open recreation sessions. Swimming classes through the American Red Cross Learn-to-Swim program are not free under the tuition waiver plan or the swim pass. Employees are responsible to pay for the classes.
Sick Accruals New full-time employees will receive 80 hours of sick leave upon hire to the College. Full time employees working 1.0 FTE will accrue sick leave at the rate of eight (8) hours per month. Full time employees who work less than 1.0 FTE but more than .50 FTE will accrue leave on a prorated basis. For example, an employee working .75 FTE receives six (6) hours per month (8 hours x .75 FTE= 6 hours).
All other employees working less than .50 FTE will earn sick leave consistent with Oregon law (currently 1 hour for every 30 hours worked up to 40 hours per year).
Vacation Full time Head Start employees will accrue paid vacation on a monthly basis. Employees working less than 1.0 FTE but more than .50 FTE will accrue paid vacation on a prorated basis. An employee must work 75% of their possible work schedule for the first and last month of employment to receive accruals for that month. The vacation accrual rates are as follows for full-time 1.0 FTE employees: Months Employed Annual Accrual 0 - 23 Months15 Days24 - 47 Months16 Days48 - 71 Months 17 Days 72 - 95 Months18 Days96 Months+20 Days An increase in the accrual amount will begin on the first day worked of the year in the chart. For example, once an employee works 24 months (2 years) the next month they will begin accruing at a rate of 16 days per year.
Holidays Full-time employees shall be paid eight (8) hours for each of the following holidays which fall within their service calendar: Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, the day after Thanksgiving, Christmas Day, New Year's Day, Martin Luther King, Jr. Day, President's Day, Memorial Day, and Juneteenth (June 19th). If a holiday falls on a Saturday, Friday will be the observed holiday. If a holiday falls on a Sunday, Monday will be the observed holiday.
Additional Information Detailed information regarding all Head Start - OSEA benefits are available in the 01
Do you have High school diploma or GED certificate?
Yes No
02
Do you have at least (1) year of general office or customer service experience?
Yes No
03
Do you have experience working in communities with backgrounds similar the college's community, students and employees?
Yes No
04
Do you have experience with Microsoft Office - Word, Excel, Powerpoint or Google Workspace?Please select the answer below that reflects your level of experience.
Basic Level Intermediate Level Advanced Level I do not have experience with Microsoft Office - Word, Excel, Powerpoint or Google Workspace
05
Do you have experience helping difficult clients? If so, please describe. Required Question