State of Oregon
Eligibility Worker (Human Services Specialist 3) Bilingual Preferred - English/S
State of Oregon, Portland, Oregon, United States, 97204
Initial Posting Date:
09/22/2025
Application Deadline: 09/29/2025
Agency: Department of Human Services
Salary Range: $4,023 - $5,575
Position Type: Employee
Position Title: Eligibility Worker (Human Services Specialist 3) Bilingual Preferred - English/Spanish
Job Description:
The
Oregon Department of Human Services
is proud to be an Equal Opportunity Employer.
We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
Bilingual Preferred - English & Spanish
You do not need to be bilingual to apply or be considered for this position. If you are bilingual, we encourage you to apply! We serve diverse communities and recognize the importance of serving people in their preferred language. If interested in using your bilingual language skills, upon passing the test, you will receive 5% bilingual differential pay.
Opportunity awaits!
Looking for a rewarding career where you can work alongside a team of dedicated individuals to support Oregonians? This opportunity offers growth and the chance to positively impact lives.
As an
Eligibility Worker , you will work in the
Portland Branch
(on N Lombard Street)
assisting Oregonians
in-person.
Summary of Duties
As an
Eligibility Worker (Human Services Specialist 3) , you will: Perform eligibility determinations, redeterminations, periodic reviews, and updates to changes for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs. Interview applicants in person & by phone, and gather information needed to assess and determine if there is a need for services and benefits. Assessing client family strengths and needs, connecting families to other resources and programs. Update narrative reports to reflect new information gathered from clients and collateral sources, including key findings and conclusions. Learn more about our programs, as your work providing services will be through the Oregon Eligibility Partnership (OEP).
Minimum Qualifications
Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client's situation. An equivalent combination of education, training, and experience relative to the class concept. Essential Attributes
We are looking for candidates with:
Experience in communicating both verbally and in writing, complex and technical information in an understandable language to individuals with diverse educational, linguistic, cultural backgrounds. Experience preparing and maintaining thorough client records and narratives. Experience researching, interpreting, and applying policies and regulations in a work environment with frequently changing processes. Demonstrated effectively prioritizing tasks and managing time to meet deadlines while using independent judgment to enhance overall productivity. Demonstrated experience to maintain composure and professionalism while effectively engaging with applicants or clients in escalated or emotionally charged situations. Note: As part of the application process, you will be asked to respond to supplemental questions designed to showcase how you demonstrate the skills outlined in the essential attributes. Your responses will help us gain a deeper understanding of your qualifications and how they align with the desired attributes for this role.
Attention all candidates!
Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency.
Unauthorized use of outside resources during the hiring process will result in disqualification. Working Conditions
Work schedule is a tradition work week, Monday-Friday. Work is conducted in offices and other program sites. May interact with clients who are under emotional or financial stress. May require sitting at a terminal or telephone for prolonged periods of the workday. Background Checks and Requirements
If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. May require a valid driver's license or other acceptable method of transportation. Benefits
ODHS Employee Resource Group communities that promote shared learning. Cost of Living Adjustments. Annual salary increases (until you reach the top of the listed salary range). Amazing benefits package. Possible eligibility for the Public Service Loan Forgiveness Program. Employment Preference
Veterans' preference:
Veterans' preference information. How to submit your Veteran documents for preference. Please do not attach your Veterans' preference documentation in the Resume/CV field of your application. General Information
This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%. This recruitment may be used to fill future vacancies in the same classification. Contact Information
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
The recruiter for this position is
Yvette Medford . If you contact the recruiter, please include the job requisition number. Email: Yvette.C.Medford@odhs.oregon.gov Phone (call or text): 541-709-0306
Come for a job. | Stay for a career. | Make a difference... for a lifetime!
Application Deadline: 09/29/2025
Agency: Department of Human Services
Salary Range: $4,023 - $5,575
Position Type: Employee
Position Title: Eligibility Worker (Human Services Specialist 3) Bilingual Preferred - English/Spanish
Job Description:
The
Oregon Department of Human Services
is proud to be an Equal Opportunity Employer.
We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
Bilingual Preferred - English & Spanish
You do not need to be bilingual to apply or be considered for this position. If you are bilingual, we encourage you to apply! We serve diverse communities and recognize the importance of serving people in their preferred language. If interested in using your bilingual language skills, upon passing the test, you will receive 5% bilingual differential pay.
Opportunity awaits!
Looking for a rewarding career where you can work alongside a team of dedicated individuals to support Oregonians? This opportunity offers growth and the chance to positively impact lives.
As an
Eligibility Worker , you will work in the
Portland Branch
(on N Lombard Street)
assisting Oregonians
in-person.
Summary of Duties
As an
Eligibility Worker (Human Services Specialist 3) , you will: Perform eligibility determinations, redeterminations, periodic reviews, and updates to changes for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs. Interview applicants in person & by phone, and gather information needed to assess and determine if there is a need for services and benefits. Assessing client family strengths and needs, connecting families to other resources and programs. Update narrative reports to reflect new information gathered from clients and collateral sources, including key findings and conclusions. Learn more about our programs, as your work providing services will be through the Oregon Eligibility Partnership (OEP).
Minimum Qualifications
Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client's situation. An equivalent combination of education, training, and experience relative to the class concept. Essential Attributes
We are looking for candidates with:
Experience in communicating both verbally and in writing, complex and technical information in an understandable language to individuals with diverse educational, linguistic, cultural backgrounds. Experience preparing and maintaining thorough client records and narratives. Experience researching, interpreting, and applying policies and regulations in a work environment with frequently changing processes. Demonstrated effectively prioritizing tasks and managing time to meet deadlines while using independent judgment to enhance overall productivity. Demonstrated experience to maintain composure and professionalism while effectively engaging with applicants or clients in escalated or emotionally charged situations. Note: As part of the application process, you will be asked to respond to supplemental questions designed to showcase how you demonstrate the skills outlined in the essential attributes. Your responses will help us gain a deeper understanding of your qualifications and how they align with the desired attributes for this role.
Attention all candidates!
Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency.
Unauthorized use of outside resources during the hiring process will result in disqualification. Working Conditions
Work schedule is a tradition work week, Monday-Friday. Work is conducted in offices and other program sites. May interact with clients who are under emotional or financial stress. May require sitting at a terminal or telephone for prolonged periods of the workday. Background Checks and Requirements
If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. May require a valid driver's license or other acceptable method of transportation. Benefits
ODHS Employee Resource Group communities that promote shared learning. Cost of Living Adjustments. Annual salary increases (until you reach the top of the listed salary range). Amazing benefits package. Possible eligibility for the Public Service Loan Forgiveness Program. Employment Preference
Veterans' preference:
Veterans' preference information. How to submit your Veteran documents for preference. Please do not attach your Veterans' preference documentation in the Resume/CV field of your application. General Information
This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%. This recruitment may be used to fill future vacancies in the same classification. Contact Information
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
The recruiter for this position is
Yvette Medford . If you contact the recruiter, please include the job requisition number. Email: Yvette.C.Medford@odhs.oregon.gov Phone (call or text): 541-709-0306
Come for a job. | Stay for a career. | Make a difference... for a lifetime!