TalentBridge
Customer Service Representative (Bilingual)
TalentBridge, Charlotte, North Carolina, United States, 28245
Bilinigual Customer Service Representative
Location
Fully ONSITE | Monday- Friday
Compensation & Schedule • $25.00 - $26.00 per hour • Full-time, contract to hire
Role Impact
The Customer Care Representative plays a vital role in supporting the customer experience by responding to inquiries, resolving issues, and assisting with product knowledge. Customers include contract holders, dealer personnel, vendors, and internal staff. This role ensures timely resolution of concerns while maintaining professionalism and strengthening the company's reputation.
Key Responsibilities • Resolve customer questions and issues by phone and email • Monitor call volume and coordinate assistance to maintain service levels • Recommend product or service changes to better meet customer needs • Assist with training of new team members on systems and service processes • Document recurring issues and escalate concerns to management as needed
Minimum Qualifications • High school diploma or equivalent required • 2-5 years of related customer service experience • Bilingual Spanish/English speaking and writing skills required • Proficiency in Microsoft Office Suite (Word, Excel, Access, PowerPoint) • Strong written and verbal communication abilities
Core Tools & Systems • Microsoft Office Suite (Excel, Outlook, Word, PowerPoint, Access) • CRM (Customer Relationship Management) software • Data reporting and workflow tools • Email and internet applications
Work Environment & Physical Demands • Duties performed primarily in an office setting • Moderate noise level • Regular sitting and computer use required
Fully ONSITE | Monday- Friday
Compensation & Schedule • $25.00 - $26.00 per hour • Full-time, contract to hire
Role Impact
The Customer Care Representative plays a vital role in supporting the customer experience by responding to inquiries, resolving issues, and assisting with product knowledge. Customers include contract holders, dealer personnel, vendors, and internal staff. This role ensures timely resolution of concerns while maintaining professionalism and strengthening the company's reputation.
Key Responsibilities • Resolve customer questions and issues by phone and email • Monitor call volume and coordinate assistance to maintain service levels • Recommend product or service changes to better meet customer needs • Assist with training of new team members on systems and service processes • Document recurring issues and escalate concerns to management as needed
Minimum Qualifications • High school diploma or equivalent required • 2-5 years of related customer service experience • Bilingual Spanish/English speaking and writing skills required • Proficiency in Microsoft Office Suite (Word, Excel, Access, PowerPoint) • Strong written and verbal communication abilities
Core Tools & Systems • Microsoft Office Suite (Excel, Outlook, Word, PowerPoint, Access) • CRM (Customer Relationship Management) software • Data reporting and workflow tools • Email and internet applications
Work Environment & Physical Demands • Duties performed primarily in an office setting • Moderate noise level • Regular sitting and computer use required