Receptionist Job at Optum in Jefferson Valley

Overview

Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group). Join a dynamic health care organization across hundreds of locations in New York, New Jersey and Connecticut. Work with state-of-the-art technology and with colleagues who share a passion for helping people feel their best. This role supports the organization’s vision and mission of Caring. Connecting. Growing together.

Location: Jefferson Valley, part of Optum. 3680 Hill Blvd. Second Floor, Jefferson Valley, NY 10535

Schedule: Monday through Friday 8:00 am – 5:30 pm. Rotating Saturdays 9:00 am – 2:00 pm. Schedule determined by the hiring manager upon hire.

Primary Responsibilities

• Obtain accurate and updated patient information (name, address, insurance information)
• Perform insurance verification on the date of service
• Schedule appointments and procedures in an organized and efficient manner; confirm and schedule appointments
• Answer incoming and outgoing telephone calls promptly and courteously
• Perform referral documentation promptly
• Follow up on patient needs, such as scheduling specialist appointments, follow-up appointments and obtaining copies of lab results or specialist reports
• Adhere to Optum Employee Policies via Sparq
• Collaborate with team to achieve goals; maintain patient confidentiality and comply with HIPAA and OSHA requirements
• Work in a fast-paced environment; participate in planning, coordinating and implementing care with the multidisciplinary team
• Ensure continuity of care through scheduling and tracking systems; provide effective communication to patients, families and health care professionals
• Comply with administrative policies to support quality care
• Crosstrain and assist at other locations as needed; travel to additional offices as required
• Perform other duties as assigned

Benefits & Perks

• Paid Time Off from first pay period plus 8 paid holidays
• Medical Plan options with Health Spending Account or Health Savings Account
• Dental, Vision, Life/AD&D Insurance; Short-term and Long-term Disability
• 401(k) Savings Plan and Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary benefits (pet insurance, legal insurance, LTC insurance, etc.)

Required Qualifications

• High School Diploma/GED (or higher)
• 1+ years of customer service or healthcare-related experience
• Intermediate computer proficiency (multitasking across applications including Microsoft Outlook, Excel and Word)
• Ability to cover other offices if needed

Preferred Qualifications

• 1+ years in a front office medical role (scheduling, check-in/out, insurance verification, collecting co-pays, maintaining medical records)
• Experience with Electronic Health Records (EPIC)
• Knowledge of medical terminology

Soft Skills

• Ability to work independently with good judgment and accountability
• Strong collaboration with health care providers
• Excellent organizational and time-management skills
• Ability to multi-task and meet deadlines
• Ability to work well under pressure in a fast-paced environment
• Clear and effective verbal and written communication

Pay is based on factors including local labor markets, education, and experience. In addition to salary, a comprehensive benefits package and incentive programs are offered. The hourly pay range for this role is $16.00 to $27.69 per hour for full-time employment. We comply with all applicable minimum wage laws.

Equal Opportunity & Compliance

UnitedHealth Group is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace; candidates must pass a drug test before beginning employment.